Customer Service Representative
Resume:
Tumeka Thomas
Bradenton, FL *****
****************@*****.***
• Resourceful professional seeking a challenging Customer Service and Collections position for wide range of experience and knowledge
• Bringing extensive experience in Customer Service, Communication, and Problem Solving techniques for Win-Win Scenario
Authorized to work in the US for any employer
Work Experience
Office Manager
LIBERTY TAX - Bradenton, FL
January 2019 to Present
• Greeted visitors
• Handled general office administration, including INDIVIDUAL AND COMPANY TAXES
• Handled all financials
• Collected payments
• Supervised office staff
• Supported and trained staff
• Handled direct administrative issues
Customer Service Representative
Manatee Home Inspections LLC - Bradenton, FL
March 2018 to March 2020
I started as a route driver, going to different insurance companies and realty offices gibing information. Then I started scheduling appointments for the inspector to go to homes. I had to find the right information for the homes. I sent and received emails. The job ended due to covid-19. Driver
TaxiTaxi - Bradenton, FL
September 2016 to February 2017
Sep 2016 - Feb 2017
• Dispatch duties includes answering called-in request for cab service and sending the cabbies to the customer via computer, cell phone, or text
• Also assist drivers with directions to pickup locations and around closed streets and traffic pileups
• Responsible for making sure the customer is satisfied with our services Customer Service
Apac
December 2012 to January 2015
• Received information from customers for payments, questions and/or complaints for a power and gas company
• Also assist in having services reconnected do to services being disconnected for non-payment or other power related reasons
Collections Representative
Valentine and Kebartas Inc
December 2005 to September 2012
• Meticulously tracked and resolved underpayments
• Completed outbound and inbounds calls for payments Medical Receptionist/Front Desk
Center for Medicine - Bradenton, FL
November 1999 to July 2005
• Supervised and managed patients intake and discharges
• Verified, set, and communicated with various individuals for patients insurance, appointment times, and follow up services
• Completed authorizations for referring specialist or primary care services
• Assisted in triaging patients for services based off of medical needs and staffing abilities Education
High school diploma
Home Builders Institute - Orlando, FL
March 2016 to Present
Skills
• CREDIT (6 years)
• BILLING (6 years)
• CODING (6 years)
• COLLECTIONS (6 years)
• CORRESPONDENCE (6 years)
• Route Driving (2 years)
• Medical Receptionist (7 years)
• Medical Billing (4 years)
• Triage (7 years)
• Medical Coding (5 years)
• Tax experience (4 years)
• Financial concepts
• Maths
• Medical Office Experience
• Insurance Verification
• Office Management
• HIPAA
• ICD-10
• Clerical experience
• Typing
Additional Information
Skill Highlights:
• MS Office Outlook, Word, Excel, PowerPoint
• HIPAA Compliance for Medical
• Medical Terminology for Billing & Coding
• Collections Procedures for credit repayments
• Office support for various aspects of correspondence
Contact this candidate