Customer Service General Manager

ADRIAN LA CRUZ

*** ********* ****, ******, ** ***40, 484-***-****; *.******@****.***

Experienced Restaurant Manager

Highly skilled Restaurant Manager with experience in both casual and fine dining establishments. Extensive background in Front of the House (FOH) and Back of the House (BOH) operations. Strong customer service skills and ability to hire, train and supervise productive restaurant teams. Bilingual: English/Spanish.

Exceptional Customer Service Skills ~ Team Leadership Abilities ~ Self-Motivated ~ Excellent Time Management Skills ~ Ability to Control Expenses ~ Event Planning, Marketing and Promotional Skills ~ Certified Food Safety Handler ~ Computer Skills: Microsoft Office (Word, Excel), Aloha,Micros, Positouch, Toast, Resy, Open Table

EXPERIENCE

QUALITY EATS UES AND WV, New York, NY

2017-Present

EXECUTIVE General Manager

Manage FOH for high volume on a casual Steak house restaurant with over 70 employees and weekly sales over

$120,000. Manage payroll, P&L numbers, ordering, scheduling, training, hiring and more on a weekly basis. Work with corporate director on wine programs and cocktail program.

LUGO CUCINA ITALIANA, New York, NY 2015-2017

General Manager

Manage all FOH and BOH operations for high volume casual Italian restaurant with a staff of 40 and weekly sales of $125,000. Oversee customer service, staff hiring/training/supervision, and promotion/marketing. Schedule employees to accommodate peak and non-peak periods and prepare payroll. Significantly reduced employee costs by $100,000 and lowered inventory from 35% to 21% to increase profitability.

BLT BAR AND GRILL, New York, NY 2010-2015

Assistant General Manager (2015-2016)

Developed and maintained exceptional customer service standards by directing staff in daily work assignments and continually monitoring quality of service and food. Ensured restaurant was in compliance with food safety and health department codes. Assisted servers during peak hours and as required. Conducted daily pre-shift and weekly departmental meetings to ensure operational efficiency. Prepared and submitted payroll, directed inventory and purchasing. Hired, trained and disciplined restaurant staff. Collaborated with Executive Chef to review and approve all food and beverage selections.

Floor Manager (2014-2015)

Exhibited exceptional customer service skills by greeting guests and ensuring that all requests were fulfilled. Resolved guest complaints professionally and efficiently. Monitored quality of service and food. Assisted staff during peak hours and as required. Handled all comps and voids according to restaurant protocols. Prepared sales reports administered petty cash, tallied receipts, prepared deposits, and processed employee payroll.

Head Waiter (2010-2014)

Developed and maintained exceptional customer service standards. Successfully handled and served all VIP’s and group dining reservations. Organized and managed private events. Assisted in scheduling staff for exclusive private events. Closed all sales reports at the end of events and submitted them to event planner. Efficiently resolved problems/concerns to customer satisfaction. Performed other functions such as bartending, bar-backing, hosting, and running food and drinks.

FLORAL TERRACE, Floral Park, NY 2011-2012

Maitre’D

Maintained all sales leads, prepared schedule, and payroll, directed inventory for catering hall, managed staff of 30 employees, planned and executed events. Coordinated floor plans and revised staff set-up. Monitored food quality and service to ensure high quality standards.

SAND CASTLE, Long Island, NY 2002-2010

Maitre’D

Exhibited thorough knowledge of food, beverages, supervisory duties, service techniques and guest interaction. Oversaw all banquet buffet ensuring proper food handling and menu replenishment. Planned and executed events of

300-500 guests. Handled payroll an ordered inventory. Performed site tours for potential clients. Initiated sales and successfully booked event contracts.

EDUCATION

Associate of Applied Science: Business Administration 2011

Queensborough Community College, Bayside, NY

Certificate of Food Protection, New York, NY 2014

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