Customer Service Fort Worth
Resume:
RANDY HUNSUCKLE
SKILLS
• Safety Procedures
• Profit Margins
• Learning Strategies
• Fuel Supply
• Customer Needs Assessments
• Navigation
• Customer service
• Problem solving
• Long periods of time driving
Qualified Driver with significant training in commercial delivery of goods and services. . Highly safety-oriented with a commitment to proactive problem solving. Known for reliable, dedicated work ethic and collaborative nature. WORK HISTORY
July 2022 - Current
DOOR DASH Self, Fort Worth, TX
December 2019 - January 2023
QA Associate/Damage Control Team Leader Walmart
Distribution Center 7775, Fort Worth, TX
January 2013 - January 2018
Premises Technician AT&T, Fort Worth, TX
Delivered goods and products to customer on time and in excellent condition.
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Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
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Coordinated efficient routes to avoid delays and optimize schedules.
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Handled administrative requirements, maintained records and submitted operational reports.
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Oversaw teams planning, implementing and realigning field and base operational strategies.
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Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
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Managed all aspects of administrative and personnel needs of ground supply operations.
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Educated customers on how to use Various
telecommunication services.
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Installed and repaired various infrastructures and equipment.
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• Safely operated various hand tools.
• Maintained company vehicle and company equipment. CONTACT
Fort Worth, TX 76116
**************@*****.***
January 2009 - January 2011
Quality Control Inspector FTS Communications, Fort Worth, TX
Installed and configured new devices and system
components.
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Responded to service requests during and after business hours.
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Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
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Worked closely with network administrators and server engineers to deliver quality service.
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Coordinated installation of new users and relocations of existing users.
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Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
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Set up networks and computers for business and residential customers.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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• Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.
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• Read and deciphered graphs and blueprints.
• Performed visual inspections on sight .
Communicated with production team members about
quality issues.
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Monitored performance and generated reports detailing quality of work by employees.
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Created and deployed best practices to improve efficiency and reduce defects.
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Monitored production processes to gain understanding of problematic steps and rectify issues.
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Streamlined QA processes by working closely with
development teams and staying abreast of changing
product demands.
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Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
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• Evaluated items to assign grades and marked quality level. Generated and submitted detailed reports to regulatory agencies and company leadership to help drive
enhancements.
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Located and investigated production concerns and helped management implement corrective actions.
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• Daily safety inspections of employees and there vehicle EDUCATION
January 2013
Cisco Equivalent Telecommunications
At&T University, Dallas, Tx
June 1984
High School Diploma
Tomball High, Tomball, TX
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