NANCY

CHRYSTAL

860-***-****

ad07q0@r.postjobfree.com

Portland, CT 06480

CONTACT

SKILLS

• Customer Account Management

• Relationship Building

Strong Analytical and Problem

Solving Skills

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• Microsoft Office

• Invoice Preparation and Processing

Establishing and Maintaining

Customer Relationships

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• Inventory Management

Document and Records

Management

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• Team-Oriented and Cooperative

• Work Prioritization

• Sales Report Generation

• Policies and Procedures Adherence

• Computer Proficiency

• Administrative and Office Support

• Database Management

• Multi-Line Phone Systems

• Excellent Attention to Detail

• Time Management

• Merchandise Orders and Exchanges

• Creative Problem Solving

Calm and Professional Under

Pressure

•

Highly motivated and detail-oriented individual possessing a strong eye for detail, an aptitude for problem-solving, and an excellent work ethic. Proven ability to work independently and as part of a team to ensure accurate and timely inspections. Accomplished individual with a comprehensive understanding of medical coding, billing and claims procedures. Experienced in using various medical billing software and databases. Proven track record of successfully resolving billing disputes and providing accurate and timely billing solutions. Committed to delivering exceptional customer service and building long-term relationships with clients.

CAREER OBJECTIVE

Aviation Quality Assurance Inspector

Whelen Engineering Co, Chester, CT

Customer Service

Whelen Engineering Co. Inc

EXPERIENCE

September 2022 - July 2023

Reported repeat issues to supervisors and diagnosed aviation products during and after products and materials for defects or deviations to remove or discard non-conforming items. Recommended improvement measures to production process to meet quality control standards. Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable. Consulted with engineers to resolve quality, production and efficiency problems. Analyzed plans, specifications and blueprints to understand product and repaired products to meet project expectations.

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July 2002 - June 2008

Canadian Sales - OEM -- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Attended regional trade shows for product development training as defined by territory needs. Maintained accounts receivable documentation electronically and on paper. Handled deposits using the proper accounting procedures and documentation. Reconciled all bank and credit card accounts from [2002] to [2008]Researched and resolved collections and billing disputes with tact and efficiency. Maintained electronic and paper files. Made copies, sent faxes and handled incoming and

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• Multitasking and Prioritization

• Call Documentation

• Transaction Processing

• Customer Service

• Issue and Complaint Resolution

• Data Entry

• Building Customer Trust and Loyalty

• Upbeat and Positive Personality

• Customer Data Confidentiality

• Data Entry and Maintenance

• Efficient and Detail-Oriented

• Understanding Customer Needs

• Verbal and Written Communication

Courteous with Strong Service

Mindset

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• CPT Code Modifiers

Accounts Payable and Accounts

Receivable

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• Data Analysis

• Critical Thinking

• Account Management

• File and Records Management

• Bill Payment

• Billing Codes

• HIPAA Compliance

• Medical Coding Knowledge

• Medical Claims Submission Repair Department Customer Service Whelen Engineering Co, Chester, CT

outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel function and calculations to develop reports and lists. Verified details of transactions, including funds received and total account balances. Opened and assigned new client accounts. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Answered customers' questions about product prices, credit and contract terms, warranties and delivery dates. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special . monthly reports for records, closed terminated records., Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Updated departmental standard operating procedures and database to accurately reflect the current practices. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate . up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Developed rapport with the customer base by handling difficult issues with professionalism. Guaranteed positive customer experiences and resolved all customer complaints. Communicated all merchandise needs or issues to appropriate merchandise returns and and processed client payments and updated accounts. Submitted orders by referring to price lists and product literature. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Collected deposits or payments and arranged for with customers by telephone or in person to provide information about products or services and take orders. Collaborated with sales team members to stay current on inventory levels and resolve item issues. Took special orders in person and over telephone, generating additional revenue every month. Promoted available products and services to customers during service, account management and order calls. April 2000 - July 2002

Consulted with customers regarding needs and addressed operations with daily setting up cash drawers and counting incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business

.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Consulted with customers to resolve service and billing issues. Educated customers on special pricing opportunities and company offerings. Set up and activated customer customers about billing procedures, processed payments and provided payment option setup customers with making payments or establishing payment plans to bring accounts current. Made outbound calls to obtain account information.

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Diploma in Medical Billing And Coding

Penn Foster Career School, Scranton

Paralegal Certification

University of Massachusetts, Lowell, MA

Associate of Arts in Criminal Justice

University of Phoenix, Phoenix, AR

EDUCATION

April 2023

January 2014

January 2011

CERTIFICATIONS

• Certified Billing & Coding Specialist #X4Z6F6E9

Contact this candidate