Kenyia Dean

Energetic, Efficient, Reliable well-organized and service-oriented team player focused on keeping customers happy and surpassing goals and accomplishments.

Work Experience

Ncr

I.T. Specialist / SBO Representative Oct’21 - April’23

•Assisting Restaurants with Technical issues

•Helping with Back Office issues, such as logins, reports, data entry, timekeeping etc ..

Zoning Info

Research Analyst Jan ‘20- March’20

•Finding all requested information for clients in order to close folders on Businesses and Buildings.

Loves Travel Stop

Mech Support Nov’ 18 - Jan’ 20

•Dispatch Mechanical Work Loads

•Assist with Shop Connect/Fleetnet

•Data Entry, Communicating with shops/drivers to make sure the work is completed and paperwork is ready for payment.

Dunn Rite Tile and Paint Dec ‘15 to Present

Receptionist/Administrative Assistant

•Answering phones/Data Entry

•Taking Bids on jobs

•Taking payments

•Keeping accounts and files in order

•Ordering parts, making sure the workers have the things needed for job

•Working hand and hand with customer on process of job

Sprint . Oct ‘17 - Nov’18

CSR/Team Lead/CMT

•Take payments

•Assist customers with any cellular or billing issues

•Technical Support

•Help assist supervisor with escalation calls

•Assist a team of 8-10 reps

Progrexion- Feb ‘17 - Nov ‘17

Credit Consultant

•Call-Receive and assist customers with the removal of any negative’s items on credit report .. Data Entry

•Also assist supervisor with the teams

C.H. Robinson - July ‘16 - Feb ‘17

After Hour carrier

•Issue money to drivers

•Help with any issues and or complaints

•Data entry

Dell - Jan ‘15 to - Jan’16

CSR/Data Entry

•Helping customers with plans for insurance

•Data Entry

Darr Equipment - Aug ‘14 - Jan ‘15

Receptionist/Secretary

•Answer phones

•Take payments

•Help pull parts

•Set up meetings

•Call Customers for appointments

Core Transit - April ‘11 - Aug ‘14

Driver

•Drive Veterans to and from any location

•Needed in and out of state routes

DIRECTV Home Service - April ‘07 -March ‘11

Customer Service Representative

• Assisting customers with purchasing cable

•Scheduling in home appointments for customer as well as technicians

•Assisting new employees with training including the policies

Williams-Sonoma, Inc. - May ‘04 - March ‘14

CSR/Data Entry (off and on- seasonal)

•Assisting customers with purchasing home items

•Scheduling in home appts for items to be delivered and or picked up

•Inquiries status of customers items and finding info about specific items

Education

C.N.A

Vatterott College

Associates in Criminal Justice

Skills

•Computer Literate

•Microsoft Suite

•Windows,-95, 98, 00 XP, 7, Vista and Internet

•Disciplined worker

•Work effectively and independently

•Strong work ethic

•10 Key

•Organizational and interpersonal skills

•People Oriented, assertive & resourceful team player

•Supportive of coworkers as well as a Leader

•Great customer service skills, listening & pro

•Data Entry

•Typing

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