Rauchelle A. Nenio-Torres

HC * Box ****

Keaau, HI 96749

ad07sw@r.postjobfree.com

Phone: 808-***-****

Objective:

To obtain a professional employment position that will provide an opportunity for personal and professional growth.

Abilities:

-Excellent filing and organizational skills

-Experience in record keeping, filing and managing confidential paperwork

-Reliable. Ability to complete tasks accurately and promptly

-Accountable and accepting of criticism to enhance growth

-Experience with scheduling

-Proper telephone etiquette

-Computer Literate- Word, Power Point, Excel, Outlook Express, Internet, etc.

-10 Key by touch

-Ability to type: 40 wpm

-Experience in Customer Service

-Skilled in multi-tasking

-Managing/accounting of money register tils

-Team player

-Knowledge in shorthand

-Experience with court documents, personal health information, HIPPA

-Ability to work independently with minimal supervision

-Teachable. Eager and willing to learn

-CNA certified

-First Aid and CPR certified

-Observing and reporting

-Calm under pressure

-Assisted in wound care

-Compassionate

EMPLOYMENT HISTORY:

Certified Nursing Assistant

12/2016-current; Hawaiʻi Care Choices, formerly known as Hospice of Hilo;

Pohai Malama Inpatient Facility; Hilo, HI

-As a full-time CNA, I worked three twelve hour shifts a week, with some overtime. Shifts began with the “change of shift report” for Nurses and CNA’s to gather information from the previous shift, about occurrences and changes, including some personal patient history if needed at that time and plan my day.

•Open/update charts, dry erase boards; collect patient vitals with a warm, positive attitude while maintaining compassion and empathy. Help patients prepare for their meals with a hand wash, body position, bed position and table position, prior to delivering their meals to them.

• Assist with ADL’s (all daily living tasks), ensuring the patients suite is stocked, clean/tidy. Provide/assist with oral care, skincare, checking quality of skin, bathing, toileting needs, and assisting with ROM (range of motion) body mechanics.

•Observe and report I&O (intake and output- monitoring beverage/meal/snack intake), including physical and mental symptoms/conditions (pain, needs, and wants for comfort); obtain information (informally interview) patient and/or their DPOA/caregiver for history/signs/symptoms, etc.

• Preparing for new admits with inpatient procedures and outpatient procedures when they leave our facility, in addition to providing post-mortem care.

•Teaching personal care steps to be taken/utilized at home, for comfort and easier quality of life; instruction on DME’s (durable medical equipment), importance of range of motion and repositioning; wound care.

•Being calm, comforting, assuring, and approachable is extremely important, when providing care. Improvising and planning ahead is beneficial, however, multitasking and rescheduling must be expected. Maintaining HIPPA laws, maintain confidentiality, attend monthly meetings and complete regular online training.

•Ability to problem solve, multi-task, adjust routines/tasks, work calmly under pressure.

Office Assistant III

02/2013-08/2014; Department of Attorney General;

Child Support Enforcement Agency; Hilo, HI

•Managed all incoming calls, prepared all outgoing mail, accepted & opened all incoming mail, collected all faxes, collected the counter inquiries and correspondence, then dispersed to appropriate person.

•Clerical duties such as updating persons addresses, updating employment, updating medical (who is providing, the cost, the coverage, etc), updating income, & updating marriage demographics. I would also receive proof of continuing education for minor children & determine if their submitted proof is acceptable or unacceptable.

•Contacting parties by phone or mail, to request additional information or forms.

•Organizing, scanning correspondence into statewide database (online capability for statewide offices to view all submitted documents), filing.

•Creating multiple copies of court orders prepared by the Legal Secretary-copy, prepare/bundle them accurately & appropriately, and deliver to the district court, to be filed.

•Managed the designated “work tables” and cabinets by stocking with supplies & preparing labels for all offices we work with. This job required the ability to multi-task, focus for accuracy, ability to make important judgments & the capability to memorize various procedures pertaining to each type of document.

Office Assistant

10/2008-03/2013; Sears Roebuck & CO. Hilo, HI

•Responsible for two cash drawers in HR, completed accounting for the stores’ daily profits, input cash figures of daily profits into the stores online accounting tool.

•Maintain safe by ordering change from bank, preparing bank deposits for Loomis to pick up while receiving change from them; log cash drops from the floor, making change for the floors’ registers.

