Tresaun young

Aurora, CO

720-***-****

ad077c@r.postjobfree.com

Professional Summary

Vision-driven change agent with experience in employee relations and operations success for emerging and leading organizations

Proven talent for aligning organizational strategy and objectives with client relations and team collaboration paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning employee engagement and program management. Ability to work as part of a team or independently and interact with a diverse group of people. Able to perform effectively in high-pressure environments. Extensive knowledge in serving customers. Exceptionally dedicated service advisor with keen interpersonal, communication, and organizational skills.

Professional Experience

Nelnet, Aurora, CO, 11/2019 to 12/2021

Student Loan Advisor

Provided superior customer service for up to 70 clients per day by managing an individuals' loan account and explaining their available options

Collaborated across different departments to ensure changes were implemented within the system on the clients' behalf

Demonstrated attention to detail and organizational adeptness by taking the necessary steps to carry out the choice of the client and create a personalized loan experience

Resolved customers' complaints by listening to their needs and taking action on the best outcome that would satisfy the customer while still being in the best interest of Nelnet's "Easy to Do Business With" philosophy

Contributed to continuous process improvement by ensuring the integrity of data and information

Maximus, Denver, CO, 10/2018 to 11/2019

Consolidated Service Consultant

Provided high-quality customer care to communities in need of critical healthcare by servicing government healthcare programs

Managed multiple systems to overview a clients' eligibility, enroll clients' into healthcare coverage programs, and renew and/or change clients' health plans tailored to their needs

Carried out the mission of Maximus to "serve the people" by upholding an exceptional work ethic, learning and adapting to policy changes, and applying the knowledge effectively and efficiently

Analyzed issues experienced by clients and quickly made a logical analysis to identify a solution

Yes, we can advisors, Aurora, CO, 4/2015 to 10/2018

Client Intake Specialist

Diligently organized systems using Excel spreadsheets to gather data on prospective clients and presented the new client information to managers and directors

Delivered remarkable customer service by monitoring emails and handling incoming calls from clients

Created a filing system to host secure information

Performed opening and closing duties of the office to ensure successful daily operations

Education and Credentials

Business Administration, Expected graduation Date 2024

Community College of Aurora, Aurora, CO

Additional Information

Languages: English

Technical Proficiencies: Microsoft Office Suite, Google Drive, Social Media, Web Development, 70+ WPM, Google Sheets

References available upon request.

Contact this candidate