Christa Cianciolo

Wildwood, FL

352-***-****

ad07hn@r.postjobfree.com

Skills

•Strong organizational and management skills

•Proficient in all microsoft programs, SAP, E-Commerce, Zoom,Teams,Salesforce and other various programs.

•Industry related telephone skills

•Time management and multitasking

•Active listening skills

•Seasoned in conflict resolution

•Sharp and creative analytical person

•Courteous demeanor

•Energetic work attitude

•Telephone inquire specialist

•Customer Service

•Data Entry/ order Entry

•Adaptive collaborator

•Credit and returns

•Logistics proficient

•Maintains great relationships with clients and retention.

•Efficient job skills to retain clients.

•Extensive experience with mutiple INFOLINE email accounts.

Tax Support

12/5/2022- 5/20/2023

Trinet San Francisco remote through ViVA

Perform tax notice research as needed for resolution of payroll tax issues.

Answer general tax questions for clients.

Review tax agency portals to ensure payments have posted and follow-up with agencies to check the status of filings/payments processing.

Mediate between the tax operations team and customer support.

Process payroll corrections and any associated amendments.

Complete additional tax service tasks or projects as needed.

Proficient in Salesforce program.

Correction and confirming time sensitive tax payments due to Liens.

Handling secure and confidental information through secure channels.

Collection on Tax Levys

Payroll Specialist

09/2022-11/2022

Paychex remote through Lancesoft

Process payroll for companies Etc.

Handling wire transfer in a time sensitive manner.

Handling W2 and other employee related taxes.

One on one with customers in regards to debits, credits etc.

Proficient in People skill

Collections on payroll accounts.

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Quality Claims Q &A Specialist

06/2022 -9/2022

Highmark Healthcare remote through Talent

•Temporary assignments

•Responsible for Statement of Accounts, Claims, etc.

•Medicaid billing.

•Doctors authorizations, pharmacies authorizations.

•Billing issue regarding clients.

•Assisting clients with locating doctors in local areas and out of state.

•Extensive medical terminology.

Payroll Tax/Compliance Specialist

09/2021 - 05/2022

Trinet Brandenton. FL remote through Robert Half

•Responsible for notices for IRS, Unemployment, Statement of Accounts, Missing Returns, etc

•Salesforce proficient

•Informing clients in regards to Tax Levy and Leins

•Medicate between the client and the tax entity for time senstive issues.

Account Manager and Customer Service Representative

05/2007 - 05/2021

USA Scientific, Inc., Ocala, FL

•Entered hundreds of orders daily from customers in government agencies and universities nationwide; also included specialty medical centers, hospitals, etc.

•Standing orders for over 180 accounts with weekly and monthly time frames.

•Phone calls involved placing orders for customers to problem solving with continued follow ups through email and verbal commication promptly and professionally.

•Mentored Customer Service department fellow co-workers and involved in many aspects of training for new hires.

•Assisted many sales representatives and managers throughout the US.

•Assisted sales representatives with managing their accounts, their customers, and problem solving.

•Built and strengthened long-lasting client relationships based on accurate price quotes and customer terms.

•Worked under strict deadlines while always supplying compelling customer service.

•Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Handled Debits, credit and logistics issues for clients.

•Custom orders for specific made to order medical machines for labs.

•Collections on customer accounts needed before processing current orders.

Payroll Clerk

09/2003 - 10/2006

Crum Resources, Clearwater, FL

•Responsibilities included processing payroll in a time restraint setting.

•Calculated payroll burdens for over 500 companies weekly.

•Initiated direct deposits and prepared manual checks for thousands of employees.

•Maintained payroll information by calculating, collecting, and entering data.

•Wire transfers and payroll sweeps weekly.

•Collections on customer accounts in order to process current payrolls.

•High School Diploma - Bay View High School, Milwaukee, WI

•Graduated 1987

WORK HISTORY

WORK HISTORY

(Continued)

EDUCATION

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