Elizabeth Calvo

ad07ig@r.postjobfree.com

305-***-****

Energetic Administrator Assistant with many years of experience of strong customer service in the Residential Management Industry.

• Proper phone etiquette * Customer Service Oriented * Sales Experience

• Articulate and well-spoken * Dedicated Team Player * Fluent in Spanish

• Organized and professional * Work well under pressure * Tops and Quick Books

• Strong problem solver * Flexible, Dependable and reliable * Microsoft Office Expertise Authorized to work in the US for any employer

Work Experience

Customer Service Associate

VISA INTERNATIONAL - Miami, FL

March 2018 to Present

Answer phone calls from card holders with credit cards accounts throughout different Credit Unions and Banks in the USA to resolve their concerns, inquiries and internet throubleshooting to sign into the different websites. Provide customer service answering processing loads and unloads into prepaid cards.

Administrator Assistant

Americana Village Condominiums - Miami, FL

January 2008 to July 2016

Assist property manager in the day to day office duties. Answer busy phones. Provide customer service satisfaction to all owners, renters and applicants. Assist Investors with the process of purchases and sales of their properties and supporting the prospective buyers. Scheduled appointments and maintained calendar for the Property Manager. Assist Manager with the procedures of foreclosures and collections issues sent to collection attorney and banks procedures. Process new applications for residency, background Checks, approvals and denials, process move in orientations. Inform Manager of daily occurring activities and ongoing events during his absence, assisting Residents to comply with bylaws and rules and regulations, as well as assisting maintenance department with work order needs. Assist Manager with the process of evictions, board meetings, notices, elections, activities and compliance of bylaws. Handle Maintenance issues, call contractors, vendors, process accounts payable and receivables. In charge of resolving daily Gate incidents and Key cards system, provide access to residents, employees, visitors and Contractors. Assist in arranging social activities for resident's events. Process Pay Roll for more than 12 employees. Front Desk Customer Service Rep

Florida Fire Safety - Miami, FL

March 2007 to January 2008

Greet all walk in clients. Answer many busy phone lines assisting new customers with their needs to reply with the requirements and procedures to obtain the fire equipment required by law. Filing, organizing and assist owner in the daily processing of new invoices as they were serviced. Correspondence and Mail out daily invoices. Support the collections department in the effort of collecting past due accounts over 90 days. Brought in a 70% positive response of past due accounts to current status. Assist with the ordering of supplies and equipment. Cruise Specialist Travel Consultant

M.K. Tours Cruises - Coral Gables, FL

August 2006 to March 2007

Provided excellent sales techniques to the new cruise department, trained new agents, increased sales in the cruise department by 75% attracting new clients from around the nation and promoting new techniques of sales, top seller for the cruise desk selling all major cruise lines like Carnival, Royal Caribbean, NCL, Holland of America and many others. Targeting of local clientele to book with MK Tours. Built up an outstanding direct clientele from providing excellent customer service and sales support for the cruise department and with The famous all-inclusive package deals to Punta Cana and The Mexican Riviera. Selling and promoting complete vacation packages to Las Vegas, Los Angeles, Colorado and Disney World, Fl. Provide assistance with additional travel needs, documentation and special needs.

Cruise Consultant Sales Rep

Carnival Cruise Lines - Miami, FL

February 1999 to May 2006

Started as a cruise agent working at a call center providing service averaging more than 200 daily calls from Travel agents all around the country providing customer service and sales support for their customers. Chosen to be part of the Direct CCL Customer Desk attracted to book directly with CCL due to a better experience y in the area of customer's service and sales. Selected as one of the Top Cruise Vacation Specialist Desk sellers providing excellent customer service directly to the public around the world selling cruise vacation packages, Including Air Travel arrangements, Hotels, Car rentals, Shore Tours and special needs as well as family group vacation promotions. Built up own outstanding direct clientele from excellent customer service. Assisting in planning customers with their personal celebration events. Recommend and help customers select the cruise vacation package based on their preference selections, needs, and budget, attracting them to come back to CCL. Assist in making necessary changes to packages to resolve customers' requests. Promoting family and friends deals offering discounts and promotions to ensure best customer satisfaction. Inform customers about sales and promotions in a friendly and engaging manner for future plans. Assisting with Pier issues and Airport incidents. Part of the emergency team in case of special events or tragedies due to unexpected circumstances while traveling.

Property Manager

CNC MANAGEMENT - Miami, FL

July 1996 to June 1997

Inauguration of a 7 story brand new building consisting of 120 Units subsidized by HUD and managed operations as a one person office Manager. Provide customer service to all inquiries and residential needs. In charge of all office operations, maintenance, work orders, collections, qualifications, and all tenants matters. Renting to all new qualified tenants to have and maintain 100% occupancy. Collect monthly rents and deposits accordingly. In charge of daily Bank deposits, notices, evictions, inspections, maintenance supervision. Maintain waiting list for future applicants. Comply with HUD procedures and requests to maintain subsidy.

Resident Property Manager for HUD

Cutler Meadows and Cutler Glen Apartments - Miami, FL October 1983 to July 1996

Provide excellent customer service in the receptionist area and answer busy phone lines, greet visitors, contractors, inspectors and provide information of HUD qualifications requirements to reside at the property. Started as a secretary stepping up to Assistant Manager and then became the property manager by improving all efforts and working up opportunities earned with workshops training, knowledge and experience obtained to act as a Property Manager in 1987. Responded promptly to emergency plan during Hurricane Andrew in 1992 devastation and housing needs, and medical needs for the incapacitated residents. Assisted and acted promptly with insurance claims, restorations of entire devastated buildings and reconstruction process. Deal with contractors and maintenance issues. Maintained an effective administration under an annual budget and committed to improve accuracy and efficiency. Organized nt filing system to increase efficiency of accounts payables and receivables. Maintained and organized master Resident Index, Rent Rolls, and information files in master database. Created weekly and monthly reports and presentations required by HUD. In charge of annual budgets, monthly HAP Vouchers processing, annual Tenants Re-certifications renewal processing. In charge of processing the annual recertification and renewal of annual leases under HUD qualifications. Respond to emergency situations like Fire Alarms, Floods, Residents incidents with medical needs assistance and arrange social services when required by specific tenants. Facilitated working relationships with co-tenants and building management. Arrange monthly social events for senior citizens to enjoy happy activities.

Education

CAM License and Property Manager Certificate in residential management Gold Coast of Florida - Miami, FL

2014 to 2016

Skills

• Bilingual, Microsoft office, Tops, QuickBooks, HuD Knowledge,, Organized, Well spoken, Energetic. (10+ years)

Certifications and Licenses

CAM license

September 2018

Driver's License