Paola Santillanes R.M.A,

** ****** ***** ****** ******* 31322 480-***-****

ad07mb@r.postjobfree.com

Seeking a referral coordinator position where I can utilize my experience and skills in a team based environment

EXPERIENCE

August 2017 CURRENT

OHS REFERRAL COORDINATOR// MEDICAL ASSISTANT,FASTMED URGENT CARE

*Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety using an IT database

*Ensure complete and accurate registration, including patient demographic and current insurance and employment information

*Assemble information concerning patient’s clinical background and referral needs

*Per referral guidelines, provide appropriate clinical information to specialist

*Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis

*Review details and expectations about the referral with patients

*Assist patients in problem solving potential issues related to the health care system, financial or social barriers

*System navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. Assume advocate role on the patient’s behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely manner

*Medical assistant duties to include triaging patients, performing in-house lab testing, EKGs, administering meds, assisting in medical procedures performed by providers and performing/ ordering inventory

*Performing federal and non-federal drug screens, breath alcohol testing, and other occupational health and worker's compensation procedures

*Front desk/ registrar duties to include checking in patients, performing insurance eligibility checks, scanning documentation, accepting payments and checking out patients effectively

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May 2016- July 2017

Medical Assistant EMERGICARE Colorado Springs, Colorado

*Rooming patients, collecting vital signs and health history Removed sutures, staples and provide wound care as directed In house Test (Strep, Mono, H Pylori, Glucose, Chem 8, Flu Test BAT/UDS Certified and Occupational Medicine Representative Processing WC Referrals for two clinics

February 2013 -April 2016

Lead Medical Assistant, Integrity Urgent Care -Colorado Springs, Colorado

*Certified Occupational Medicine And Drug Screen Trainer

*processing WC Referrals

*charge entry of all Occupational Medicine services from three clinics

*Order inventory in a cost-effective manner

*Obtain pre-authorizations from insurance companies

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December 2003 October 2012

Medical Assistant Advanced Urgent care Phoenix Arizona

*Processing WC Referrals for five Clinics

*Perform and scan all proper documentation necessary for billing

*obtaining pre authorization with WC Claims

*performed EKG’s administered injections, routine laboratory test and splints EDUCATION

MAY 2002

Registry of Medical Assistant Arizona Institute of Business and Technology -Phoenix AZ SKILLS

• Acknowledged for organization, efficiency,

approachability and innovation

Bilingual: fluent in English and Spanish

• Efficient in Word,Excel, and Epic

• Trained new Employees on EMR System &

Referrals

• Proven ability to work in a high patient

volume

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