Zion, IL ***** 224-***-**** ad07r6@r.postjobfree.com

VANESSA BURGOS

Experienced Collections Specialist Hardworking and compassionate bringing 12+-years of success in customer service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

PROFESSIONAL

SUMMARY

SKILLS Data processing/entry

organizational skills

●

Time and workflow

management CRM

software

●

Problem solving customer

service

●

● Negotiation skills

● Microsoft Office

DEBT COLLECTION SPECIALIST 07/2022 to Current

Blitt & Gaines, P.C, Vernon Hills, IL

PATIENT ACCOUNT REPRESENTATIVE 01/2020 to 05/2021

Cancer Treatment Center Of America, Zion, IL

CALL CENTER REPRESENTATIVE 12/2017 to 06/2018

Healthcare Information Services L.L.C., Park Ridge, IL WORK HISTORY

● Handle both inbound and outbound calls in a high pace environment

● Recover past due payments on accounts while applying positive customer service skills

● Update consumer file information and notate accounts

● Negotiate payment/settlement arrangements

● Confirm consumer information on each call

● Process payment and update consumer banking/employer information

● Investigate and resolve consumer/file discrepancies and provide available solutions

● Create a working relationship with the customer and attorneys to help resolve accounts

● Comply with all legal requirements

● Investigate outstanding insurance claim balances, recommending solutions Work with other insurance companies to research claim appeals and denials offering resolution options

●

● Work with other internal departments to share information and strategy

● Serve as point person for collections with patients

● Applying Insurance payments to patient accounts in the system

● Submit claims

CUSTOMER SERVICE, COLLECTIONS 01/2016 to 01/2017

Harris & Harris LTD, Chicago, IL

DEBT COLLECTOR/GARNISHMENTS 01/2007 to 09/2015

Ceannate Corp/ Financial Management Systems, Rolling Meadows, IL

● Answer 65 calls or more daily

● Bill claims to insurance and workers comp companies

● Resolve patient concern with account balances and follow up with their billing disputes

● Accept and process patient payments

● Calling patients on payment, create and mutually agree on re-payment plan

● Respond to internal and external emails, give feedback and follow up to complete inquiries

● Forward escalating calls to appropriate management teams if necessary

● Verify patient's information and policies and correcting data when needed

● Documentation of each call

● Created and maintained call logs for management review

● Inbound and outbound call center to Hospitals and Physicians with outstanding debt

● Defused common disputes

● Negotiate outstanding debts into repayment status

● Inform and educate customers on their bill status

● HIPAA certified

● CUBS and ignite systems experience

● Administrative wage garnishment procedures

● High volume outbound and inbound customer calls

● Manage accounts as assigned

● Adhere to all local, state and federal laws governing the debt collection industry Meet department goals and activity metrics, meet or exceed monthly personal collections goal

●

Reconcile customer disputes as they pertain to payment of outstanding balances that are due

●

● Skip tracing

● Team Leader responsibilities such as new hire training Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

●

●

Steinmetz Academic Centre, Chicago, IL

High School Diploma, 06/2002

EDUCATION

Contact this candidate