Serena Merlini

HR Manager/Project Manager Savannah, GA 31419 ad07hl@r.postjobfree.com +1-912-***-****

While in the United States, my work history has been in Transportation and Logistics, Safety, Human Resources, elderly care, child care including children with special needs, development, Managing, payroll, recruiting and scheduling, accounting, hiring and termination processes.

I worked for private contractors and care centers, offices, military installations, catering facilities and restaurants.

The majority of the gaps in my work history represent times I accepted contracts working with private families or otherwise on retainer for ongoing services.

My strongest skill sets are within administration and management. I am versatile, i adapt easily; I'm a quick learner and I strive for excellence in whatever I do.

In addition to my day job, I assist my colleague with his company's social media and marketing operations and I model.

I would love to utilize my bilingual talents as I'm fluent in Italian and english.

I am hardworking, punctual, respectful, and polite.

Im very resourceful. I take pride in customer service and quality work, I maintain a positive attitude even in the toughest situations, I'm a team player and I believe in leading by example.

I have a great work ethic, I believe in going the extra mile and I work well under stress.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Broker/Recruiter/Safety Administrative

Cordele Intermodal Services - Savannah, GA

April 2022 to Present

As a driver recruiter I seek prospective drivers, follow leads, screen applicants, I handle all the necessary employment paperwork and I ensure compliance with federal trucking regulations. Extensive experience in cold calling and research, screen candidates and interview them to ensure they meet DOT and company standards. Assisted the Safety Director in developing and executing health and safety plans in the workplace according to legal guidelines, One of my best skill sets is that I'm very detail oriented and I excel in customer service. Excellent organizational and motivational skills, outstanding observation abilities, Producing reports and developing relevant policies and transportation relationships. Negotiate and bargain transportation prices, ability to appraise and use IT packages and electronic communication methods, i possess tact, diplomacy and calmness, especially dealing with tired drivers and disgruntled customers. I have an analytic mind, good numeracy skills, I monitor progress and track roadblocks. I lead by example and my extensive experience as human resources manager and project manager allows me to be attentive and ready to address any issue that may arise.

Department Lead/Warehouse Associate

DIRTT - Pooler, GA

August 2021 to February 2022

As a warehouse department lead I oversee picking, storage, receiving, dispatching, security, maintenance, sanitation and administrative functions. Other responsibilities i had consisted in ensuring effective and safe use of warehouse equipment, safety of staff, assisting with deliveries where required, maintaining documentation and keeping accurate records of warehouse activities

Manager

Culver's - Pooler, GA

May 2021 to August 2021

I was responsible for overseeing the daily operations of the restaurant. Hiring and training staff members, ensuring staff complies with company policy, addressing concerns of customers, and solving problems. Organizing schedules, recording payroll data, interviewing and recruiting new employees, interacting with guest to get feedback on product quality and service levels, maintaining safety and food quality standards, ensuring all end of day cash outs are correctly completed

Admin Specialist

Orkin Pest Control - Bluffton, SC 2019 to 2020

HR Manager/Project Manager

Ruvilla-solutions

February 2018 to November 2019

+ HUMAN RESOURCES MANAGER, and PROJECT MANAGER: Feb. 2018 – Present Ruvilla-Solutions, Building 740, Wake Boulevard, Parris Island, SC 29905

Duties, Accomplishments and Related Skills:

Develop programs to enhance employee relations and offer employee support to each staff member. Ensure that the new hire orientation process properly introduces new employees to the corporate culture. Deliver compensation and benefit comparison reports to the executive team each month and make recommendations to improve the company’s current offerings. Come up with new ways to measure employee morale and determine methods for improving overall employee satisfaction. Act as liaison between the company and outside legal and professional resources to ensure that all employment policies follow current laws and regulations. Demonstrated ability to improve employee morale. Comprehensive understanding of local, state and federal employment laws. Exceptional interpersonal communication and relationship-building skills. Have a Strong understanding of HRSmart software preferred. Accounting, Payroll, Responsible for Recruitments, Responsible for Employee Development, Responsible for Benefits, Designing Schedules, Monitoring Staff, Tracking Progress, Interviews and Hiring Process, Terminations.

