Customer Service Information Technology
Resume:
MICHELLE LESTER
Port Wentworth, GA 31407
***********@*****.***
EDUCATION:
Global Information Technology July 2022 - Present
United States Navy March 2005 - April 2010
Dental Assistant/Corpsman
Virginia College January 2012 - April 2013
Associates in Medical Assisting
Savannah Vascular January 2013 - April 2013
EXPERIENCE:
Envera Health February 2023- Current
Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
Schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Report complex clinical issues to the appropriate supervisor/client partner.
Document call activity, outcomes, and other notes as needed in the client system.
Work collaboratively with colleagues to meet the goals and objectives of the department.
Assist callers and navigate them to the appropriate resources.
JC Lewis Healthcare November 2016 – August 2022
Multiple positions: dental front desk, patient check in, check out, finance
Understands copays, deductibles, and authorizations
Schedule for over twelve providers, two dentists, and a hygienist
Verifies all patient paperwork has been completed and enters it accurately
Follows all policies and procedures to the highest standards
Provides excellent customer service
Memorial Health/AppleCare April 2016 – November 2016
Balances daily deposit and sends nightly email
Balances and logs cash drawer twice daily
Collects co-pays, deductibles, co-insurance, and past due balances
Verifies all patient paperwork has been completed and enters it accurately
Follows all policies and procedures to the highest standards
Savannah Allergy Associates April 2013 - February 2016
Pre cert CT scans and x-rays
Schedule Appointments
Incoming and Outgoing referrals
Take and document patient vitals
Update EHR/Provides excellent customer service
Dental Assistant March 2005 - April 2010
Record patient history (SOAP notes)
X-ray and processing film
Take and document patient vitals
Sterilize and disinfect equipment
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