•Answering phones, directing calls, sending and distributing incoming faxes, sent and picked up mail then distributed; Disbursed logs, printouts; Notified customers when their merchandise has been received and or picked up, then updated their information in computer.

•Maintained records of merchandise delivery, charges for Haul Away's, cancelled deliveries, and items picked up daily, from merchandise pick up and accounting for those items that customers picked up daily from the warehouse; Scheduled merchandise deliveries and sent to contracted hauling company.

•Review employee applications printed and prepared applicants for interviews with managers.

•Log boxes received by Fed Ex and UPS. Maintaining the stock of supplies, as well as keeping the office neat and in order.

Clerk III

02/2007-04/2008; Hilo Medical Center; Hilo, HI

•Updated files, filing X-ray’s, filing x-ray reports, answering phones, taking accurate messages, and arranging exam releases. Constant pulling of large X-ray files with reports, for upcoming appointments within HMC Radiology, other offices, and patient pickups. Each exam will produce a report of findings, which is kept within the file, require accurate record keeping and filing.

•Used computers to locate information and printed records when needed.

•Completed daily repetitive tasks with the ability to multi-task accurately and promptly.

Front Desk Clerk

02/2006-07/2006; United States Bowling Congress; Corpus Christi, TX

-6 month long tour that is in a different state every year

•Assisted bowlers with checking into the tournament, filling out paperwork properly, updating their personal information and collecting payments.

•Answered phones, faxing, filing, and searching for bowlers' information in the computer, as well as entering their personal information into the computer database.

Front Desk Clerk

10/2004-03/2006; MWR Lighthouse Lanes; Corpus Christi, TX

•Cashiered, used computers for purchase and inventory, answered phones, filed numerous inventory and sales forms daily. Assisted customers with rentals, leagues, orders.

•Ordered equipment and inventory, booked parties and large events. Maintained daily inventory; responsible to account for the daily profits, as well as balancing out the safe.

Secretary

03/2004-09/2004; The Ohana Financial Group LLC; Hilo, HI

•Assisted the owner/manager/loan officer with his daily duties as we went over messages received, and unfinished files.

•Provided customer service by answering phones, assisting clients with completing paperwork, scheduling appointments and answering questions.

•Created files with personal information such as taxes, bank statements, income verification documents, and entered customers personal information into database.

•Faxed files to mortgage company’s and clients.

•Distributed office mail to all Loan Officers/Brokers, ran errands, typed and mailed most correspondence letters, checked and answered e-mail, kept the office neat, and maintained inventory weekly.

CERTIFICATIONS:

•07/2016: Hawai'i Institute of Training Services.

Nationally Certified Billing and Coding Specialist.

Certification #: K4W8Z8A7; Hawaii.

•08/2015: Hawaii Institute of Training Services.

Certified Nurse Aid in Hawaii.

Certification #: HI000008454; Hawaii.

•ASHI Certified. CPR, AED, and Basic First Aid for Adult, Child & Infant.

Registry #: 37577; Hawaii.

EDUCATION:

08/2017-12/2020; Hawaii Community College

A&P 141, A&P 141 Lab, A&P 142, A&P 142 Lab, Math 100, Hawaiian Mythology, Psychology, Math 100, Eng 100, Microbiology, Microbiology Lab, Anthropology, Personal and Public Speech, Hawaiian Language 101

MAJOR: NURSING; HI

05/2005; Del Mar Community College

Integrated Software Applications

MAJOR: NURSING; TX

08/2003-05/2004; Hawaii Community College

Math 22, Math 26, Eng. 21, Eng. 22, Family Resources 230, Child Ed. 131, Child Ed. 140

MAJOR: NURSING; HI

05/2003; Keaau High School (Diploma) HI

References:

•Daniel Kea; Prince Kuhio Plaza Manager (Former Sears Roebuck & Co. Hilo Manager) Business reference known for 14 years.

808-***-****; ad07sw@r.postjobfree.com

•Chelsey Siligia; Hilo Medical Center ER CNA; Business reference known for 6 years.

808-***-****; ad07sw@r.postjobfree.com

•Marvin Cabatic; KTA Warehouse Inventory Clerk; Business reference known for 15 years.

808-***-****; ad07sw@r.postjobfree.com

•Madeleine Westfall; Registered Nurse and owner of Your Leisure Travel; Business reference known for 7 years

808-***-****; ad07sw@r.postjobfree.com

Contact this candidate