Customer Service Remote Work

Adrienne McCastle

ad07b9@r.postjobfree.com/ 505-***-****/505-***-****

Objective:

Highly skilled and motivated Tax Agent with a strong background in customer service and remote work, seeking a challenging position with Intuit to leverage expertise in tax preparation, exceptional communication skills, and a proven track record of delivering excellent customer experiences.

Professional Experience:

• Data Entry Westec 2006-2009

• Conducted detailed tax interviews with clients to gather necessary information for accurate and comprehensive tax filings.

• Utilized advanced knowledge of tax regulations and software to prepare and review individual and business tax returns.

• Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.

• Collaborated with cross-functional teams to enhance the efficiency of tax preparation processes.

Remote Customer Service Representative Tmobil Online Customer Care 2002-2005

• Worked remotely to assist customers with tax-related inquiries, software navigation, and troubleshooting.

• Demonstrated excellent communication skills in written and verbal interactions to ensure customer satisfaction.

• Consistently achieved high customer satisfaction scores through active listening and problem-solving.

• Participated in virtual training sessions to stay updated on tax laws and software features.

Skills:

Customer Service:

• Proven track record of delivering exceptional customer service in both face-to-face and remote settings.

• Strong communication skills, both written and verbal, with the ability to convey complex tax information in an understandable manner.

• Active listening and empathy to address customer concerns effectively. Tax Preparation:

• Extensive experience in preparing individual and business tax returns using industry-standard software.

• In-depth knowledge of tax laws, regulations, and updates to ensure accurate and compliant filings.

Remote Work:

• Proficient in remote collaboration tools, including video conferencing, project management, and communication platforms.

• Ability to maintain high productivity and meet deadlines while working independently in a remote environment.

Problem Solving:

• Analytical mindset with a strong ability to identify and resolve tax-related issues efficiently.

• Adaptability to navigate complex tax scenarios and provide effective solutions. Education:

[Associate of Business Administration]

Kankakee Community College

References:

Available upon request

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