Kristy Ferguson

*** ***** ** **** *

Summerville, SC 29485

Tel: 843-***-****

Email: ad078m@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced professional with a proven track record in various roles, offering strong skills in accounts receivable, scheduling, dispatching, and customer service. Adept at managing intercompany entries, inventory receiving, and resolving integration challenges. Skilled in overseeing installation schedules, coordinating resources, and tracking expenses. Proficient in database management, payroll processing, and document organization. Successful in meeting sales quotas, resolving customer complaints, and facilitating effective communication.

EMPLOYMENT EXPERIENCE

Professional Builder Supply, N. Charleston, SC

Billing Specialist / Receiving Clerk

June 2021 – May 2022

- Support all aspects of the Accounts Receivable processes

- Review and resolve system integration challenges

- Perform daily reporting and handle client-related intercompany entries in the accounting books

- Manage inventory receiving for the warehouse in the system

- Identify and report errors to the appropriate manager or coordinator

- Perform administrative paperwork and data entry

Preferred Home Services, N. Charleston, SC

Install Coordinator

Jan. 2018 - March 2019

- Execute approved strategies and plans to achieve goals

- Oversee installation schedules, jobs, and resources

- Provide job-specific guidance to installation leads

- Manage and report credit card expenses monthly

- Track and process weekly payroll accurately

Metro PCS, N. Charleston, SC

Sales Associate

November 2016 - December 2018

- Greeted customers and processed payments

- Met or exceeded sales quotas

- Generated and processed daily reports

- Assisted in public marketing activities

First Call, LLC, Greenville, SC

Dispatcher

March 2015 - November 2016

- Dispatched workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests and specifications

- Received, prepared, and prioritized work orders and daily reports

- Communicated work orders, messages, or information to and from work crews, supervisors, or field inspectors

- Utilized computers for database management and word processing

- Answered phone calls, provided information to callers, took messages, and transferred calls

T-Mobile, North Charleston, SC

Sales/Customer Service Representative

April 2014 - Nov. 2014

- Created, maintained, and entered information into databases

- Conducted sales and tracked sales performance

- Handled customer complaints and resolved disputes

Precision Walls Inc, North Charleston, SC

Administrative Assistant

April 2013 - March 2014

- Greeted callers and addressed inquiries or directed them to the appropriate individuals

- Processed and submitted payroll

- Prepared and processed legal documents

- Performed photocopying and document organization

- Managed and maintained documents and case files

Roto Rooter, Charleston, SC

Dispatcher

May 2012 - April 2013

- Processed payroll information and submitted payroll

- Answered phone calls, provided information, and transferred calls

- Scheduled and dispatched workers, work crews, equipment, or service vehicles based on customer requests and needs

- Managed communications within assigned territories

Comcast Cable Company, North Charleston, SC

Lead Dispatcher

August 2004 - April 2012

- Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations based on customer requests and needs

- Received and prepared work orders

- Facilitated communication between work crews, supervisors, and field inspectors

- Utilized computers for database management and word processing

- Handled phone calls, provided information, and took messages

Private Duty Nursing Assistant

April 2002- June 2004

- Provided dedicated and personalized care to patients in their homes, ensuring their comfort and well-being.

- Assisted with daily living activities such as bathing, grooming, dressing, and medication administration, adhering to prescribed schedules and protocols.

- Monitored vital signs, assessed patient conditions, and reported any changes to the supervising nurse or healthcare team.

- Maintained accurate and up-to-date records of patient care, medication administration, and progress.

- Collaborated effectively with family members and other caregivers to ensure consistent and comprehensive care plans.

- Created a safe and clean environment for patients, addressing any potential hazards and promoting infection control.

- Managed medical equipment and supplies, coordinating with healthcare providers to ensure proper usage and maintenance.

- Offered emotional support and companionship to patients, fostering positive relationships and improving their quality of life.

- Adapted to individual patient needs and preferences, demonstrating flexibility and responsiveness in providing care.

- Demonstrated strong communication skills, effectively relaying patient information and updates to the healthcare team.

EDUCATION

Trident Technical College, North Charleston, SC

Hospitality Management, 2002-2003

RB Stall High School

High School Equivalency Diploma, Class of 2000

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