Retail management
Resume:
I am a dynamic professional with experience in retail and management. I possesses strong leadership skills, problem-solving abilities, and effective communication, enabling me to build relationships with sales partners, suppliers, and stakeholders. I hold a Bachelor of Arts in Geography and Anthropology and have proficiency in MS Office and various stock and sales management systems.
Work experience:
1.Designate Manager at Checkers: Trained to handle front admin, back admin, fresh management, and sales management responsibilities, with a focus on strategic improvements and operational efficiency.
2.Area Manager at Gorimas Culinary Infusion: Responsible for overseeing three stores, managing 24 employees, and aligning store operations with group standards, focusing on sales targets, finance, stock, and customer service.
3.General Manager at Lands End Farm: Transformed the family farm into a sustainable enterprise with a focus on organic fruit, vegetables, and diversified livestock. Managed employees, sales partnerships, and daily farming activities.
4.Dispatch and Receiving Manager at Panbake Bakery: Managed company fleet, delivery routes and employees, implemented a crate reconciliation system to reduce losses, and handled raw material receiving and stock tracking.
Entrepreneurial Endeavors: I pursued various social and entrepreneurial endeavors in my hometown, including a mechanic workshop, a brick and sand business, and a mobile food trailer selling affordable meals. Please note that the summary provided does not encompass all aspects of my operations and experiences.
Unit 209 Baldersani 5 Simba Road, Sunninghill
ad07qh@r.postjobfree.com
RESHALIN NAIDOO
PROFESSIONAL SUMMARY
I am a driven and dynamic professional, with retail and management experience. I consider myself to be highly personable and enjoy working in a collaborative team environment, as well as on my own.
I have a proven track record of being results-driven, as I strive to identify and execute on strategic and operational improvements within the businesses I have worked. My strong interpersonal, communication and problem-solving skills enable me to build good relationships with sales partners, suppliers and other stakeholders.
KEY SKILLS & COMPETENCIES
LEADERSHIP
I have developed strong leadership skills through the various management roles I have undertaken, which includes the ability to coach and motivate large and diverse teams, implement impactful strategic and operational changes where needed, and generate buy-in from employees and other stakeholders.
TECHNICAL
Through my practical retail experience, I have refined technical skills such as problem solving, cost reduction, financial analysis and reporting, product pricing, market and competitor analysis, as well as sales and marketing. I am proficient in MS Office, and have worked with various stock and sales management systems, e.g. Sigma – Spar.
COMMUNICATION
I have strong verbal and written communication skills, and have honed my interpersonal skills through managing employees, dealing with customers and negotiating with suppliers. I am fluent in English (native) and can speak Zulu and Afrikaans (intermediate level).
EDUCATION
BACHELOR OF ARTS IN GEOGRAPHY AND ANTHROPOLOGY
UNIVERSITY OF WITWATERSRAND (2009 – 2013)
SENIOR CERTIFICATE
GREENSIDE HIGH SCHOOL
WORK EXPERIENCE
DESIGNATE MANAGER
CHECKERS
DECEMBER 2022- PRESENT
Checkers is one of the largest retail outlets in South Africa and has a footprint in surrounding countries, they are one of the fastest growing enterprises and boasts 3 concept stores in terms of size and location. As a designate manager, I was trained to be interchangeable in the four key roles in the business.
Front admin
Involved in all cash related activities, balancing of floats, end of day cash ups reconciliations.
Banking (external pick-ups and ordering of change and 3rd party monies)
Front of house customer service.
HR – hiring, interviews, disciplinary hearings, and contracts as well as staff scheduling and time monitoring.
Aligning with all relevant security, health, and safety protocols. (SOP)
Back admin
Related to all back door receiving of goods, quality checks, and returns.
Bookkeeping and paperwork, including claims and queries communicated with head office.
Aligning with all relevant security, health, and safety protocols.
Ensuring overall smooth running of department. (SOP)
Fresh manger
Overseeing Bakery, Deli, Perishable, Fish market and Fruit and Vegetable departments
Ordering and promotion planning
Production planning
Merchandising
Staff scheduling
Quality checks
Aligning with all relevant security, health and safety protocols.
Ensuring overall smooth running of department
Sales manger
Ordering and promotion planning (internal and external merchandisers and company representatives)
Merchandising
Staff scheduling (internal and external)
Aligning with all relevant security, health, and safety protocols. (SOP)
Ensuring overall smooth running of department
AREA MANAGER
GORIMAS CULINARY INFUSION, JOHANNESBURG
March 2022 – JUNE 2022 (Supervisor), Promoted June 2022
Gorimas is a well renowned brand in KZN for spices and other local and international Asian/Indian products. This fast-growing company has opened 3 pilot branches in JNB. In this role, I manage all 3 stores with 24 employees and oversee the daily operations. Given the relatively recent opening, my focus since joining has been aligning the store operations and processes to group standards and driving sales in line with daily targets.
Weekly assessments of staff (departmental & individually)
Weekly assessments of stores on 4 key areas (Finance, stock, sales & customer service)
Brand marketing, research and strategy.
Ensure daily cash-up and reconciliations balance.
Setting monthly, weekly and daily budgets and targets
Ordering, receiving, transfer and return of all stock.
Monitoring daily stock counts on high value items, weekly stock counts, recon of theoretical vs actual SOH and shrinkage are done.
Merchandizing of sales floor in accordance with monthly sales plan
Driving staff motivation and product knowledge to support achievement of targets by sales staff
Daily reporting to directors on various aspects of store operations including reconciliations, staff timesheets, sales, targets, wastage, stock and any other issues that may arise.
Managing customer complaints
HR- hiring of staff.
Training and upskilling of staff in all departments.
Ensuring that all health and safety protocols are adhered to in alignment with store SOP.
GENERAL MANAGER
LANDS END FARM, WINTERTON
August 2019 – February 2022
Embarked on the process of transforming our family farm into a sustainable enterprise focusing on organic fruit and vegetables and diversified livestock, leveraging innovative techniques to reduce costs and increase output.
Developed the overall farm strategy aligned to the above objectives, accounting for the macro and microclimate aspects of the area and matched with the needs and preferences of the local market.
Identified key sales partners, determined pricing, managed order fulfilment and bookkeeping.
Manage 5 full-time employees conducting end-to-end planting activities (from land preparation to harvesting), and livestock activities (from breeding schedules to meat packaging)
As a result of this work, the farm now sells pork and chicken in the community via 4 sales staff, supplies a local retailer with duck, and sells various value-added products such as pickle and jams made from farm produce
DISPATCH AND RECEIVING MANAGER
PANBAKE BAKERY, DURBAN
March 2019 – July 2019
Panbake is a wholesale bakery of breads and confectionaries, primarily supplying large retailers and garage outlets.
In this role I managed 8 daily delivery routes and ~20 employees with a customer base of over 120 clients.
Route planning for priority customers, ensuring accurate and on-time order fulfilment.
Assisting with delivery issues and customer complaints
Tracking returns and damaged stock
Managing maintenance of hired vans and trucks. (fleet management)
Receiving and checking of incoming raw materials
During my short time at Panbake I implemented a crate reconciliation system to reduce lost / stolen crates which had cost the business ~R150,000 in the months prior to my arrival.
ENTREPRENEUR
VARIOUS BUSINESSES, WINTERTON
JANUARY 2018 – FEBRUARY 2019
After gaining some experience in retail, I pursued several social and entrepreneurial endeavours in my hometown of Winterton. See below for further detail.
STORE MANAGER
SPAR, WINTERTON
NOVEMBER 2015 – DECEMBER 2017
SPAR is the largest retail outlet in the town of Winterton with floor space of 1,200 sqm that includes a deli, take away kitchen, bakery, butchery, fresh produce as well as a liquor store. In this role I managed both businesses with more than 80 employees.
Reported to the Group manager for a chain of SPARs; had 6 direct reports (HoDs)who managed 16 departments.
Ensured smooth daily operation of the store from open to close.
Managed staff including hiring, training, sign-off of daily rosters and employee leave.
Managed store budgets and cash flows on a department level, conducted basic financial analysis for the monthly reporting and set department sales targets.
Developed product pricing, which included regular market and competitor analysis.
Negotiated with major suppliers.
Planned and oversaw stock counts.
Worked with marketing department and managed the execution of visual merchandising and promotions.
Dealt with customer queries and ensured effective resolution of customer complaints, including feedback cycles for continuous improvement of the store operations.
Ensured store compliance with health and safety and other legal requirements.
Ordered and counted monthly pension and grant monies, and ensured the required security was in place (the store was a SASSA collection point)
During my time as store manager, we expanded operations to include a catering arm that worked with the local municipality and private companies to cater for meetings and events of up to 1,500 people
SOCIAL & ENTREPRENEURIAL INVOLVEMENT
MECHANIC WORKSHOP– Started a mechanic workshop in Winterton that created employment for 5 people and endeavoured to up skill in this process by apprenticing under a qualified mechanic.
BRICK BUILDING AND SAND – Involved in setup and operation of a business that sells more affordable concrete bricks and sand for the building of homes. Creating employment for over 10 underprivileged young men.
FOOD TRAILER – Built a mobile food trailer for a start-up business selling affordable meals in the community. Creating employment for 5 under privileged women.
DIRECT SALES TO THE PUBLIC- investing 100L freezers for each 1 of my employees to be able to distribute fresh produce and meat at their place of residence, to further create income for their wives and children (total of 15 jobs created)
REFERENCES
DINESH RAMDIN
Group Manager for Renkens SPARs in KZN
THAVEN NAIDOO
CEO Lands end Farms
SEGREN GREWAN
CO-OWNER BG MOTORS AND SAND
CHESNEY MOSTERT
Branch manager Checkers sunhill
Other references available upon request.
ALTERNATIVE CONTACTS AND SOCIAL
Linkedin- www.linkedin.com/in/reshalin-naidoo-49590464
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