Instructional Designer at Cisco

Shambhavi Upadhyaya

Pittsburgh, PA 608-***-**** **************@*****.*** linkedin.com/in/shambhaviupadhyaya Instructional Designer

Passionate instructional designer with record of success designing engaging, accessible content for various audiences. Exceptional communicator and collaborator able to transform complicated data into action-oriented roadmaps for customers, cross-functional teams, and executive leadership. Lifelong learner leveraging diverse background in mathematics, visual arts, and information systems to produce unique and efficient solutions to complex problems. Natural leader and educator committed to sharing knowledge and developing high-performing teams. Areas of expertise include: Instructional Design UX Research Web Design Learning & Development Design Thinking Technical Training Curriculum Development Project Management Consultation Data Analysis Data Visualization Customer Experience Professional Experience

Cisco Systems Instructional Designer Mar 2023 – Present

Owned and overhauled Skilljar LMS of 200+ lessons, creating multimedia courses on Cisco’s SaaS security products for 75+ partners globally. Improved user engagement, session activity, and completion rates within 3 months of go-live.

Researched, developed, and implemented 7 video lessons under the ADDIE model, ensuring rapid content turnaround.

Increased course engagement by 15% in 3 months, and drove L&D roadmap using customer insights and pilot outcomes.

Enhanced UI, accessibility, and SEO in partnership with 10+ experts across UX, product, and engineering teams. Cisco Systems AppDynamics Technical Consultant Jan 2022 – Mar 2023

Delivered front-line technical expertise on deploying AppDynamics to 500+ enterprises, resulting in high renewal rate.

Created and implemented novel solutions across 10+ servers, runtimes, and Cloud platforms.

Drove rapid product value realization by facilitating daily 1:1 sessions and weekly 90-minute workshops for customers.

Wrote and published project outcomes/improvements in 10+ customer success runbooks as project deliverables. Merck Project Manager Aug 2021 – Dec 2021

Managed 5-person team in analyzing algorithmic fairness in Merck’s new AI model for healthcare providers.

Developed report to champion investment in AI fairness and enable equitable resource allocation across customer base.

Assessed 50+ data sources for human bias, predictive and statistical parity, balanced error rate, and model calibration.

Led weekly project meetings with Merck’s data scientists, AI engineers, and UX designers. Family Services of SWANI, Inc. Marketing Officer Aug 2019 – Jul 2020

Expanded online visibility of 7 programs by 25%+ each by developing and implementing strategic marketing roadmap.

Built agency’s website utilizing advanced SEO standards, Google Analytics, and client database.

Launched 10+ Facebook ad campaigns monthly and wrote monthly e-newsletters for clients.

Designed theme logo for agency’s annual fall luncheons in 2019, 2020, and 2021. Education & Credentials

Carnegie Mellon University Master of Information Systems Management Dec 2021 Beloit College Bachelor of Arts (BA) in Mathematics and Studio Art (double major) May 2019 Center for Evidence-Based Management (CEBMa) Certification Dec 2021 Amazon Advertising Foundations Certification Jul 2021 Shambhavi Upadhyaya

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Relevant Projects

AppDynamics + ServiceNow Integration Enablement Sep 2022 Created and delivered 2-hour educational workshop on complex ServiceNow and AppDynamics integration for federal organization in Texas. Strengthened customer confidence and empowered successful go-ahead with system integration. Published integration directions, still in use globally by systems engineers, consultants, and customer success managers. The Healing of Horror Sep 2021 – Oct 2021

Defined success of horror films by analyzing 15+ datasets related to fear psychology and horror movie rankings on IMDb and Rotten Tomatoes. Performed UX research, including 3 interviews, and poll of 165 Instagram users with 95% completion rate. Gained 1K+ readers on published Wix project iterated over 2 wireframes and 2 mood boards. Marvel Magic Application Mar 2021 – Apr 2021

Designed Android app to fetch interesting data on 10K+ characters from Marvel API on web service deployed to Heroku. Developed web-based dashboard connected to MongoDB Atlas, enabling real-time user analytics and activity logging. Mathematics Book Editing: Cambridge Publication Aug 2019 – Dec 2019 Edited manuscripts for Dr. Ranjan Roy’s mathematics books, Series and Products in the Development of Mathematics, Volumes I & II. Added expository comments, corrected symbol errors, typeface and logic, and proofread historical accounts. Technical Expertise

Adobe Creative Cloud: After Effects, InDesign, Illustrator Microsoft Office: Excel, Word, PowerPoint, SharePoint Video Design: WellSaid Labs, Camtasia

LMS/CMS: Skilljar, Moodle, Wix, Wistia

Project Management: Airtable, Jira, Trello, Microsoft Project, Miro, Smartsheet Data Visualization: Tableau, Flourish

Programming Languages: Java, Python, HTML, JavaScript, SQL Cloud/Enterprise Tech: Google Analytics, Cisco AppDynamics, Cisco Umbrella, Salesforce Marketing Cloud, Amazon DSP, Zendesk, Confluence, Guru

Language Skills

English (fluent) Hindi (fluent) Nepali (fluent) French (proficient) Additional Roles

Creator & Owner, shampoodleshams.com

YouTube Artist, @SmellsLikeTwinSpirit

Certified Drummer, Rockschool Grade 6

Co-author & Illustrator, Chhutti (book)

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