Glenda Arrington

Administrative Manager

Overland Park, KS

Jamison Professional Services Contract

Jan 2022 - Sep 2022

Administrative Assistant - Property

Department of Commerce - NOAA Facility Maintenance

Provided administrative support for the OCAO PPMD construction team that was responsible for capital and deferred maintenance.

Responsible for assisting integrated leadership teams with meeting documentation, scheduling, travel arrangements, team meetings and training, fleet maintenance. Represented NOAA on the Tenant Board for PPMD.

Served as backup for invoicing processor and various forms that required an approval.

Prepared the statement for public bids for SBA publication.

Reviewed dashboard daily verified the projects events, scope, dates and funds to assist agency leadership.

Scheduled leadership meetings, gathered and distributed information as required to collaborate team processes for presentations each month.

Developed and distributed agenda for meetings.

Maintained employee records.

Initiated communications with new teams and initiatives.

Payroll processing for approval.

MS Office Suite

Sharepoint

Google Business Suite

Smart Sheets

BAS

Alorica - Overland Park, KS

Document Review Specialist — FEMA Case Management

Mar 2021 to Nov 2021

Final review of substantiated and verified documents Support public assistance applicants for Funeral Assistance reimbursement by reviewing documents for funds disbursement by substantiating businesses, expenses, event and individual for program compliance. Manual determination processing applications on cases that were not approved by the system. Identify and refer potential fraud, duplications and ineligibility. Identified as a leader and process subject matter expert. Assisted in training team members with on the job training.

Moved case to Final review of substantiated and verified documents. Using system data, internet, documents submitted and outbound calls as needed to verify or not verify the application prior to disbursement of up to $36K per case.

Proficient use of MS 360 and FEMA proprietary systems daily.

Resolve minor technical challenges or use a work around daily.

Review, all documents for accuracy, completeness and program compliance.

Complete or initiate required tasks identified during review.

Outbound calls to applicants, businesses and medical personnel to complete the case as required.

Answer incoming calls on the Assistance Line, identify verification, providing information and clarifying expectations on pending cases.

Answer incoming calls and register applicants for assistance, populating system fields with data in the system or received from the caller.

AOK Freight - Kansas City, KS

Dec 2020 to Feb 2021

Process Auditor -

Review order entry and related processes for accuracy and completeness.

Results: Identified opportunities for best customer experiences for internal and external customers. Resolved the big problems

Provide data to CEO

Recommend process improvement

Billing Specialist backup

Pull orders, create billing elements for billing temp,are based on logged data.

B2B Collection calls backup

Communication using telephone, USPS and email as deemed appropriate.

Maintain Excel Spreadsheet for CEO Dashboard

Stivers Staffing Staffing Contract

Johnson County Wastewater Management Operations

Jan 2020 - Feb 2020

Administrative Assistant - Accounts Payable

Cash Management - Safe;

Cash Payments; receive, receipt and post

ACH Payments - Initiate and Modify System Information, correspondence;

CRM search and updates;

Document Check Payments;

Daily Reconciliation of Cash;

Correspondence - Answer Web Contact Us messages from customers

MS Office

Proprietary Systems

Randstad Temp Service

Sep 2019 to Dec 2019

Executive Assistant/Office Manager - Regional VP- Commercial Sales

Administrative support for Leadership Team;

Coordinate conference rooms for Sales Leaderships meetings locally and out of State;

Manage Calendars;

Coordinate catered events;

Purchase refreshments and food for employee/customer events;

Process accounts payables and receivable checks;

Produce expense reports;

Confirm travel arrangements;

Provide various reports to Leadership as requested;

Create presentations;

Greet and assist custom and vendors;

Coordinate repairs and maintenance of office machinery with vendors;

Create relationships with vendors who provide services to the building;

Onboard new employees;

Maintain various lists;

Escalated customer concerns;

Responded to Board member requests;

Correspondence;

Maintained confidentiality;

MS Office Products

SharePoint

Proprietary applications

Stivers Staffing Contract

Mar 2019 to Sep 2019

Executive Assistant and Program Analyst

Provided support to executive;

Local Travel;

Coordinated instructors schedules;

Correspondence;

Local Travel;

Answered phones;

Correspondence;

Scheduling;

Provided creative solutions for exceptional situations;

Worked effectively with diverse economic population;

Team and individual responsibilities;

Point of Escalation;

MS Office, multiple databases and smart office equipment to provide administrative support

Administrative Assignments -

September 2017 to February 2019 in temporary positions

Database Management;

System Administration;

Accounting Transactions;

Payroll Processing;

Documentation;

Resolution;

Escalation;

User Support

A T & T

Administrative Specialist

• Executive Assistant to Local President

• Responsible for all case timelines

• Responsible for timely communication from government agencies, attorneys, managers, members, community

• Conduct meetings and follow through to assure that we comply with decisions per affiliates and member decisions

• Representative at all events in the community and the company

• Attend conferences, trainings

• Conduct training

• Engage in finding win-win solutions

• Sworn witness in hearings and affidavits.

• Interfaced with designated internal and external company representative regarding adjustments. Training Coordinator Delivered trained personnel based on paths established by upper management in a timely manner

• Scheduled class sessions, identified students, confirmed sessions, instructors, ordered supplies, prepared classroom, reset passwords, updated training records, maintained evaluations and data, rescheduled as required

• Supported registration, evaluation, maintained classroom ID and Passwords, manned a hotline for all applications providing desktop assistance on Microsoft Word, Excel, PowerPoint and Windows

• Assisted in technical editing by performing the exercises for the instructors as courses were developed. 1998-2004 Administrative support supporting VP and Directors

• Maintained calendars, answered telephones, distributed mail, paychecks, HR Generalists supporting a variable workforce, created RFQ, screened resumes; maintained employee files, entered payroll, approved vendor payments, financial accounting code specialist, intra-company billing, ordered supplies, planned events, set up for meetings, cooperated with others for a well-functioning, administrative team

• Interacted directly with VP office as well as instructors and students

• Accounts Payables - Received, reviewed, entered, coded, approved, adjusted, offset, disputed, accrued, invoices for access in the telecommunications industry totally greater than $1m monthly by the payment due date

• Provided training to new peers

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