Customer Service Sales Representative

Brianna A. Bates

***** *********

Detroit, MI ***27

ad07cc@r.postjobfree.com Phone:313-***-****

Objective:

Seeking a position in a dynamic environment that will allow me to demonstrate and increase my customer service skills while contributing to company goals, objectives, and growth. I am a team player who also works well autonomously

Experience:

Comcast (Xfinity)

Inbound Sales Representative

(November 2019-September 2022)

● Handle inbound sales calls

● Meet monthly quality and scorecard numbers.

● Assist customers in starting new contracts with business.

● Provide top tier customer service experience while meeting all sales expectations. Comcast(Xfinity)

Fulfillment Agent/dispatch

(May 2018-November 2019)

● Assist techs in daily routes

● Contact customers if there are any late or missed appointments; providing quality customer service

● Report late arrivals in Einstein 360 system

● Schedule special jobs to certified techs

● Respond to any escalated emails and assist in finding available tech for emergency business jobs

● Record daily statistics

Advance America

Assistant Manager

(June 2017-February 2019)

● Process and explain to customers payday loans daily

● Process daily reports and maintain large amounts of cash, make bank deposits and handle drops for Garda.

● Creates budgets for store location and processes supply orders

● Prepares advertisements and marketing materials

● Promoted and nurtured business partnerships with local businesses. Genpact

Customer Service Representative

(October 2016-June 2017)

● Processed incoming calls assisting customers with Google My Business accounts

● Performed changes to pin marks on Google Maps

● Walked-through or troubleshot issues with the customers Knowledge Panel

● Performed problem solving for business owners who had any issues with any comments or reviews on business accounts.

United Health Care

Quality Analyst

(January 2016- August 2016)

● Listened to live enrollment for health and prescription insurance plans

● Reported any non-compliant actions taken on the call

● Evaluated information provided to the consumers by agents ensuring all information was error-free, accurate, and compliant

Education:

● Catherine Ferguson Academy Detroit, MI

Graduation:

● Oakland Community College Royal Oak, MI (2016)

Technical Skills:

● Microsoft: Outlook, Excel, Word, and Powerpoint

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