PROFILE

SEERAT PAL AULAKH

Detail-oriented and hardworking, skilled in prioritizing and completing tasks independently.

CONTACT

PHONE:

647-***-****

EMAIL:

ad07oc@r.postjobfree.com

HOBBIES

Travel

Music

Photography

AWARDS

Dean’s Honor Roll in the Schools of Information Technology; Media communications; Music, Art and Design; Hospitality; and Business

EDUCATION

ST. FRANCIS, CHHATTISGARH, INDIA

Senior secondary education with outstanding grades

HANSON COLLEGE, BRAMPTON, ONTARIO, CANADA

Diploma in Business Accounting GPA: 3.75/4.0

WORK EXPERIENCE

NATIONAL LOGISTICS SERVICES – OPERATIONAL SUPPORT – MISSISSAUGA, ON (October 2021-Current)

• Planned and assigned new store and daily replenishments into waves using Power BI and Microsoft Excel

• Lead, directed, developed and managed 30+ associates, including being responsible for the continual upgrading of personnel and performance through developed training and regular reviews.

• Worked with the GM to gain understanding of KPI’s and processing capacities by processing type and plan daily, weekly, monthly capacities to meet or stay within SLA

• Coordinated special, last minute order requests with customer service, operations and transportation groups

• Managed company projects like Jairus and Amazon, under immense pressure

• Attended campaigns to gain knowledge about cloud accounting software’s like Intuit QuickBooks

AXIS BANK – CUSTOMER SERVICE REPRESENTATIVE – BILASPUR, INDIA (May 2020-April 2021)

• Provided personal assistance to bank clients to make sure their demands were addressed.

• Conducted accurate financial transactions, such as deposits, withdrawals, and transfers, while paying attention to security and compliance guidelines.

• Resolved customer inquiries and concerns rapidly, maintaining a high satisfaction rate.

• Helped customers open and close accounts, explaining different banking products, and promoted extra services.

• Supported colleagues on a continuous basis and helped train new customer care agents.

SKILLS

• Active listening and problem solving

• Strong time management and organization

• Managing priorities

• Creative thinker

• Team player

• Flexibility and Adaptability

Contact this candidate