SKILL SETS

Human Resources and Project Manager

•Communication Skills

•Administrative Expert

•HRM Knowledge and Expertise

•Advising

•Coaching

•Recruitment and Selection

•Proactivity

•Analytically Driven and Oriented

•HR Reporting Skills

•Teamwork

•Intercultural Sensitivity and Language Skills

•Scheduling

•Termination

•Training and Developmental Skills

•Strategic Thinking and Planning Skills

Operations Manager

Club Stewart

2017 to 2019

Child Development Assistant

U.S. Army

2012 to 2017

Assistant Manager

Retail

2009 to 2012

General Manager

Italian Restaurant 2006 to 2009

Education

Associate

High school diploma or GED

Skills

•INVOICES (10+ years)

•PAYROLL (3 years)

•CASH MANAGEMENT (1 year)

•INVENTORY (10+ years)

•Timekeeping

•Logistics

•Operation

•CUSTOMER SERVICE (10+ years)

•Hiring (4 years)

•Human Resources

•Employee Relations

•Recruiting

•Compensation

•HR

•recruitment

•ADP

•benefits

•Benefits Administration

•Italian

•Human Resources Management

•Workers' Compensation

•Employee Orientation

•Performance Management

•Office Management

•Conflict Management

•Management

•Talent Acquisition

•Program Development

•Interviewing

•HR Sourcing

•Strategic Planning

•Merchandising

•Microsoft Office

•Change Management

•Pricing

•Personal Assistant Experience

•Event Planning

•Workday

•Operations Management

•Program Management

•Negotiation

•Analysis skills

•Communication skills

•Sales

Languages

•English - Expert

•Italian - Expert

Certifications and Licenses

CNA

Assessments

Customer Service — Proficient

April 2020

Identifying and resolving common customer issues Full results: Proficient

Medical Receptionist Skills — Highly Proficient

May 2020

Managing physician schedules and maintaining accurate patient records

Full results: Highly Proficient

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers Full results: Proficient

Customer Focus & Orientation — Expert

April 2020

Responding to customer situations with sensitivity

Full results: Expert

Restaurant Manager — Proficient

January 2020

Managing restaurant staff and meeting customer expectations

Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient May 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Scheduling — Proficient

May 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Full results: Proficient

Attention to Detail — Proficient

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient May 2020

Using Microsoft Office Mail and Calendar tools to manage workload.

Full results: Proficient

HR: Compensation and Benefits — Highly Proficient

November 2019

Knowledge of compensation and benefits programs. Full results: Highly Proficient

Work Motivation — Highly Proficient

May 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

May 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Administrative Support Professional Fit — Expert

September 2020

Measures the traits that are important for successful administrative support professionals Full results: Expert

Following Directions — Highly Proficient

September 2020

Following multi-step instructions

Full results: Highly Proficient

Administrative support professional fit — Expert

September 2020

Measures the traits that are important for successful administrative support professionals Full results: Expert

Work style: Conscientiousness — Expert

October 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Expert

Front desk agent (hotel) — Highly Proficient

May 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Management & leadership skills: Impact & influence — Highly Proficient

August 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Customer service — Proficient

April 2020

Identifying and resolving common customer issues Full results: Proficient

Administrative assistant/receptionist — Proficient

June 2021

Using basic scheduling and organizational skills in an office setting

Full results: Proficient

Customer focus & orientation — Proficient December 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

August 2020

Influencing and negotiating with customers Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient

June 2021

Using basic scheduling and organizational skills in an office setting

Full results: Proficient

Administrative support professional fit — Expert

September 2020

Measures the traits that are important for successful administrative support professionals Full results: Expert

Recruiting — Proficient

December 2022

Managing the candidate sourcing and selection process

Full results: Proficient

Customer service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Proficient

April 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

April 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work style: Professionalism — Highly Proficient

April 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Highly Proficient

Warehouse shift leader — Highly Proficient

December 2022

Supervising warehouse staff and maintaining safety and security standards

Full results: Highly Proficient

Basic computer skills — Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Sales fit — Expert

December 2022

Measures the traits that are important for success in sales positions

Full results: Expert

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Verbal communication — Highly Proficient

December 2022

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

HR: Compensation & benefits — Proficient December 2022

Knowledge of compensation and benefits programs Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Customer focus & orientation — Proficient December 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Child Care and Development

•Planning, preparation of nutritious meals for children

•Adhering to particular dietary rules and restrictions

•Bathing and dressing children

•Cleanliness and hygiene of children, spaces and items

•Maintaining laundry and ironing children's clothes

•Supervising children's activities

•Overseeing children's homework and responsibilities

•Transportation of children to and from locations, as directed by parents, in addition to booking travelarrangements

•Accompanying children in parks and activity clubs

•Organizing and supervising play groups, activities and gatherings

•Performing special, relevant jobs and errands as directed by parents

•Maintaining family accounts and paying bills

•Managing contractors and tradespersons

•Overseeing other domestic staff

Management and Administration

•Customer service

•Accounting, payroll, finances and invoices

•Safe and cash management, processing payments

•Sales management and relevant duties

•Facility and staff supervision, management

•Inventory receiving and management

•Departments and staff coordination

•Scheduling

•Adhering to standard operating procedures, and ensuring staff adheres to sops

•Quality Control

•Records and accounts keeping

•Literate with many commonly used computer applications within the workplace

•Bilingual, fluent in English and Italian

Contact this candidate