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Customer Service Shift Lead

Location:
Washington, DC
Salary:
$20/hr
Posted:
November 16, 2023

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Resume:

Ryheem Williams

Washington, DC *****

ad07i3@r.postjobfree.com

+1-240-***-****

**** ***** ******* ****** ** Washington DC, 20012 (M) 240-***-**** ad07i3@r.postjobfree.com Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

USPS Mail Carrier

United States Postal Service - Washington, DC

May 2018 to Present

Responsibilities were to ensure that all mail is delivered on time and correctly. Operate scanner and scan packages and mail. Operate large vehicles and trucks. Operate Jack Trucks. Deliver mail in all weather. Engage with customers repeatedly. Ask for signatures, and utilize excellent customer service skills.

Shift Lead Manager

Walgreens - Washington, DC

April 2018 to January 2019

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.Problem Solving, Active Listening, Speaking, and Critical Thinking were all skills that were being used. Responsibilities were also to ensure that there was a safe and easy environment to work in. Other responsibilities included supervising up between 8-15 team members at once. Ensure everything was stocked to the max during the overnight period. Make sure all breaks were taken. Help keep a clean work environment. Price and order products in store. Lock and open the store during the specified times. Scan in deliveries and returns. Handles loss prevention. As for my accomplishments I became a shift lead manager in just under 3 months. Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases.

Kitchen Manager

Chipotle Mexican Grill - Washington, DC

April 2015 to January 2018

My responsibilities were to ensure that there was a safe and clean kitchen to work in. Make sure all food was stored safe and correctly.

Do daily inspections on the freezer and places where food products were stored. Complete food orders and money exchange orders.

Assist the auditor during the food audits.

Temp all foods and make sure the were stored in a safe place. Supervise between 5-11 team members at once.

Handle Tundra order and make sure the store had all supplies that was needed. Associates Trainer

Panera Bread - Washington, DC

April 2017 to December 2017

My responsibilities were to assist and train all new employees on the expo line. I had to master all sandwiches, salads, soups, smoothies, and hot drinks in order to do so. I had to make sure all orders were ready and prepared to go to its desired table. I have to make sure that everyone was keeping a clean and safe work environment. I made sure that all food was stored in it’s correct place and maintained its specified temperature. Host/ Busser/ Food Runner

Gordon Biersch Brewery Restaurant - Washington, DC August 2014 to January 2015

Job Descriptions included Making sure there was a clean and safe work environment. Quickly clear any tables of utensils, dishes, and any food residue, and make sure that it was reset and ready for the next guest to sit.

I also had to expedite the food and expeditiously walk the food to the guests table and make sure the guest had everything that they needed.

The Hosts responsibilities included taking and transferring all phone calls. Taking reservations for guest.

Greeting the guest and walking them to there desired table. Also taking food to the hotel.

Education

Coolidge Senior High School - Washington, DC

June 2012

Skills

• Microsoft Communications Fluent in English & Spanish Customer and Personal Service Time Management

Judgment and Decision Making Mathematics

Instructing

Persuasion

• Kitchen Management Experience

• Busser

• Kitchen Experience

• Shift Management

• Host/Hostess

• Supervising Experience

• Management

• Cooking

• Food Preparation

• Typing

• Driving

• Van driver

• Truck driving

• Project management

• installation

• Time management

• Customer service

• Warehouse experience

• Forklift

• Front desk

• Warehouse distribution

• Sales

• Knife skills

• Communication skills

• English

• Conflict management

• Guest services

• Leadership

• Computer skills

Certifications and Licenses

Driver's License

D.O.T certified

August 2023 to August 2025

Assessments

Work motivation — Proficient

July 2022

Level of motivation and discipline applied toward work Full results: Proficient

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Security guard skills — Proficient

January 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Delivery driver — Proficient

February 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Verbal communication — Proficient

January 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Mechanical knowledge — Proficient

June 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Food safety — Proficient

April 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Customer focus & orientation — Proficient

April 2023

Responding to customer situations with sensitivity Full results: Proficient

Security guard skills — Proficient

January 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Food service: Customer situations — Proficient

June 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Reliability — Proficient

January 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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