Efrain Berdecia

Gaston, South Carolina, United States

ad07cq@r.postjobfree.com 803-***-****

linkedin.com/in/efrain-berdecia-9b5023202

Summary

I am seeking a position to utilize my skills and abilities in an organization that offers professional growth while being resourceful, innovative, and flexible in the field of IT Desktop Support and Networking. I have 20 years of experience in providing solutions, implementation, network designing, the configuration of Cisco routers and switches, network switching and routing, and troubleshooting of complex networking systems. Also installing, configuring, and maintaining wireless network equipment, network management and security including 802.11 b/g/n/ac standards and industry best practices for implementing high-density WIFI solutions. I am also seeking a Desktop Support position where I can use my extensive experience in this field.

Experience

Information Technology Field Technician

Hemmersbach

Columbia, SC

Jun 2023 - Present (3 months)

Information Services as a Service Carry out maintenance, troubleshooting, and repair work on Servers, computers, notebooks, printers, and plotters. Work with small tools for the repair of laptops / desktops / printers and servers. Also, provide technical support to clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure. Handle service support requests & incidents. Hands & Eyes Support on server calls. Mitigate security risks, such as installing security patches, running anti-virus or other utilities.

Desktop Support Engineer

Husqvarna Group

Orangeburg, SC

Dec 2022 - Aug 2023 (9 months)

Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software and provide on-the-spot training to users. Understands operating systems imaging concepts using SCCM. Make recommendations on the selection of hardware and software products to address business requirements. Able to assist in the support and maintenance of the overall infrastructure. Mitigate security risks, such as installing security patches, running anti-virus or other utilities.

Network Engineer

Freelance

Lexington, SC

Jan 2021 - Jan 2021 (1 month)

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Network Engineer

SCANA Corporation

Cayce, SC

Aug 1998 - Jan 2013 (14 years 6 months)

•Responsible for installation and maintenance of large network infrastructure consisting of routed, switched, Wireless networks and implementation and maintenance of Cisco telephony environment

(VOIP)Knowledgeable of these LAN topologies: switched Gigabit Ethernet, Ten Gigabit Ethernet and

Wireless used in company's network

•Performed configuration of IP network, including subnet configuration

•Responsible for maintaining all DHCP, DNS, and WINS records

•Responsible for SNMP protocol standards and configuration using Network Management Softwaretools like CiscoWorks2000, NetKiwi.

Education

Ponce Technical Institute

Associate's degree, Instrumentation Technology/Technician Aug 1978 - May 1979

Language

Bilingual : Spanish-Native

Skills

Proficient Windows and Mac troubleshooting and support • ServiceNow Administration • Office 365 installation and configuration • Tools supported are CA Spectrum, CA UIM, Spectro server, event integration., event integration. • • Remote access technologies including VPN, RDS, and Citrix • Windows Server TCP/IP, DHCP, DNS VMware & Hyber-V • Computer Networking · Technology Evaluation · Remote Desktop · Domain Name System (DNS) • At least 5 years supporting network environments Cisco, Aruba, VMware. Expert knowledge on workstation, laptop, servers, and Networking equipment.