Mohammad Bassam Al Zayed

*** ** ****** ***** **** 24

San Jose, CA 95123

415-***-****

Email: ad07kx@r.postjobfree.com

Objective

Extend my consulting expertise in the area of CMMS/EAM and ERP to help organizations with their system specifications, Gap Analysis, Data/System integrity, implementation and users’ support for better utilization and to achieving envisaged ROI

Professional Skills

B.S. degree in Computer Science with Business Administration focus. Ohio University

Over 20 years of experience with EAM – Enterprise Asset Management / CMMS - Computerized Maintenance Management Systems, Maintenance and reliability dealing with different disciplines and software applications from product marketing to post implementation support

Business Process development and enhancement for efficiency and better performance

Managed several projects and system implementations with close attention to details and project plan schedule to meeting deadline and go live date

Developed training Materials and trained large number of employees in different segments of CMMS/EAM applications

Strong interaction with clients, building trust in product/vendor & agents, self-confident and excellent communication skills

Supervised and supported Sales Force performance in eight countries

Assisted VAR’s sales force in building their pipeline with focus on realistic accounts and managing others on priority basis. Defining clients’ main requirement and demonstrating viable solutions through Solution Selling methodology

Developed Value Proposition and differentiating factors amongst competitors

Developing presentations and Technical product demonstrations with proof of concept for technical due diligences

Led workshops and defined the gap analysis between existing system and offered solution

Leadership, Seminar presentation, Interpersonal, Problem-solving, Negotiation skills, Knowledge and experience

Hands-on management expertise in Marketing, Pre-Sales, Sales, Project Management and Post Sales technical support

Software installation, configuration, implementation, test scenario and post implementation support

Strong knowledge of e-Procurement and Mobile applications

Quota Achiever and President Club Award winner

Professional Background

Field Nation https://www.fieldnation.com/ San Jose, CA Consultant/Field Engineer - Self Employed January 2108 to present Joined Field Nation - an on-line company connects businesses with field engineers to perform work mainly in the Information Technology. I have applied my wide range of skillsets and engaged in projects that of interest to me where I can contribute my knowledge and services at the same rate learning other aspects from networking, systems configurations and troubleshooting. Some of subject areas I got involved in providing my services:

Audio-Visual

Desktop/Laptop

Networking

Server

CCTV / Alarm

Systems

Hardware/Soft

ware

Point of Sale

(POS)

Telecom / VOIP

Currently I am involved in Windows-10 deployment project at Santa Clara County covering all departments and divisions (Police, Fire, Health, Parks, libraries, Facility, Fleet, etc.) which requires replacement of large number of personal computers, laptops and deployment of special devices in police vehicles.

ADNOC Gas Processing https://adnoc.ae/adnoc-gas-processing Abu Dhabi, UAE Formerly Abu Dhabi Gas Industries Ltd (GASCO) http://www.gasco.ae/ Maintenance Management and Systems Section Head July 2003 to November 2017

Program Manager/Custodian of Maximo system 7.5 supporting over 4,800 active users at six sites and HQ.

Managed the section with full control of Maximo system integrity despite the heavy requirement and demand of changes along with interfaces with several systems such as Oracle Financial, Oracle Human Capability, Meridium APM and other bespoke systems

Automated the PM – Preventive Maintenance work order generation with pre-data validation

Supervised 22 engineers and coordinators in pleasant, professional and friendly environment

Established an ongoing data cleanup program to reap the benefit of the system through KPI analysis and reporting and for better decision making

Interaction with all stakeholders and end users with numerous meetings on regular basis to ensure adherence with new changes, system/data integrity and to listen for suggestion, complaints and new requirement

Managed the company requirement and development of new applications in Maximo

Configured and customized Maximo to meet business requirement in conjunction with the IT division and local vendor

Direct involvement and participation in systems design, implementation, building workflow processes, configuration, testing documentation, and user support

Performed extensive functional testing to all system changes and new developed applications which includes all relevant interfaced systems and before moving to production

Ensured proper training to all support team on regular basis and as needed for all system changes and new developed applications, whom in turn cascade the same to end users

Implemented Permit to work module and ensured all safety compliances are incorporated

Developed procedures and Terms of References to ensure compliance by all sites users

Developed several programs to enhance and leverage system utilization such as: I-Learning – Similar to universities programs for users to sign up for training courses E-Learning – On-line training using Captivate tools to illustrate specific subjects with audio Training Manuals – Developed for major modules relevant to GASCO business User certification – Users must pass Maximo tests prior to their access to the system

