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Angela Plante

Care Coordinator

ad07ms@r.postjobfree.com• 253-***-****

LinkedIn URL • Delphi, 46923, IN

Summary

Dedicated professional with substantial experience in providing quality care to high-risk patients suffering from chronic diseases. Proven success in organizing, facilitating, and evaluating best care options to meet the individual health needs of patients. Skilled at developing individualized treatment plans to deliver the highest quality of medical care based on established evidence-based practices. Instrumental in streamlining processes, achieving desired results, and maintaining electronic health records. Excel at monitoring health conditions, suggesting appropriate referrals, and educating patients/families regarding post-care procedures to ensure speedy recoveries. Deft at staff development, while building, leading, and motivating high-performing teams to attain collective targets. Brilliance in creating and directing new ways of working, driving innovative ideas, and optimizing customer and staff experience. Articulate communicator; expert at establishing strong collaborative relations with physicians for clinical decision-making and case management. Areas of Expertise

Teambuilding & Leadership

Patient Counselling & Education

Training, Coaching & Mentoring

Continuous Process Improvement

Healthcare & Medication Management

Resource Management & Utilization

Time & Change Management

Policy Recommendations

Cross-Functional Collaboration

Strategic Planning & Analysis

Psychosocial Assessment

Crisis Intervention

C-level Communication

Intakes & Assessments

Operations Management

Professional Experience

Amazon, Seattle, WA

Case Manager/Disability Leave Services/Pregnancy 2022-Present Communicates with employees regarding their needs for leave and/or modified work schedules. Ensures that employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave. Handles the FMLA leave administration process from the employee’s initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA- qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use. Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and their managers during leave within reason. Advises managers and employees on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits. Oversees the return-to-work process for employees returning from extended FMLA, workers compensation, or other leave(s). Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices. Preserves confidentiality of employee medical documentation and files. Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.

Wellthy Care Coordination, New York, NY 2019 – 2022 Care Coordinator/Case Manager/DEI Council Liaison

Assess medical, emotional, psychological, and social information by interviewing the client to determine the nature of the situation. Set goals with clients by exploring options to establish a course of action. Refer clients to community resources to secure assistance, arrange appointments, and establish rapport with other agencies. Document clients' situations and actions to maintain a record for future usage. Enforce and maintain regulatory compliance in end-to-end operations by following SOPs, participating in quality reviews, and reporting needed changes. Exercise ethical code of conduct by keeping clients' and operations' information confidential. Coordinate multiple tasks to achieve shared organizational goals. Optimize Page 2 3

operations’ quality and staff’s experience by promoting diversity, equity, and inclusion in all organizational domains. Facilitate management by delivering recommendations to develop diversity, equity, and inclusion plans to promote an inclusive culture. Deliver feedback from staff and join leadership in open and constructive dialogue.

● Monitor planned actions by periodic follow-up to report any changes to provide recommendations.

● Introduced a mentoring program for new hires to foster organizational culture, policies, and skills.

● Initiated a sponsorship program for current employees to step-up careers. United HealthCare Services, Inc. - Minnetonka, MN 2016 – 2019 Clinical Care Coordinator

Consulted with patients and family members to discuss health problems. Educated patients about their health condition, medication, and provided specific instructions. Developed a care plan to address personal health care needs. Collaborated with health care providers, caregivers, and specialists to set up patient appointments and treatment plans. Assisted care team with developing and assessing health interventions. Attended ongoing training and courses to keep abreast of new developments in health care.

● Optimized patient’s self-management, and decision-making abilities by delivering robust strategies.

● Promoted access to care, increased preventive care utilization, and reduced emergency room utilization.

● Developed and encouraged adherence to care plans and managed care transitions.

● Managed more than 100 cases simultaneously by demonstrating effective strategies. Madigan Army Medical Center, Tacoma, WA 2014 – 2016 Audiology Technician

Examined patients with ear, hearing, balance, and other related problems. Assessed exam results and diagnosed patients. Determined the best course of treatment by taking the patient's needs and concerns into consideration. Fitted and dispensing hearing aids. Provided counseling to patient and close family members about effective listening and communicating using methods such as lip reading or technology. Evaluated and followed up on the patient’s condition and recorded any developments. Educated patients on ways to prevent hearing loss.

● Psychologically assessed the effect of hearing damage on patients before starting treatment.

● Researched causes and potential treatments for hearing and balance disorders. DoDEA, Schweinfurt, DE 2011– 2014

School Registrar/Secretary

Administered first aid and medication to students under the direction of a health professional to meet immediate health care needs. Communicated with schools, students, staff, and parents for providing information on a variety of enrollment and graduation issues. Compiled student records, such as birth certificates, transfers, and immunization to meet state, federal, and/or district requirements. Evaluated situations for taking appropriate action or directing to appropriate personnel for resolution. Greeted individuals entering the school office, including visitors, parents, students, and vendors for responding to inquiries, directing individuals to appropriate location/personnel. Maintained a variety of records, including student schedules, budget entries, purchase orders, rosters, student cum files, emergency records, daily attendance, and completed reports to provide documentation for audit purposes. Performed record keeping and general clerical functions to support departmental operations.

● Prepared reports and written materials, such as report cards, class rankings, grade checks, failure letters, attendance, and activity reports.

● Disseminated and completed transactions to process documents, forms, mailings, and materials. Additional Experience

Department of SW Secretary, Darnell Army Medical Center, Fort Hood, Texas Medical Billing Secretary, Madigan Army Medical Center, Lewis-McChord, Washington Deputy Sheriff, Pierce County Sheriff's Department, Puyallup, WA Page 3 3

Education

Master of Science in Healthcare Leadership

West Governors University, Salt Lake City, Utah

Bachelor of Science in Psychology

Ashford College, Clinton, Iowa

Associate of Arts in Business

University of Phoenix, Tempe, Arizona

High School Diploma

L.D. Bell High school, Hurst, Texas

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