Jira Admin Business Processes

Sriramya Manokhar

Mail ID: ad07o6@r.postjobfree.com

Mobile: 470-***-****

Work Permit: GC-EAD

I possess expertise in Atlassian tools and can assist in aligning these tools with your business processes, facilitating asset migrations, ensuring seamless tool operation, and providing team training in optimal practices.

WORK EXPERIENCE (8+ years IT Experience)

SUMMARY:

• Have 5+ years of experience on Atlassian products like JIRA, Confluence, JSM with an exposure to On- premises, Cloud.

• Knowledge on Jira Align.

• Have hands on experience in Installation, upgradation, Jira on-prem to Cloud migration in Windows.

• Exposure to Agile methodology and SAFe process implementation.

• Exposure to user provisioning with external identity providers like OKTA.

• Knowledge of Single Sign On protocols such as SAML, SAML2.

• Customized Workflows within JIRA as per the Business Process and requirements.

• Hands on experience in using Validations, Conditions, Post functions, and Properties in advanced workflows.

• Implemented automation rules and scripts using Jira’s built-in features and scripting languages Groovy and Python to improve efficiency and reduce manual tasks.

• Workflow process automation, Groovy Scripting, rule-based triggers, and schemes administration.

• Automated Jira testing process, admin activities and reusable templates.

• Tools/add-ons assessments, evaluations, and implementations.

• Dashboards, Gadgets, JQL Filters, Behavior, Scripted fields, and project specific reports setup.

• Configured Jira Add-ons – Zephyr, ScriptRunner, eazyBI, JMWE, JSU Automation suite, TEMPO.

• Integrated GitHub/Bitbucket for version control and source code management.

• Experience with developing automated CI / CD pipelines.

• Knowledge and experience using Atlassian’s REST APIs.

• Space Administration and Confluence end user support.

• Understand and troubleshoot project and global permissions and issue-level security.

• Advanced Roadmaps and other add-ons assessment and implementation.

• Created repositories, models, collections and synced the Features/Epics creation process in Agile.

• Manage sprints and releases, estimation, time tracking, and scope changes.

• Proficient at configuring boards across multiple projects and teams.

• Provide support, training and documentation to Jira users ensuring they can effectively use the platform for their daily tasks.

EDUCATION:

Master of Science (Information Technology- Integrated) from College of Engineering, Guindy, India SKILL SET:

• JIRA Onprem/Cloud/Datacenter

Administration

• Agile/Scrum

Methodology

• GitHub

• Confluence Administration • Oracle, PL/SQL • Java/Python

• Bitbucket • Selenium • Groovy/Shell Scripting

• SOUP UI / Postman • Informix-4GL

• JQL

PROFESSIONAL EXPERIENCE

JIRA/Confluence Administrator - Prophecy Technologies: Express.com Oct 2020 – Till date Express.com – eMarketing/ E-COMM/ MyAccount/ Accessibility/ My Bill A division of ecommerce division of Express.com which deals with online ordering, and it integrates with enterprise order management and few other downstream systems.

• Administered JIRA Cloud/ Confluence environments with a mixture of on-premises and cloud.

• Created / synched the users on Jira with corporate Active Directory and assigned groups and project roles.

• Created complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.

• Integrated Jira with Confluence, Bitbucket.

• Customized workflows with post functions, validators, and conditions.

• Created customized dashboard for users.

• Written customized JQL queries in filters to generate reports on dashboards.

• Created automation rules to send customized emails, to automatically create branches, pull request in GitHub and Bitbucket.

• Integrated third-party add-on called Zephyr for testcase management and generating test reports.

• Integrated eazyBI add-on to generate dynamic reports and quality analytics on dashboards.

• Configured Scrum and Kanban boards across multiple projects.

• Worked on confluence- Assigned user personal space and assisted in using Confluence.

• Troubleshooting issues and resolved critical issues.

• Export/Import data (xml, csv files) between DEV/PROD instances.

• CI/CD implementation for streamlining software development and deployment process.

• Generated daily and weekly client reports which include daily production log, outage report, Jira ticket reports, SLA reports.

• Setup Agent & Portal view in JIRA Service Desk projects.

• Configured the Jira Add-ons - Advanced Roadmaps.

• Trained the teams on best practices, Advanced Roadmaps and Jira/QMetry.

• Standardization of JIRA Workflows, Screens, Fields, Schemes and User management.

• Managed Backups for the systems, ensuring that there were both onsite and off-site backups in case of disasters.

• Worked on Jira on-prem to Cloud migration, Installation, Upgradation using JCMA. JIRA/Confluence Administrator- Prophecy Technologies: Verifacto Oct 2018 – Sep 2020

Loan Management System, Insurance Tracking, Smart Dealer Management System Verifacto is a technology company focused on improving and innovating the ways Auto Dealers and Auto Finance Companies manage their business with different inhouse products.

• Administered Jira/Confluence in on-premises Instance.

• Created new Jira users and groups.

• Re-indexing JIRA on timely basis.

• Creating Jira project and cloning based on user request.

• Configured Agile Boards - Scrum and Kanban.

• Created complex JIRA workflows including project workflows, configure custom fields, field configurations, screen schemes, permission schemes and notification schemes.

• Enhanced Workflow functionality, scripted Validators, Conditions and Post-Functions.

• Install, configure plugins, and deployed to extend JIRA capabilities and maintaining the licenses.

• Created reports using custom JQL queries.

• Importing bulk issues into JIRA Projects using CSV files.

• Automated and enhanced JIRA workflows, JQL functions, custom fields with ScriptRunner Add on.

• Installed and configured Zephyr for JIRA Test Management.

• Verified users on corporate DL, synched the users on Jira and assigned groups.

• Created Confluence spaces based on user requirement.

• Involved in upgradation by testing Jira after upgradation, checking the compatibility of add-ons, and troubleshooting.

• Restarting JIRA, performance monitoring of JIRA instances and checking log and backup files. System Analyst – Tata Consultancy Services, Client: WOOLWORTHS May 2006 – Sep 2009

Woolworths is an Australian chain of supermarkets and grocery stores owned by Woolworths Group. Worked in warehouse management system which deals with inventory.

• Involved in the System Test Plan Preparation and Requirements Streamlining.

• Involved in Preparation of Test Procedures, Test Scenarios, Cases and Test Data.

• Involvement in Test Execution, Results Analyzing and Defect Reporting.

• Involvement in doing the Regression testing.

• Raising the Defect using HP Quality center.

• Tracking the defect status and taking proper action till closure of the defect.

• Preparation of the defect logs and maintained the traceability matrix for better test.

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