communication skills, people skills, problem solving
Resume:
Miranda Castro
Hacienda Heights, CA *****
ad07uh@r.postjobfree.com
Work Experience
Warehouse
Amanda - Brea, CA
July 2022 to Present
• Pulls and packs product based on daily orders.
• Meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues.
• Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks).
• Reports any mechanical problems.
• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
• Follows good manufacturing practices and required work safe practices.
• Maintains a clean, sanitary, and safe work area.
• Performs other duties as assigned.
Warehouse Picker/Packer
Famous target LAX - Hacienda Heights, CA
January 2022 to July 2022
• Pulls and packs product based on daily orders.
• Meets specifics of customer orders in a timely manner.
• Keeps products separated, organized and in good rotation.
• Monitors product quality frequently, reporting problems to mitigate safety issues.
• Operates various pieces of equipment (i.e. Bendi, Palletizer, Dolly Loader, Pallet Wrapper, Forklift, and Electrical Pallet Jacks).
• Reports any mechanical problems.
• Utilizes continuous improvement mindset and assists in identifying opportunities to improve processes.
• Follows good manufacturing practices and required work safe practices.
• Maintains a clean, sanitary, and safe work area.
• Performs other duties as assigned.
Mentor/Coach
Student Success Institute - Hacienda Heights, CA
August 2017 to October 2021
Serves as administrator for the School’s After School Program
• Responsible for designing the program framework, overseeing implementation of the program, supervising the day-to-day operation of the program, and monitoring the overall effectiveness of the program.
• Ability to locate, interpret and apply law, policy, and procedures applicable to the delivery of the After School Program.
• Develop and maintain systems of accountability in monitoring attendance to ensure proper signing-in and out procedures, enrollment, and required program elements.
• Maintain required data, records and forms and turn in to appropriate supervisor or agencies (daily attendance logs, accident and incident reports, time sheets, surveys).
• Align fiscal, human and material resources to support positive student outcomes and extend student learning.
• Participates collaboratively in meetings with district staff and outside agencies as necessary to coordinate services and ensure integration with overall educational goals.
• Meet with administrators on a regular basis to assure sufficient facility space to implement program services, special events, and evening programs.
• Oversee proper maintenance of equipment, materials and supplies and submit supplies requests to appropriate ASES staff for replenishment or replacement as needed.
• Supervises and evaluates classified staff as assigned.
• Provides training and information to assist in compliance with related law, policy and procedure; plans and delivers related professional development activities.
• Assists in addressing student behavior problems utilizing positive behavior interventions to maximize student safety and achieve program goals and objectives.
• Verify volunteer hours entered into volunteer notebook.
• Promote a positive and respectful atmosphere for students, staff, parents and visitors that encourages learning, participation and cooperative behavior.
• Follow all school policies and procedures at all times.
• Other duties as assigned.
Warehouse Associate
William Sonoma - Walnut, CA
November 2019 to April 2020
fulfilling the logistics behind receiving, processing and storing inventory according to purchase orders and store policy
Markdown Associate
Ross Dress For Less - Industry, CA
April 2019 to November 2019
keeping the merchandise in our stores fresh so customers can find the items they want quickly and easily, handle merchandise pricing and organization, store reporting, and auditing. Customer Service Associate
Ross Dress For Less - Industry, CA
April 2019 to November 2019
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support. Education
High school diploma
Opportunities For Learning - La Puente, CA
2011 to 2012
Skills
• Cashiering
• Cleaning Experience
• Packaging
• Warehouse Experience
• Cash Handling
• Customer service (6 years)
• Multi-line phone systems (6 years)
• Time management (10+ years)
• Communication skills (10+ years)
• Organizational skills (10+ years)
• Microsoft Word (6 years)
• Team Management
• Order Picking
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