Tiffany Smith, NRCMA

**** ****** * **** ******* Apt 1112

Dallas, Tx 75237

972-***-****

ad07eh@r.postjobfree.com

OBJECTIVE To secure a position as a quality assurance specialist ensures that the final product observes the company's quality standards.

EDUCATION

4/2014-12/2014 Concorde Career College Dallas, TX

Medical Assistant Program

April 2014 to December 2014

2008-2009 Remington College - Dallas Campus

Pharmacy Technician Diploma

Honors: Dean's List, Perfect Attendance

AWARDS President's List, Academic Dean's List, Perfect Attendance Award, Helping Hand Award

CERTIFICATIONS

NRCMA-Nationally Registered and Certified Medical Assistant

CPR Certified

Duties and Responsibilities:

Demonstrates a proficiency and understanding of all job duties in Specimen Processing department

Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed

Assists all SPT’s in proper test selection and problem resolution

Answers and clarifies employee questions (including laboratory personnel) regarding processing

Provides appropriate feedback to supervisor(s) when problems arise.

Completes appropriate shift paperwork, setting up for production, and ensuring that their staff has cleaned up at the end of the shift

Monitors supply inventory, ordering supplies as needed

Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required

Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)

Perform all other job duties as assigned

Prioritizing work assignments

Monitoring production and activity of all SPT’s in order to meet departmental deadlines

Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment

Ensures effective employee utilization through workforce planning to include staffing weekends and holidays

Makes suggestions and recommendations to enhance workflow

Helps manage department overtime

Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

WORK EXPERIENCE

2015-Current Quest Diagnostics

Group Lead Specimen Processing

Assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all SP Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits.

2014-2015 Pioneer Healthcare Clinic (240-Hour Externship to Hire)

Certified Medical Assistant

Front office procedures, scheduling, insurance verification, charting, inventory control, billing and coding, vital signs and measurements, EKG's, phlebotomy, specimen collection, urinalysis, eye exams, and provided direct assistance to the physician

2008-2013 Target

Merchandising Brand Team Member

Set up sales planners, prepped store for opening, promoted store specials and promotions, assisted customers with clothing selections and restocked items as needed.

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