Tumeka Thomas

Bradenton, FL *****

ad07c8@r.postjobfree.com

+1-941-***-****

• Resourceful professional seeking a challenging Customer Service and Collections position for wide range of experience and knowledge

• Bringing extensive experience in Customer Service, Communication, and Problem Solving techniques for Win-Win Scenario

Authorized to work in the US for any employer

Work Experience

Office Manager

LIBERTY TAX - Bradenton, FL

January 2019 to Present

• Greeted visitors

• Handled general office administration, including INDIVIDUAL AND COMPANY TAXES

• Handled all financials

• Collected payments

• Supervised office staff

• Supported and trained staff

• Handled direct administrative issues

Customer Service Representative

Manatee Home Inspections LLC - Bradenton, FL

March 2018 to March 2020

I started as a route driver, going to different insurance companies and realty offices gibing information. Then I started scheduling appointments for the inspector to go to homes. I had to find the right information for the homes. I sent and received emails. The job ended due to covid-19. Driver

TaxiTaxi - Bradenton, FL

September 2016 to February 2017

Sep 2016 - Feb 2017

• Dispatch duties includes answering called-in request for cab service and sending the cabbies to the customer via computer, cell phone, or text

• Also assist drivers with directions to pickup locations and around closed streets and traffic pileups

• Responsible for making sure the customer is satisfied with our services Customer Service

Apac

December 2012 to January 2015

• Received information from customers for payments, questions and/or complaints for a power and gas company

• Also assist in having services reconnected do to services being disconnected for non-payment or other power related reasons

Collections Representative

Valentine and Kebartas Inc

December 2005 to September 2012

• Meticulously tracked and resolved underpayments

• Completed outbound and inbounds calls for payments Medical Receptionist/Front Desk

Center for Medicine - Bradenton, FL

November 1999 to July 2005

• Supervised and managed patients intake and discharges

• Verified, set, and communicated with various individuals for patients insurance, appointment times, and follow up services

• Completed authorizations for referring specialist or primary care services

• Assisted in triaging patients for services based off of medical needs and staffing abilities Education

High school diploma

Home Builders Institute - Orlando, FL

March 2016 to Present

Skills

• CREDIT (6 years)

• BILLING (6 years)

• CODING (6 years)

• COLLECTIONS (6 years)

• CORRESPONDENCE (6 years)

• Route Driving (2 years)

• Medical Receptionist (7 years)

• Medical Billing (4 years)

• Triage (7 years)

• Medical Coding (5 years)

• Tax experience (4 years)

• Financial concepts

• Maths

• Medical Office Experience

• Insurance Verification

• Office Management

• HIPAA

• ICD-10

• Clerical experience

• Typing

Additional Information

Skill Highlights:

• MS Office Outlook, Word, Excel, PowerPoint

• HIPAA Compliance for Medical

• Medical Terminology for Billing & Coding

• Collections Procedures for credit repayments

• Office support for various aspects of correspondence

Contact this candidate