Customer Service Professional Services
Resume:
CORA WALDEN
Thomasville, GA
*********@*****.***
My intention is to obtain a position that cultivates lifetime learning, promotes equity in education, and secures the opportunity for excellence beyond my standard job requirements in hopes of achieving optimal outcomes while gaining leadership experience. I am a practical, efficient, personable, and highly creative professional with a solid educational background of over 20 years of progressive experience in customer service, organizational management, classroom supervision, instruction, and training. Daily I execute and supervise in the salon, classroom, and laboratory with proficient skills in leadership, organization, planning and implementing safety measures while upholding state and business policies and procedures. Work Experience
Lead Instructor of Professional Services
Southern Regional Technical College - Thomasville, GA January 2014 to June 2023
• Directs learning toward clear curriculum goals and objectives for daily lessons to all cosmetology students
• Create and implement engaging differentiated lessons and formative assessments
• Develop and recreate a safe lab environment to increase higher learning
• Supervise classroom and laboratory practice
• Maintain a schedule of appointments that meet the needs of administrators, students, parents, staff, and professional development teams within the college
• Mentor students to improve their professional growth and development in the practice of Cosmetology
• Mentor, and train Adjunct Instructors
• Attends seminars and classes to enhance knowledge and skills to practice and teach students
• Request and balance the cosmetology department programming budget
• Advisor to students
• Complete student registration
Adjunct Instructor of Professional Services
Southwest Georgia Technical College - Thomasville, GA January 2005 to December 2014
• Directs learning toward clear curriculum goals and objectives for daily lessons to all cosmetology students
• Create and implement engaging differentiated lessons and formative assessments
• Develop and recreate a safe lab environment to increase higher learning
• Supervise classroom and laboratory practice
• Maintain a schedule of appointments that meet the needs of administrators, students, parents, staff, and professional development teams within the college
• Mentor students to improve their professional growth and development in the practice of Cosmetology Education
Doctoral degree in Strategic leadership
Regent University - Virginia Beach, VA
August 2021 to May 2023
Master of Art in Organizational Leadership
Regent University - Virginia Beach, VA
May 2020 to August 2021
B.S. in Education Workforce Development
Valdosta State University - Valdosta, GA
2011 to 2015
Master of Cosmetology in Cosmetology
Southwest Georgia Technical College - Thomasville, GA 1999 to 2001
Skills
• Professional use of:
Blackboard Google Classroom
Microsoft Office Suite
Skilled in the Cosmetic Industry
Business Management (Salon Owner 20+ Years)
20+ years of Customer Service Experience
Cosmetology Instructor (20+ Years)
15+ years of Team Management Experience
High Leveled Multitasker
Professional Verbal Non-Verbal Communication
Excellent Time Management Organization
Detail Oriented
Skilled in Promoting & Maintaining a Positive Work Environment
• Leadership
• Team management
• Supervising experience
• Classroom experience
• Training & development
• Experience working with students
• Customer service
• Marketing
• Mentoring
• Budgeting
• Classroom Management
• Teaching
• Laboratory Experience
• Administrative Experience
• Curriculum Development
Certifications and Licenses
Cosmetology License
July 2001 to March 2025
Cosmetology License
Certified Cosmetology Instructor
April 2020 to June 2025
Instructor License/Cosmetology
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