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Customer Service Vice President

Location:
Staten Island, NY, 10301
Posted:
November 16, 2023

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Resume:

February **** to March ****

!. --

Edward B. Wood

Email: ad07el@r.postjobfree.com

** *** ****** ****** ******, NY 10306

Home 718-***-**** - Cell 646-***-****

Licensed Customhouse Broker with over 30 years’ experience that seeks to continue and enhance his

career within the international business industry. Initiative-taking individual committed to the

satisfaction of customer service needs while adhering to today's customs compliance issues. Developed,

managed, and collaborated with teams to produce high quality, timely results. Excellent analytical person with

good written and oral communication skills.

Experience

Edward B. Wood, Customhouse Broker, Staten Island, NY

Owner and Proprietor, Licensed Customs Broker

Established Business to provide Customs and Consulting Services to the International Trade Industry

Prepared and filed necessary paperwork to conduct business in the City of N.Y.

Established necessary bank accounts for the collection of fees, payments of liabilities, and pay CBP estimated duties via ACH

Collaborated with several Freight Forwarders as in house Customs Broker to provide clearance services and participate in any import transportation projects as needed.

Worked closely with importer’s transportation managers and all other parties to provide accurate and timely clearance services on a 24 hours per day basis.

Spadaro International Services, Jamaica, NY February 1986 to August 2008

Vice President

Responsible for the daily management of import and customhouse brokerage operations.

Opened and organized a satellite office at JFK Airport in 1988.

Responsible for the determination of proper HTS classification for diverse types of merchandise.

Implemented guidelines for the review of documentation for CFR Title 19 compliancy.

Consult with CBP and importers to resolve issues including but not limited to country of origin marking,

trademark violations, valuation and classification.

Researched importers into the feasibility of participation in various trade programs for their merchandise.

Established and implemented C- TPAT security guidelines and successfully filed for CBP approval.

Consulted and advised importers and other trade partners in matters relevant to C-TPAT guidelines

Established procedures for the validation of importer’s/exporter's Power of Attorney as well as EIN or

social security numbers pursuant to CBP guidelines.

Implemented CHB and Export software in addition to establishing ABI certification as well as AES

certification through CBP Automated Broker Interface.

Responsible for training of all personnel on implemented software.

Developed and implemented an RLF program.

Implemented All entry processing in the local port.

Established ACE account and worked with various ACE reports.

Responsible for the development and implementation of corporate website in addition to the activation of a

track and trace program for clients.

Worked with accounting department to establish an organized duty statement program for both daily

statement and periodic monthly statement.

Initiated and monitored procedures for the adherence of other government agency guidelines such as FDA,

EDWARD B. WOOD

PAGE 2

Developed guidelines to troubleshoot various AMS problems in addition to resolving AQI and V ACTS

holds at the terminals.

Implemented and collaborated with staff on procedures to assure clients consignments were picked up and

delivered timely.

Racine Berkow Associates, Inc. Greenpoint, NY December 1999 to July 2008

Vice President and qualifying officer for Corporate Customhouse Broker License

Responsible for the daily management of the classification and entry of Fine Arts and Antiques.

Prepared application for issuance of Corporate Customhouse Broker License

Implemented procedures for the proper classification of diverse types of artworks for major museums and

other educational institutions.

Supervised the handling of high value artwork at airline terminals.

Collaborated with carriers to assure proper handling and delivery of high value artwork to destination

Questaweb, Inc. Westfield, NJ December 2002 to January 2020

Software Training and Customs Compliance Consultant

Responsible for the training of client's employees on Customhouse Brokerage and Export Software.

Taught training classes at corporate headquarters as well as in client's place of business.

Assisted software troubleshooting over the telephone or internet with clients.

Advised software developers on various customs compliance issues.

Education

Bernard M. Baruch College, CUNY, B.B.A., International Marketing

Certifications

License for Customhouse Broker issued May 1987, Serial No. 10400

Skills

Proficient in Microsoft Word and Excel, training in ACE

Language

Working knowledge of conversational and written Spanish



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