Managed budget wisely and ensured expenditure are in-line with proposed commitment on quarterly basis

Established reward program to encourage my support team on quarterly basis

Fully involved in the Gap Analysis workshops and major upgrade projects from ver. 4.1 to 6.2 and from 6.2 to 7.5 and applying pending requirement and business process enhancement

Developed two Refresher Training Manuals based on GASCO’s configured MAXIMO System for advanced users to boost system utilization in the area of Asset and Work Management

Provided Hands on Training to more than 1,600 users with different levels and disciplines

Developed the Maintenance Management Business Process with a design that can be easily mapped into the upcoming MXES Active Workflow

Maximo at GASCO was distinguished amongst other sister companies with a reputation as the best in terms of implementation and support (statement by the local vendor – eSolution) MRO Software Inc. formerly PSDI http://www.mro.com/ Bedford, MA USA Sr. Sales Engineer June 1998 to June 2003

(MRO was acquired by IBM in 2006)

Represented MRO Software Inc. in the Middle East with the following responsibilities:

Support VARs to create strong foundation base in the Middle East to market, sell, implement and support MAXIMO product

Support VARs to build dynamic teams in the region

Develop strategic plan to gain large market share and to expand the footprint of the product

Provide full sales support in all verticals (Oil & Gas, Facility, Fleet and ITSM) I have demonstrated my keen ability to expand the footprint of our coverage (mainly in Oil & Gas) from the UAE and Saudi Arabia to six neighboring countries. Provided pre-sales technical support to our prospective clients in the region; developed technical presentations and system configurations; established client relations and involved in sale cycles to close deals. Accomplishments in this position:

1. Worked closely with MRO Software VARs in the M.E. and assisted in building their team with guidance to focus solely on MAXIMO

2. Conveyed MRO vision in terms of selling solutions rather than selling applications, business approach and opportunity assessment

3. Provided full technical support as a Pre-Sales until such time VARs became confident and expert in their role

4. Urged agents to participate in MRO’s events and training in Europe and USA, which helped them to leverage knowledge, expertise and confidence

5. Organized local training for solution selling and value propositions by flying SMEs from Europe and USA demonstrating solid commitment of support to the agents in the region 6. Assisted sales staff building self confidence in MAXIMO, market and goals to be achieved 7. Stood side by side with new sales staff to ease up their task and to move them quickly into the market for hunting new opportunities

8. Played major role with competitive intelligent to defeat competitors 9. Accompanied prospective clients to site references in and out the Middle East 10. Provided instant business, technical, material and back up support to the sales field for relative business scenarios within short span of time

11. Gained the highest market share of all competitive products with large client base exceeded 40,000 MAXIMO users

12. Achieved quota for 1998, 1999, 2000 and 2002 Won President Club award for 2000 and 2002 Complimate Technical Staffing Sunnyvale, CA USA

Technical Staffing District Manager January 1994 to May 1998

Responsible for the Bay Area coverage managing our clients need and outsourcing top notch Software Developers and Application Engineers for our high end clients

Specialized in the technical recruitment of computer professionals in the area of client server and system development for contract and permanent requisitions in the Bay Area

Spotted those of specific expertise to offer them better positions, income and benefit leverages

Negotiate with both candidates and clients to bring them to a compromised level of acceptance

Ran comprehensive reference checks with previous employers keeping information confidential

Achieved new history records in terms of number of placements and revenue in the IT department.

Abu Dhabi Marine Operating Co. Abu Dhabi, UAE

Offshore Planning Engineer February 1991 to Dec 1993

Rolled out the implementation of “AMIS” ADMA Maintenance and Inspection System at three offshore locations

Brought the system life in each location and trained maintenance staff on their pertinent part of the system

Generated Mechanical, Electrical and Instrument work orders with lists of tools and spare parts required for each discipline, then distributed over to the concerned Engineering department

Adjusted maintenance procedures frequencies for Preventive Maintenance

Trained over 50 employees on each offshore platform/location

Provided overall direction for system utilization and technical support

Generated work orders for shutdown with related spares, tools and man-power required in advance for scheduling and planning

Generated analytical reports to assist the head of maintenance to take the appropriate decision with respect to all work activities i.e. Backlog report, Work in Progress, Mean Time to Response, Mean Time to Repair and Mean Time between Failure

Contact this candidate