Customer Service It Support

Jesus Rodriguez

347-***-**** ad07no@r.postjobfree.com LinkedIn.com/in/jesus-s-rodriguez Queens, NY

PROFESSIONAL SUMMARY

Experienced and dedicated Information Technology Trainee with a strong foundation in hardware configuration, software troubleshooting, and network fundamentals. Currently pursuing CompTIA A+ and Google IT Support certifications through NPower's comprehensive training program. Proficient in customer service, database fundamentals, and technical support. Previous experience as a server showcases exceptional critical thinking skills, adaptability, conflict resolution, and task prioritization in dynamic environments. Former role as a Food Service Specialist in the USMC underscores resource management, problem-solving, safety protocols, and efficient time management. Seeking to leverage technical expertise and well-honed critical thinking abilities in a dynamic IT role.

EDUCATION AND CERTIFICATIONS

CompTIA A+ 1101 NPower NJ In-Progress, October 2023

CompTIA A+ 1102 NPower NJ In-Progress, November 2023

CompTIA ITF+ NPower NJ

Google Data Analytics Certificate NPower /Coursera In-Progress, October 2023

Google IT Support Professional Certificate NPower/Coursera

Google Project Management Certificate NPower/Coursera

TECHNICAL SKILLS & SOFTWARE

Customer Service

Troubleshooting

Database Fundamentals

Hardware Configuration

Applications and Software

Networking

Linux

Infrastructure

Technical Support

EXPERIENCE

Information Technology Trainee August 2023 – Present

NPower – Newark, NJ

Instructional program designed to launch tech careers through hands on training, internships, and microwork projects. The program is centered on CompTIA’s A+ and ITF+, & Google IT Support certifications.

Hardware: Components and devices including cables, storage devices, printers, computers, laptops, routers, and switches

Software: Troubleshoot PC and mobile device issues including application security support

Operating Systems: Install and support Windows OS, Linux, and Mac OS

Networking: Familiar with TCP and UDP ports, protocols, and their purposes and common network devices

Security: Identify and protect against vulnerabilities for devices and their network connections and implement security best practices

Mobile Devices: Configure laptops and other mobile devices

Virtualization and Cloud Computing: Knowledge of common cloud models and cloud computing concepts and virtualization concepts

Server October 2006– July 2022

Bobby Vans Steakhouse – New York, NY

•Problem Solving: Servers encounter various challenges, such as dietary restrictions, menu modifications, or unexpected issues. Critical thinking enables them to find creative solutions that satisfy customers' needs while adhering to the restaurant's policies.

•Adaptability: Restaurants can be dynamic environments, and situations can change quickly. Critical thinking allows servers to adapt to changing circumstances, such as managing a sudden rush of customers or addressing unexpected customer requests.

•Prioritization: Servers must juggle multiple tasks simultaneously, from taking orders to delivering food and processing payments. Critical thinking helps them prioritize tasks effectively, ensuring that each customer receives timely and attentive service.

•Conflict Resolution: In cases where there might be misunderstandings or customer complaints, critical thinking helps servers assess the situation objectively, empathize with the customer, and find resolutions that maintain a positive experience for everyone involved.

•Upselling Opportunities: Servers can identify opportunities to enhance customers' experience by suggesting additional menu items or beverages. This requires critical thinking to match customer preferences with suitable recommendations.

Food Service Specialist October 1992– June 1997

USMC – 29 Palms, CA

•Resource Management: Assess available resources, such as ingredients, equipment, and personnel, to efficiently plan and execute meal preparation, especially in challenging environments.

•Adaptation: Think on their feet to adapt recipes and menus based on the availability of ingredients and changing circumstances, ensuring meals are still nutritious and satisfying.

•Problem Solving: Address unexpected challenges, like equipment malfunctions or supply shortages, by devising solutions to continue providing meals effectively.

•Safety Protocols: Apply critical thinking to follow and enforce strict safety protocols, ensuring food hygiene, sanitation, and compliance with military regulations.

•Time Management: Efficiently manage time and tasks to ensure meals are prepared and served on schedule, especially during high-demand situations or field operations.

•Quality Control: Employ critical thinking to assess the quality and taste of prepared meals, making adjustments as needed to meet standards and expectations.

•Emergency Response: During emergencies or unexpected situations, use critical thinking to quickly assess available resources and devise a plan to provide sustenance to personnel effectively.

Volunteer Work December 2018-March 2020

NYU Langone Health-New York, NY

•Provided emotional support: Offered a compassionate and empathetic ear to patients facing the emotional

challenges of waiting for a life-saving lung transplant.

•Informed patients: Educated patients about the transplant process, including pre-transplant evaluations, post-

transplant care, and potential risks and benefits.

•Addressed concerns: Listened to patients' concerns and fears regarding the transplant procedure and provided information and reassurance.

•Facilitated peer support: Organized support groups or one-on-one sessions where patients could connect with others

going through similar experiences.

•Helped with decision-making: Assisted patients in making informed decisions about their transplant options and

explained the importance of adhering to medical recommendations.

•Advocated for patients: Advocated on behalf of patients to ensure their needs and concerns were addressed within

the healthcare system.

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