Michelle Burke

*** ******** **

Greenville, SC **607

864-***-****

ad07so@r.postjobfree.com

Support Analyst

Prisma Health January 2022- June 2022

• Gather information from customers to ensure sufficient data is gained to start case resolutions.

• Direct inbound service interactions to appropriate technical and sales resources.

• Conduct database lookup of consumer/patient records within electronic medical record software.

• Re-direct or engage other departments or specialty groups to resolve consumer/patient requests.

• Maintain interaction quality standards.

Assistant Manager

Dollar General October 2020 to May 2021

• In charge of the layout of store

• Pushing products onto the floor

• Breaking down pallets when trucks came in

• Make sure store runs efficiently

Front Desk Receptionist

Namaste Nail May 2019 to Nov 2019

• Answer phones

• Schedule appointments

• Give tours of the facility

• Greet customers and seat them for their appointment Customer Experience Manager

Five Below September 2018- May 2019

• Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty

• The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales

• As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. Medical Records Specialist

IMA of Greenville June 2014 to August 2015

• Maintain patient files and retrieve files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer index; prepares file labels; maintains filing statistics; audits filing sequence.

• Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.

• Retrieves patient schedules from computer systems; distributes lab reports to physicians, and materials to other departments; requests information from various departments; responds to correspondence requests.

• Make photocopy records and documents for billing and/or legal services information via fax.

Front Desk Receptionist

Peace Medical Center November 2013 to July 2014

• Greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

• Keeps patient appointments on schedule by notifying provider of patients arrival;reminding provider of service delays.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information.

• Protects patients' rights by maintaining confidentiality of personal and financial information.

• Contributes to team effort by accomplishing related results as needed. Administrative Assistant

Medals of America Aug 2010 to March 2013

• Processed all orders, responded to customer questions via email and telephone.

• Provided quick reference material to other departments.

• Managed Quality Assurance process for all orders.

• Managed order expediting process for all orders.

• Created and distributed daily production reports on Response X Education

Associate of Arts in Healthcare Administration

University of Phoenix

June 2008 to May 2010

High school diploma in General Studies

Garrett Academy Of Tech - Charleston, SC

August 1994 to June 1997 .

Contact this candidate