Torrey Eugene McDaniel 702-***-**** / ad07kt@r.postjobfree.com

https://www.linkedin.com/in/torrey-mcdaniel-864554a1

Objective

To provide business value while obtaining a long-term position that will allow me to continue to learn and grow in a challenging environment.

Summary

Results-oriented with proven telecommunications skills and the ability to lead cross-functional teams (CFT) to accomplish goals and objectives on time and under budget. Builds relationships by building trust, credibility, and personal communication. Drives projects from concept to launch, collaborating with customers and all relevant stakeholders across all levels of an organization. Open to relocation.

Highlights

Successful completion of multiple million-dollar projects as a part of the leadership team.

Experienced telecommunications professional with a proven ability to provide clear and logical solutions to complex issues.

Highly motivated and dedicated with a passion for lifelong learning and a commitment to achieving success.

Experience with large industrial Data Centers and construction management.

Demonstrated expertise in identifying and resolving service impacting issues, coupled with a strong commitment to customer service.

Experience

The Cosmopolitan of Las Vegas / Wood Telemnagement, Las Vegas, NV, April 2017- Current

Onsite consultant

In 2019, I took on the responsibility as the sole onsite Avaya support for the Cosmopolitan of Las Vegas, a multi-billion-dollar casino and premier hotel with 3,043 rooms, 6 call centers, and over 8,000 phones. My daily responsibilities included being on call 24/7, managing and prioritizing incoming work, and performing adds, moves, and changes within an Avaya cloud-based system. I also supported multiple call centers with CMS, call routing, and day-to-day changes, while simultaneously overseeing projects and upgrades, providing customer education, and attending meetings with internal and external project and program managers and C-level executives.

Level 3 Communications (now Lumen), Las Vegas, NV, February 2015- November 2016

Operations Technician

With a team of three people, we maintained the Las Vegas system. This including colocation services, installation of network interface devices, nodes, optical and copper circuits, rack & stack, cross connects, break fix, troubleshooting and circuit testing. Installing rack mount power systems and OSP nodes. Primary work locations were at secure facilities, such as Switch Super NAP, Level 3’s data centers and points of presence. Supported all products that were offered by Level 3. I was fortunate to have the opportunity to grow my knowledge of electrical systems and optical transportation.

Velociti CTSK Incorporated, Las Vegas, NV, February 2014-January 2015

Technical Lead

During the 2014 Wi-Fi expansion project, I provided direct supervision to over 20 installers for Caesars Entertainment’s pilot and premier properties. I planned mock-up rooms and developed best practices for a successful deployment of over 9,000 access points at Planet Hollywood and Caesars Palace. I held sole responsibility for all IDF build-outs and fiber optic runs within these properties.

Velociti CTSK Incorporated, Kansas City, MO May 2012-June 2014

Construction supervisor

Managed a team and traveled to 35 states to install RFID gas card systems for the Loves and TA gas card roll-out. This included fiber optic and CAT6e cabling, Nema enclosures, Cisco switches and NextGen servers. My team of 14 was the only one awarded a bonus for our near-perfect completion ratio and exceptional quality of work.

Cox Communications, Las Vegas, NV April 2004-May 2012

Commercial Business Service HI Capp Technician II

Started as an entry-level Residential Technician 1 at Cox Communications and advanced to a lead commercial repair technician on an eight-man team in Las Vegas. Received multiple awards for customer service excellence and supervised vendor installations. Gained a solid foundation in communications and extensive training in RF transmission, coax, and fiber optic troubleshooting.

Skills

Knowledgeable in analog and digital NEC and AT&T transmission standards, ISDN, T1, and DS3 connections. Experienced with keystone jacks such as RJ11 and RJ45, CAT7 cabling and connections, termination of 66 and 110, and patch panels. Skilled in working with RG6 and RG11 coaxial cable, 500 and 750 solid jacketed cable, maintenance of mini head ends, basic plant maintenance, vertical and horizontal MDF techniques used in legacy PBX telecom rooms.

Skilled in using telephone and fiber optic equipment such as telecom tone and probe test sets, Sidekick test sets, OTDR, EXFO, JDSU meters, and Fluke optical line certifiers. Experienced with light sources, optical scopes, visual fault locators, optical power meters. Previously held certifications for bucket trucks, ladders, knuckle booms, and scissor lifts.

Proficient in using software such as Microsoft Office applications, Remedy, Jira, Icoms, Oracle, HotSOS, Service now, Air Magnet and Jira. Experience with using Avaya applications including ASA, CMS, Aura messaging, and Avaya Contact recorder.

Familiar with building and fire codes for large-scale commercial structures, as well as associated safety standards and equipment. Possess an in-depth understanding of multiple construction trades and best practices. Work locations have ranged from large casino environments and heavy industrial and manufacturing facilities to small businesses and residential locations.

Conclusion

I am available to relocate.

References are available upon request.

Currently studying for my PMP.

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