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Customer Service Client

Location:
Boynton Beach, FL
Posted:
November 16, 2023

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Resume:

KENNETH FELICIANO III

***** * ******* ***** ***

Palm Beach Gardens, FL 33418

*******************@*****.***

718-***-****

Objective: Garner a position where I can utilize outstanding client relations and

communication skills to build customer relationships and have the opportunity to grow and contribute to the company.

Professional Summary: Sales professional with extensive experience in the window and door industry, skilled in meeting all deadlines while working in fast paced environment. Excellent interpersonal skills, motivated to generated sales and deliver top-notch customer service.

SKILLS AND ABILITIES:

Client Service: Long track record in industries with an emphasis on sales and customer service; Strong organizational, multitasking, and time management skills; analytical and detail orientated High degree of experience dealing with individuals from diverse cultural backgrounds as well as with elite clientele

Languages: English and Spanish

Computer: Proficient in Excel, Word, PowerPoint, Acrobat, and Internet

Education/ Certification:

Saint Peter's College, BA

Communications 1993 First

Aid/CPR/AED; Lifeguard

PROFESSIONAL EXPERIENCE

The Window Guys of Florida Window & Door Sales Wellington, Fl – 2021-Current

Sales

• Managed a portfolio of 25+ accounts and $1.5 million annually un sales over the past two years

• Works extensively with multiple window and door hardware product lines, including PGT, ES Windows, Anderson, ect.

• Quote prices and present project submittals to architects, builders, and homeowners

• Continue to build relationships with customers to promote long term business growth

Emilio Pucci – 2019- 2021

Key Holder

• Provides luxury customer service experience to all store clientele by greeting, listening, and assisting customers in exceeding their fashion needs

• Develops and maintains personalized relationships with clients

• Creates and updates customer profiles and records

• Acts as an ambassador of the brand and demonstrates a high degree of professionalism in communication, attitude, ethics with clients and team

• Top sales advisor catering to local clientele as well as international

• Constantly meets and exceeds sales quota

• Manages the visual displays of the products and ensures store functional maintenance and appropriate levels of products are kept on the sales floor

Gucci – 2016 – 2019

Sales Associate

• Sold women’s designer handbags, clothes, shoes, and jewelry while providing

exemplary customer service and building strong clientele relationships

• Rated top salesperson of the month for exceeding sales goal by 47%

• Assisted in recruitment and training of new sales team members

• Planned and helped to execute store marketing events, such as charity and wardrobe events

• Created and updated customer profile records

• Responsible for developing client list including outreach, contact gathering and

maintaining relationships with customer after sale/interaction

• Generated sales through optimized visual merchandising

• Researched fashion forward trends to stay current

Bonobos 2013 – 2016

Lead Guide

• Promoted to Lead Guide after 2 months of working for the company

• Trained in Bonobos sales style, customer service program and visual

presentations prior to store-opening

• Full-time sales Guide for largest store opening in the company’s history, Fifth Avenue Flagship

• Consistently received positive messages and feedback from clients for service provided

• Transferred to Crosby Street store to help right a location that had suffered from mismanagement

• Developed client list through outreach, contact gathering and maintaining relationships with customer after sale/interaction

• Requested to participate on special team projects including investor events with the CEO and the visual team to work with them on styling the store every four to six weeks

J Crew Fifth Avenue Flagship Store 2010 – 2013

Seasonal Sales Associate

• Participated in rigorous training program

• Worked in all areas of sales from the men’s store and shoe department to cash wrap and re-stocking during the busy holiday season

• Provided quality customer service in fast-paced, high visibility store location

• Received accolades from management on flexibility, willingness to perform any task required and rapport with both clients and co-workers

Equinox 2006 – 2010

Personal Trainer

• Trained in Equinox lifestyle programming

• Conducted complimentary training sessions and tours of the club

• Provided clients with high level of customer service both when in session as well as pre/post workout

• Sold clients into Equinox lifestyle through retail sales, food/beverage offerings, and spa services

• Responsible for recruiting, selling, and maintaining client roster

• Represented Equinox at outside events

Burberry USA, West Palm Beach 2002–2006

Sales/Customer Service Representative

• Started as customer service representative and was promoted to sales manager within 6 months

• Manage sales team to ensure sales goals were being met, created sales incentives, and oversaw training of new hires

• Customer service and client adviser, assisting clients with decision-making for every situation including wardrobe refreshing, gift giving, vacations, formal events and

weekend-wear

• Worked exclusively with high-end clientele, providing customer service both in and out of the store, (phone/email/mail) to promote new items, follow-up on purchases, discuss overall



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