Shamira Barnes-Hamilton

Savannah, GA *****

ad07hr@r.postjobfree.com

912-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Associate

Walmart Distribution Center - Savannah, GA

March 2022 to Present

Load and unload, customer service, stock, label, set up display ( in store) Customer Service Representative

Harts Services - Tacoma, WA

April 2021 to July 2021

As a csr I answer phones and Set appointments

Warehouse Worker

Allegiance Staffing - Sumner, WA

February 2018 to February 2021

Loading and unloading trailers, label and scan boxes. Bud Tender

Cookies - Tacoma, WA

October 2020 to January 2021

As a bud tender I make sure that the front of house is stocked, cleaned and sanitized for the public. I also work the front reception area checking IDs and also placing customers in the queue so they can have the best experience with their own personal bud tender while making sure we do our best to meet their needs. Sell cannabis in a dispensary for recreational and or medical use. Assistant General Manager

MOD Pizza - Federal Way, WA

July 2019 to October 2019

• Admin Work

• Weekly Manager Meetings

• Overseeing captain's shifts

• Safe Audits

• Customer service/ Interactions

Shift Manager

Sonic Drive Ins - Renton, WA

March 2018 to August 2018

• Monitored all registers including the master safe

• Trained new crew so they properly know the sonic way

• Developed reputation for high quality and accuracy

• Responsible for customer complaints assuring customer satisfactory

• Held shift meetings to inform crew of their proper work stations and duties for that shift Shift Manager

Taco Bell - Seattle, WA

May 2017 to September 2017

• Inspected crew making sure all uniforms are standard and clean

• Regularly supplied on the job training to ensure quality and knowledge of promotions

• Enforced safety rules to maintain cleanliness of the restaurant and employees

• Kept track of all food temps ready, prepped and stored to prevent food born illness

• Maintained a positive and understanding attitude especially when under pressure Customer Service Representative

Xerox - Federal Way, WA

March 2015 to June 2015

• Managing In-Outbound calls to ensure customers' needs were met

• Kept transfer calls low letting customers know I'm willing and capable

• Deescalate calls so the proper information is being received effectively

• Relayed customer account information accurately

• Maintained positive customer rapport for every call Education

Certificate in Road Map to Success

Seattle, WA

June 2019 to June 2019

Diploma in Equivalency

Clover Park Technical College - Lakewood, WA

August 2011 to August 2011

High school diploma or GED

Skills

• Proficient in Microsoft suite

• Dependable and motivated

• Ability to work with individuals of diverse backgrounds

• Nine years customer service/ customer relations

• Proven ability to problem solve

• Strong attention to detail, well organized and ability to multitask

• Call Center

• Customer Service

• Customer Support

• CSR

• Restaurant Experience

• Restaurant Management

• Shift Management

• Management

• Kitchen Management Experience

• Microsoft Excel

• Computer literacy

• Computer operation

• Retail sales

• Shipping & Receiving

• Food Preparation

• Serving Experience

• Microsoft Word

• Order Picking

• Food Safety

• Phone etiquette

• POS

• Load & unload

• Food production

• Stocking

• Warehouse experience

• Cashiering

• Payroll

• Filing

• Serving

• Food service

• Warehouse Distribution Experience

• Cleaning Experience

• Packaging

• Inventory Control

• Administrative Experience

• Materials Handling

• Guest Services

• 3PL (4 years)

Certifications and Licenses

Forklift Certification

Assessments

Attention to Detail — Highly Proficient

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Focus & Orientation — Expert

May 2019

Responding to customer situations with sensitivity. Full results: Expert

Customer focus & orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Data entry: Accuracy — Expert

February 2021

Entering data quickly and accurately

Full results: Expert

Customer service — Highly Proficient

February 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Delivery driver — Expert

January 2022

Interpreting instructions or signs and solving problems Full results: Expert

Warehouse associate — Highly Proficient

February 2022

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Customer service — Highly Proficient

February 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Warehouse shift leader — Proficient

February 2022

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate