**** ******** ***** *****

Mckinney, TX *****

(**5) 333 – 6432

Trevor Twyne ad07m6@r.postjobfree.com

Team-leader with a proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals. I am extremely productive in a high volume, high stress environment. I am seeking a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Skills

• Effective Communication

• Strong Leadership

• Customer Relationship Management • Meeting/Exceeding Metrics

• Project Management

• Training

• Customer/Client Satisfaction • Team-Oriented

• Multitasking

• Effective Presentation/Facilitation Skills • Excellent Soft Skills

• Detail Oriented

• Creating/Managing Project Schedules

• Inside/Outside Sales

• Strong Organizational Skills • Technical Client Support • Microsoft Intune

• Microsoft 365

• Critical Situation Management • Analyzing Reports

• Relationship Building

• Technical Analysis

• Time Management

• Self-Motivated

Experience

February 2023-September 2023

Lennox (Staff Perm)/Client Advisor

• Receiving phone calls from dealers looking for classes or wanting help registering in the learning center as well as helping troubleshoot issues accessing the learning center.

• Working through email and phone calls and chat lines assigned to the different lines throughout the day

• cold calling HVAC companies

• Able to get past gatekeepers and

• Hunter/Nurturer ratio is 50/50

• 40+ calls a day outbound

• 20+ calls a day inbound

• Salesforce

January 2022 – February 2023

Aspire Health/ Account Manager and Technical Service

• Troubleshooting device and documentation in Zendesk and Salesforce

• Held presentations with Executives and Stakeholders on how our product will benefit their environment.

• Data cleanup

• insurance verification

• Verified and reported general patient information in the facilitation billing and collections activities.

• analyzed and resolved benefits and insurance information ensuring reconciliation of data within company-defined deadlines, and in compliance with company policies and procedures. JANUARY 2018- November 2021

Office 365 Fast Track Manager / Experis ManPowerGroup, Las Colinas, TX

• Communicated with various parties: clients, vendors, internal partners, technical support team, etc.

• Resolved complex client issues

• Analyzed, developed and communicated key onboarding process and technology improvements for Office 365 Onboarding and entire deployment cycle

• Led, managed, built and delivered customer and partner business results thru an engineering or professional services team

• Demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering clear outcomes and a call to action

• Supported Intune on MDM Devices

• Used DocuSign

MAY 2017 – DECEMBER 2017

Tier I Technical Support / Advantix, Garland, TX

• Supported AirWatch for iOS device

• Provide answers to clients by identifying problems and solutions in a timely fashion

• Improves client references by writing and maintaining documentation

• Demonstrate leadership skills and take ownership of customer issues

• Commitment, focus, and follow through to ensure problems are resolved

• Comply with company standards

• Exceptional customer service skills

• Used Box

• Supported AWS

OCTOBER 2015 – APRIL 2017

Trainer / Convergys, Richardson, TX

• Facilitate new hire training classes for technical, customer service, and sales accounts

• Assist with analyzing the performance of associates using tools available such as assessments. Playbook observations, etc.

• Instructed training on Microsoft Enterprise products such as Intune and Office 365 Work closely with Training Manager and Operation Managers

• Convey timely information to the Training Manager and Operation Managers

• Participates in development of client training programs by identifying learning issues, recommending instructional language.

• Support the transition of trainees from training to production environment while ensuring competency levels meet business needs

• Maintain current product knowledge for each account by attending meeting with clients

• Ensure effective and consistent communication with managers, peers, and clients on day-to-day bases

• Assist Talent Acquisition with sourcing, onsite interviews, community outreach, and job fairs technical customer support experience

• Handle critical situations

• Microsoft product support

• Used Dell products

FEBRUARY 2013 – SEPTEMBER 2015

Assistant Manager / BAM Solutions, Garland, TX

• Direct sales for Direct TV

• Inside and Outside sales

• Supervised team of 15

• Exceeded weekly sales metrics and goals

• Demonstrated leadership skills as required

NOVEMBER 2009 – DECEMBER 2012

Night Shift Supervisor / TLK Group, Richmond, VA

• Responsible for managing client operation platforms, servers, and storage team within Infrastructure Operations

• Monitored agent’s calls and productivity

• Coached and mentored agents

• Instructed direct sales training

• Created schedules for agents

Education

2003-2006

Liberty University / Liberty University, Lynchburg, VA 1999-2002

High School Diploma / Manchester, Midlothian, VA

REFERENCES AVAILABLE UPON REQUEST

3

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