Pharmacy Technician Customer Service
Resume:
SUMMARY
Successful Pharmacy Technician bringing *0 years of experience in filling prescriptions
with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
EXPERIENCE
Aetna, a CVS Health - Pharmacy Technician RX Call Center Miami, FL • 04/2022 - Current
Walgreens - Pharmacy Technician/Health Guide/Bedside Pharmacy Technician Miami, FL • 08/2013 - 09/2022
Kohl's - POS
Miami, FL • 08/2011 - 09/2012
CONTACT
**********@*****.***
Homestead, FL 33034
SKILLS
EDUCATION AND TRAININ
G
Pharmacy Technician
Everest College
Miami, FL
CERTIFICATIONS
Gabriela Navarro Herrera
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
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Resolved customer complaints in a timely manner while maintaining professionalism at all times.
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Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
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Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
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Entered new patient profiles and prescriptions into medication input software system
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• Provided friendly customer service at prescription drop-off and pick-up counters
• Strictly maintained customer and patient confidentiality
• Labeled all products appropriately, including cautionary and auxiliary labels Provided critical information and advice to customers regarding drug interactions, side effects, dosage and proper medication storage
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• Tested patients' blood pressure, and glucose levels
• Maintained patient privacy and confidential patient information. Opened and closed the store, which included counting cash drawers and making money deposits
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Expert understanding of
Medicare and Medicaid
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• Intercom Software processes
• Microsoft Office proficiency
Exceptional patient care and
interaction
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Excellent telephone
etiquette
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• HIPAA trained
• Bilingual
• Type: Vocational
• GPA: 4.0
• PTCB certified
Miami Dade Health
Department Licenses
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Swim n' Sport - Administrative Assistant
Miami, FL • 01/2007 - 07/2008
LICENSES
• Maintained visually appealing and effective displays for the entire store Offered exceptional customer service to differentiate and promote the company brand
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• Recruited, hired, developed, trained and retained retail talent for the company. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
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Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
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• Oversaw all media and public relations inquiries
• Maintained the front desk and reception area in a neat and organized fashion
• Dispersed incoming mail to correct recipients throughout the office
• Made copies, sent faxes and managed all incoming and outgoing correspondence
• Organized files, developed spreadsheets, faxed reports and scanned documents
• Properly routed agreements, contracts and invoices through the signature process.
• PTCB certified
• Miami Dade Health Department Licenses
Contact this candidate