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Sales Associate Customer Service

Location:
Accra, Greater Accra, Ghana
Posted:
November 17, 2023

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Resume:

SYLVESTER ACHEAMPONG,

Accra, Ghana GS-****-**+233********* • ad073r@r.postjobfree.com

Profile

I am very methodical, urbane and have good interpersonal and communication skills. I exhibit a participatory approach of interaction and can easily co-ordinate between the various departments to meet set goals and objectives.

Objective

To ensure that goals sets are achieved, using my skills to contribute to the implementation of strategies in a very competitive environment offering more responsibilities. Professional Summary

Top-notch underwriter with solid experience in Insurance and Reinsurance services. Proficient in determining the level of risk using strong analytical and statistical skills. Conscientious and committed to adhering to standards, underwriting guidelines, authority, and regulatory levels. Special Skills

• Self-Directed

• Analytical thinking

• Teamwork and Collaboration

• Attention to Detail

• Problem Resolution

• Research

• MS Office

• Interpersonal Communication

• Decision-Making

Education

Qualification Year Institution

Chartered Accountant (CA) 2022-Date Institute of Chartered Accountants Chartered Insurer 2022-2022 Chartered Insurance Institute Ghana MSc Accounting & Finance 2020-2022 University of Ghana, Legon Senior Associate 2017-2018 Senior Associate - ANZIIF Diploma in Insurance (Dip CII) 2012-2016 Chartered Insurance Institute UK Advance Diploma in Insurance 2017-Date Chartered Insurance Institute UK BSc. Post Harvest Technology 2006-2010 University of Ghana, Legon Senior High School 2003-2004 Abundant Grace Academy Work History

Senior Underwriting Officer, 14th February 2022 – Current Ghana Reinsurance PLc. - Accra, Ghana

• Documentation of underwriting decisions and provision of evidence of compliance with applicable regulatory requirements.

• Building strong relationship with Brokers and Cedants for constructive communication.

• Identification and resolution of application discrepancies for accuracy and compliance with relevant regulations.

• Acceptance or denial of new and renewal businesses after carefully reviewing all information.

• Monitoring of market conditions and economic trends to identify and limit potential risks.

• Monitoring of underwriting Teams’ performance and provide mentoring to achieve personal and departmental production goals.

• Negotiation of terms and conditions of coverage, price and service delivery with Brokers and Customers to acquire maximum profitability.

• Assessment of facultative and Treaty businesses from Cedants/brokers, with focus on underwriting profitability.

• Review treaty Contract agreement proposals for year end and participate in treaty negotiations.

• Accurately processing of confirmed acceptances into underwriting Software (SICS).

• Preparation of treaty quarterly statement of accounts after review of quarterly statement of accounts submitted by cedants/Brokers.

• Ensure quarterly treaty returns are submitted on time and processed to Finance/Accounts Dept.

• Running of outstanding premiums from Cedants/Brokers and facultative businesses due for renewal from Desktop Intelligent Software.

• Renewal of Treaty Contracts in SICS.

• Preparation of claim facing sheets after ensuring that all needed details and supporting documents for processing are received from Cedants/Brokers.

• Placement of Retro and Autofac businesses to our Retro Partners.

• Ensures Accumulation tracker is updated and keep track of Business Production and Claims to meet set targets and claims minimized.

• Evaluates quarterly performance and ensure positive/negative variances are addressed.

• Other roles as may be assigned by the organization. Head, Underwriting, 2nd May 2019 – 11th February 2022 Allianz Life Insurance Company Ghana Limited – Accra, Ghana

• Promoted underwriting best practices, with a focus on underwriting profitability.

• Responsible for the Group Business Underwriting of the Company.

• Responsible for planning and directing all underwriting procedures.

• Performed the various underwriting functions of the organization including Individual Life, Group Life and other schemes.

• Promoted the underwriting strategies and directions for the company, and work towards the goals and policies set for underwriting operations.

• Contributed towards products development, pricing and profitability analysis.

• Responsible for the implementation of the reinsurance program for the company.

• Prepared the succession planning procedures.

• Performed Coaching, mentoring and facilitation of training programs.

• Other roles as may be assigned by the organization. Head of Underwriting, 2nd September 2016 – 31st January 2019 African Life Assurance Company Limited – Accra, Ghana

• Performed new business/underwriting (Retail and Group & Corporate Business)

• Managed the Reinsurance Unit.

• Assisted the General Manager, Operations in the formulation of Operational policies and procedures such as underwriting and claims policies.

• Supervised the implementation of Operational policies and procedures as formulated by management.

• Supervised the placement of reinsurance businesses.

• Prepared and submitted weekly and monthly reports of the units to the General Manager, Operations for management meeting.

• Any other duties as may be assigned by the General Manager, Operations Underwriting Officer- 1st September 2011 - 12th August 2016 UT Life Insurance Company Limited – Accra, Ghana

• Assisted the General Manager Operations in the management of insurance portfolio.

• Managed the Group Life Policies of Corporate Clients portfolios.

• Assisted the General Manager Operations in the review of insurance Policies for new and existing Clients.

• Involved in the negotiations on premium rates, terms and conditions of Policies with Insurers on behalf of Clients.

• Managed the sending of renewal notices to Clients.

• Ensured renewal of Policies.

• Arranged and attended renewal meetings.

• Followed up on premiums from Clients.

• Placement of businesses for Reinsurances.

• Managed the provident fund schemes.

• Any other duties as may be assigned by the General Manager, Operations Certifications

• Three days training on reinsurance management/placement and reinsurance claim recoveries organized by Ghana insurance college (GIC), 2013.

• Three days training on pensions management Ghana insurance college (GIC), 2013.

• Three days training on developing a robust life insurance environment organized by Africa Reinsurance Corporation, 2014.

• Three days training on financial risk and credit control organized by Ghana insurance college (GIC), 2014.

• One week life session in South Africa organized by Munich reinsurance company of Africa limited, 2015.

• One day training on workmen’s compensation law, it’s relevance in the Ghanaian market organized by Ghana insurance college, 2015.

• Two days training on pricing of life products in Ghana and key challenges faced organized by Munich reinsurance company of Africa limited, 2016.

• Two days training on Life Assurance Treaty Administration organized by Mainstream Reinsurance company limited, July 2016.

• Three days training on toolkit for pricing insurance products (health insurance, health and critical illness) organized by Ghana insurers association (GIA) in collaboration with microinsurance network, Milliman incorporated (USA) and supported by deutsche gesellschaft fur Internationale Zusammenarbeit (GIZ), Germany, 2016.

• Three days training on underwriting & policy administration for term assurance policies organized by Ghana reinsurance company limited, august 2017.

• Two days training on Enterprise Risk Management (ERM) on preparation of risk registers organized by Ghana reinsurance company limited, June 2018.

• Two days training on Reinsurance Pricing and Accounting Management organized by Ghana Insurance College, October 2018.

• Three days life session in Nigeria on effective management of life portfolio organized by Africa Reinsurance corporation, June 2019.

• