Customer Service Representative
Resume:
I'm a highly motivated individual who strives to give my best in everything I do, both
for my personal development and for the benefit of the team I'm part of. With a strong work ethic and a dedication to maximizing my potential, I'm committed to achieving success in any project or challenge that comes my way. I thrive on learning and growth, and I'm always eager to take on new opportunities that allow me to expand my horizons and reach new heights. Whether working independently or as part of a team, I bring a positive attitude, a willingness to collaborate, and a focus on excellence to every task at hand.
Experience
Website Content Manager
Big Outsource 01/11/22 - 04/03/22
Transformed the company website by implementing an effective content management system, resulting in a polished, modern look and feel that better represented the brand.
Developed and executed a comprehensive content delivery and marketing strategy that successfully increased website traffic and engagement, leading to increased customer acquisition and retention. The improved website experience contributed to the company's overall success by positively impacting online sales and customer loyalty.
Customer Service Representative
Big Outsource 06/26/20 - 02/26/21
Consistently provided exceptional customer service by proactively addressing inquiries, resolving complaints, and ensuring timely follow-up, resulting in a high level of customer satisfaction.
Proactively addressed customer inquiries and resolved complaints in a timely and efficient manner, resulting in an increase in positive customer feedback and reviews. These efforts contributed to the company's overall success by achieving high levels of customer retention and repeat business.
Demonstrated strong communication and problem-solving skills by accurately addressing customer needs and escalating complex issues as needed. These efforts helped to reduce customer complaints and improve overall customer satisfaction ratings.
Customer Service Representative
Alorica Inc. Phil. 10/16/17 - 06/23/20
Provided exceptional customer service by effectively addressing customer inquiries, resolving issues, and ensuring timely follow-up, leading to high levels of customer satisfaction with products, services, and features.
Implemented strategies to enhance the customer experience by identifying customer needs and recommending appropriate solutions, resulting in an increase in positive feedback and reviews. These efforts contributed to the company's overall success by achieving high levels of customer retention and loyalty.
Demonstrated strong communication and problem-solving skills by accurately addressing customer needs and escalating complex issues as needed. These efforts helped to reduce customer complaints and improve overall customer satisfaction ratings, leading to improved brand reputation and customer loyalty. Billing Call Center Agent
TeleTech 10/25/16 - 02/3/17
Provided exceptional customer service by accurately identifying customer needs, managing billing arrangements, and proactively offering additional services and products, resulting in high levels of customer satisfaction.
Demonstrated strong communication and problem-solving skills by effectively managing customer inquiries and resolving billing-related issues, leading to a significant reduction in billing disputes and customer complaints.
Maintained a high level of professionalism and courtesy when dealing with customers, resulting in positive feedback and reviews. These efforts contributed to the company's overall success by achieving high levels of customer retention and repeat business.
Bico, Jordan Jay
*******@*****.***
Tiaong, Quezon 04325
Expertise
Customer service and support
Website management and
content development
Quality assurance and control
Inventory management and
control
Billing and payment processing
Back office support and
administration
Production and manufacturing
operations
Data analysis and report
preparation
Communication and
interpersonal skills
Problem-solving and critical
thinking
Operational Skills
Time management and
prioritization
Attention to detail and accuracy
Organization and planning
Multitasking and handling
multiple priorities
Teamwork and collaboration
Adaptability and flexibility
Decision making and problem
solving
Process improvement and
optimization
Technical skills
Time management and
prioritization
Attention to detail and accuracy
Organization and planning
Technical skills
Website content management
Customer service and support
Billing and payment processing
Quality assurance and control
Inventory management
Production and manufacturing
support
Back-office support
Administrative and data
management
Quality Assurance
Bounty Agro Venture, Inc. 09/07/15 - 01/30/16
Played a key role in ensuring product quality and consistency by proactively monitoring and inspecting production processes, identifying areas for improvement, and proposing effective measures to meet established quality standards.
Demonstrated excellent attention to detail and critical thinking skills by carefully analyzing product data, identifying trends and patterns, and recommending effective solutions to improve product quality and reduce waste.
Collaborated with cross-functional teams to implement new quality control measures, resulting in improved product quality and consistency, and reducing the number of customer complaints and returns.
Contributed to the development of a culture of continuous improvement by promoting quality awareness and encouraging colleagues to take an active role in identifying and implementing quality improvements. Material Handler
Asurion 01/05/15 - 06/05/15
Played a critical role in ensuring smooth and efficient operations by accurately placing incoming orders on shelves and carefully picking merchandise according to specific customer requirements.
Demonstrated excellent attention to detail and organizational skills by monitoring inventory levels on a regular basis and promptly communicating any shortages or discrepancies to the appropriate personnel.
Contributed to the improvement of inventory management processes by proactively identifying areas for improvement and recommending effective solutions, resulting in reduced inventory waste and increased productivity.
Earned a reputation as a reliable and diligent team member by consistently meeting and exceeding performance targets and ensuring that all customer orders were accurately fulfilled on time. Production Operator
Acbel Polytech Phil. Inc 01/08/14 - 05/01/14
Played a critical role in ensuring smooth and efficient production operations by proactively assisting with tasks as needed and demonstrating a strong understanding of the organization's processes and procedures.
Maintained a high level of accuracy and attention to detail when receiving, storing, picking, and distributing material and products within the establishment, ensuring that all items were properly labeled and tracked in accordance with established guidelines.
Demonstrated a strong work ethic and commitment to excellence by consistently meeting and exceeding performance targets and taking pride in delivering high-quality products and services to customers.
Earned a reputation as a reliable and effective team member by collaborating closely with colleagues across departments to ensure that production schedules were met on time and that all customer orders were fulfilled accurately and efficiently. Back Office Support Agent
KodeKamp IT Solution 02/13/12 - 02/08/13
Implemented process improvements and system updates that streamlined customer interactions, resulting in an overall improvement in customer satisfaction and retention. Collaborated with cross-functional teams to identify pain points in the customer journey and implemented solutions that addressed these issues, resulting in an improved customer experience.
Administrative Aide IV
Sangguniang Panlalawigan 01/05/09 - 12/31/10
Conducted thorough data analysis and created detailed reports using specialized software, resulting in improved decision- making processes and increased efficiency.
Utilized advanced spreadsheet functions and data visualization techniques to prepare visually appealing and informative presentations, leading to increased engagement and understanding among stakeholders. Education
Computer Hardware Servicing NC Level II / Diploma Comp. Eng. Asian-Institute of Technology and Education
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