Document Control
Resume:
Alma Perez
**** **** ******, *****, ***** *****
Cell: 979-***-**** ad07tv@r.postjobfree.com
August 24, 2023
Dear Director of Human Resources,
Please find a snapshot of what I have to offer in the attached resume.
As my resume reflects, I possess more than 20 years of experience in this field. My professional experience includes positions such as Documentation Specialist II at Schlumberger and Senior Extrusion Technician at Merit Medical. With over 20 years of progressive experience in the documentation field, I will provide you a job with exceptional quality and efficiency.
My recent responsibilities in quality document control match the qualifications you are seeking. I am a dedicated and focused assistant who excels at prioritizing, multi-tasking, and following through to achieve project goals in a timely manner. Past supervisors and co-workers commended my exceptional attention to detail, work attitude, and efficient use of time. References will be provided upon request.
I look forward to an interview for any position available, where I am sure you will find my experience a direct match to your needs. Please call me at your earliest convenience.
Sincerely, Alma Perez
Alma Perez
1124 Lake Street, Clute, Texas 77531
Cell: 979-***-**** Email: ad07tv@r.postjobfree.com
Objectives: To obtain a long-term position that makes use of my document control expertise.
Experience
Project Documentation Coordinator Projects 11/21-8/24/23
Endress+Hauser 14525 Kirby Dr., Pearland Tx., 77047
Compile and research documents for E&H products on multiple systems (Salesforce, SAP, E&H Website and Docboss) to submit to customer per their request or VDR (Vendor Document Report).
Compile Data Reports per customer Request/VDR.
Set up meeting with customer as required and within our team/company as necessary.
Book my trips in Concur system as needed when I need to go Greenwood for meetings/training.
Create Documentation process procedures.
Communicate with customers regarding any issues with documentation or any project questions on either side.
Manage forecast list for certification packages based on monthly production plan.
Worked very close with PM’s (Project Managers) and ISE’s (Inside Sales Engineers) as well as other dept managers within our company.
Represent Endress+Hauser as a direct point of contact for customers (and/or the E+H sales and service network on behalf of customers) sending equipment into our Service Centers located across the US
Work with customers to ensure Endress+Hauser provides the right service in the right time frame at the right price (in accordance with ISO 17025 for calibration services).
Provide quotations for services and follow-up with customers to ensure timely service and invoicing.
Communicate throughout the process to ensure timely delivery of services, minimizing time from receiving equipment to the shipment back to the customer.
Collaborate with technical support, field service, and sales to ensure correct and complete solutions for customers.
Document and maintain repair order information including problem/resolution, price/cost, follow up, etc.
Utilize SAP to enter orders for services, parts, and replacement meters along with invoicing.
Continuously identify and lead improvement projects to create efficiency, limit risk, and enhance the customer experience in large part utilizing transactional customer satisfaction survey feedback (via SalesForce.com).
Manage complaints quickly and effectively using the Endress+Hauser complaint management process and Salesforce.com keeping all stakeholders updated for immediate resolution and identify/implement longer term corrective actions where necessary.
Schlumberger, 14910 Airline Rd., Rosharon TX. 77583
Documentation Specialist II 8/09 – 4/28/2020.
Review Supplier documentation packages against GeMS (global communication system) requirements to assure compliance with Engineering Requirements.
Interface with suppliers on any missing documentation.
Create RON (Report of Nonconformance) on discrepant documentation.
Monitor routers and resolve issues on Shop Assembly identification, traceability and accuracy of documentation of products delivered to SRC for assembly.
Create Certificate of Conformances or other required documentation for Quality Control Plans (QCP) and field requests.
Interface with outside inspectors (e.g., setting up witness inspections, coordination of the review of Quality Data Books, obtaining release notices, etc.)
Interface with In-Touch to obtain Customer Drawing Assemblies, filing out package requirements and obtain approval from TPI (third party approval system).
Perform Schlumberger Reservoir Completions (SRC) TPI or Factory Acceptance Test (FAT) witnessing of products to support QCP requirements at vendor’s facility or SLB site.
Manage forecast list for certification packages based on monthly production plan.
Train Quality Assurance (QA) Technicians in work order (WO) process.
I am DNV GL (Det Norske Veritas Germanischer Lloyd) Internal Auditor Certified.
I am CE/ATEX/IECEx Certified. (CE= European Conformity, IEC=International Electrotechnical Commission, ATEX= Atmospheres Explosive, and IECEx= International Electrotechnical Explosives)
Work closely with DNV procedures and DNV surveyor to create Quality Books and Product Certification.
Ensure that SLB (Schlumberger), Federal, State, and local government safety regulations remain compliant
Participate in Quality Improvement Teams to support product lines.
Member of the Quality Steering Committee.
SAP 2.3
Open Text
ME POD
Bureau Veritas, Interface with In-Touch to obtain Customer Drawing Assemblies, filing out package requirements and obtain approval from BV (third party approval system).
Member of the Schlumberger Employee club.
Created Open Text Navigate procedure, that is posted in the Schlumberger International Portal.
Created Review Lifting Clamps procedure, that is shared in the Schlumberger International Portal.
Senior Extrusion Technician, 1999-2009
Merit Medical, Angleton TX.
My duties as Senior Extrusion Technician consist of the manufacturing of medical catheters, maintaining adequate manufacturing supplies, and tooling. Along with these responsibilities, I was responsible for retaining all FDA and ISO required documentation for the products traceability both within the company and agencies outside of the country. I served as a member of the safety committee and provided backup support for supervision.
Administrative Assistant 1991-1992
Despachos Del Norte Forwarding Agency Laredo TX.
I was responsible for customer billing relating to the import and export of products. Other responsibilities included payment certification, customer support and communications, analytics of product transportation, and support to outside departments as necessary.
Education
High School Graduated:
United High
Laredo Tx
Diploma
6/1991
Brazosport College
Administration Assistant/ 2021
Certifications
CE/ATEX/IECEx Certified
DNV GL (Det Norske Veritas Germanischer Lloyd) Internal Auditor Certified
Microsoft Word (office 2016)
Introduction to Business Processes with SAP
Administrative Assistant
Skills
I am an advanced user in Microsoft Word, Excel, Access, and Power Point, the GeMs system, Quest, Certification Database, SAP, Open Text, ME POD, Adobe Pro writer, MfgPro, PLQS (product lifecycle quality system), Aconex, Concur, Coreworx, Planview, Ultipro and E-Quality, Autocad, Teams, Outlook, macros.
Languages
Fluent in Spanish and English.
References
Eric Pena
11
Ann Vo
Shane Duff
Tressie Pearson
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