ad07lw@r.postjobfree.com

Contact No: 969*******

Customer Service

Team Management

Time Management

Interpersonal Skills

Presentation Ability

Business Enhancement

Planning and Organising

A goal oriented retail professional with 5 year of experience in sales and business development in Lifestyle international pvt limited.

Proficient in problem solving skills and ability to organize workflow and consistently produce work of high standard.

Proactive leader with refined business intelligence and commendable people skills.

A top performer who has always met targets set by company.

Logical thinker with the ability to quick grasp intricate issues.

Team builder and natural motivator with perseverance and integrity.

Designation Portfolio : Customer Service Desk & Admin

Organization : Westside

Duration : April 2018 to till Date

Current Designation : Head cashier &H R) Department manager

Customer Service & Loyalty Desk

Responsible for all post sale services (Exchanges, Product Service, and Customer Feedbacks)

Maintain the registers and reports of Exchanges, Serviced Products, and Store Promotions & The Inner Circle program.

Gift voucher maintenance and sale

Ensuring all GAN (Repair) Issues resolve in the time committed

Generate weekly and month wise report of The Inner Circle members contribution into store sale

Ensure loyalty base by managing sufficient enrolments as per agreed targets

Management of overall loyalty program, conversion & contribution into total sales

Regular follow up with marketing & RO for adding more privileges to our The Inner Circle customers by tie-ups with local markets, regional level, Pan India tie ups

Co-ordinate with vendors for service and exchange of defective products

Responsible for Mystery shopper score for Customer Service & Loyalty desk

Retention of The Inner Circle customer through Documentation/resolution/follow-up in 48 hrs favouring the customer complaint

SOP (Audit) score for all activities related to First Citizens & Customer Service Desk

Monthly payment of alteration/Gift wrapping, GAN (Repair product) reconciliation with vendor

Hands on experience in handling the queries raised by irritant customers

Shrinkage and Exchange control

Take feedback from customers and find the areas of improvement

Receptionist & Admin Assistant

• Responsible for all the documentations and all official records.

• Responsible for making daily customer feedback details.

• Responsible for making daily Master Sheet of D.G, Electricity, Water, Courier, Stationary &

H.K Material.

• Keeping Record of Rent, CAM Charges, HVAC & Marketing expenses respectively.

• Keeping record of daily installing details of lights.

• Actively involved in office work and monitored operations for timely delivery of the

Services

Involved in HR work and activities.

• Assisting HR in various events like- completing joining formalities (Documentation,

Employee ID generation, punching, MIS preparation).

Relationship Officer

• Responsible for all the documentations and all official records.

• Responsible for making daily Franchisee calls records and feedback details.

• Keeping Record of Franchisee Royalty and Material details.

• Keeping Record of Franchisee annually trainings program.

• Actively handle day to day Franchisee query on phone.

Graduate from kumoun University (2017)

Diploma in Advance Computer

Good command over M.S. office

Best head Cashier Award in Pantaloons

Interest : listen song hard working

Language : English, Hindi &

Address : . Near ADMS School Almora

Hem joshi

PROFESSIONAL SNAPSHOT

CAREER PATH

ROLE AND RESPONSIBILITIES

ACADEMIC AND TECHNICAL PROFILE

KEY ACHIEVEMENTS

PERSONAL VITAE

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