Tori Johnson

Associate I

Norcross, GA

ad07cg@r.postjobfree.com

470-***-****

To obtain a long-term position will a global company that offers stability, prosperity, and advancement. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Manager

Jiffy Lube Team Lucor - Snellville, GA

June 2018 to September 2018

1. Recruit, interview, and hire

2. Maintain and control COGs

3. Train, coach, and develop new and seniored employees 4. Maintain labor Budget

5. Ordering

6. Scheduling

Email Customer Support

EZ Prints - Duluth, GA

November 2016 to January 2017

Responsible for responding to all email's pertaining to customer accounts, troubleshooting, and billing. Seasonal position

Customer Service Associate

Jiffy Lube - Alpharetta, GA

March 2015 to September 2015

Responsibilities

greet customer and escort them the lobby area. After recording vehicle information I discuss oil recommendations and assist customer with service selections. Accomplishments

#1 seller of specialty oil in the district within first 60 days of service received customer service award for holding 100% customer satisfaction for five consecutive weeks. Skills Used

computer skills

changed oil, filters, tires, and bulbs

sold specialty oil

Custmer Supprt

AT&T - Norcross, GA

January 2012 to November 2014

Responsibilities

telephone customer support for cellular user

Skills Used

computer skills, software applications, interpersonal skills, team lead Associate I

Spherion Staffing - Norcross, GA

August 2009 to March 2011

Process loan and audit file request for all employees

* Ship and order files via UPS and Iron Mountain

* Research and locate loan files using Citrix technology (i.e. SmeadLink, GPS, IRess) and Iron Mountain Web Portal

* Prep files for imaging

* Perform file reconciliation of duplicate files and merge accordingly

* Operate four line switchboard using PBX technology Technical Support

Sage Software - Lawrenceville, GA

November 2006 to November 2007

Specialist

* Supported end-users of the ACT! and Peachtree Accounting Software

* Troubleshoot SQL Server 2000/2005 and Pervasive Databases

* Uninstalled/Reinstalled software, NET Framework, SQL Databases and its components, to obtain resolution

* Walked customers through installing software for use in P2P, Terminal Server, and Web environments

* Supported pocket pc's and palm devices

* Solid understanding of Windows desktop applications and proficient in working with windows Registry, GotoAssist, Scopus, and using various troubleshooting tools such as telnet, ping, windows clean-up, and services.msc

Director of Benefits and Senior Benefits Analyst

Arby's Restaurant Group, Inc

October 2005 to February 2006

Assisted with enrolling employees in benefits program to satisfy State Court Rulings for Child Support Services

* Processed and tracked personal and medical leaves of absence, short and long term disability, and/or FMLA leaves using HP and Excel technology

* Input one-time deductions for company provided benefits using HP and Ultralink technology Support Specialist

Arby's Restaurant Group, Inc - Atlanta, GA

June 2005 to February 2006

Claims Manager and Senior Claims Analyst

Arby's Restaurant Group, Inc

June 2005 to October 2005

Created wage statements to determine average weekly wages for lost time WC claims

* Reported "First Report of Injury" to WC carrier for medical only, lost time, and auto claims

* Set-up WC billing accounts for drug screening and treatment facilities

* Reported vendor related claims to the supplier for handling

* Investigated and negotiated the resolution of subrogated claims Education

Bachelor of Business Administration in Accounting

Herzing University - Buckhead, GA

September 2011 to January 2012

Medical

World Outreach Medical Institute - Stone Mountain, GA October 2002 to December 2002

Skills

• Microsoft Office (10+ years)

• SQL (5 years)

• 10-Key (10+ years)

• Customer Service (10+ years)

• Salesforce (4 years)

• Key Holder

• Retail Management

Certifications and Licenses

Pharmacy Technician

March 2013 to March 2014

Assessments

Customer Focus & Orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ ffbf7a93aac37db6bc92335e3117e696eed53dc074545cb7

Retail Customer Service — Familiar

April 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: https://share.indeedassessments.com/ share_to_profile/49b6253cba29e7fa044a7e14e11efba6eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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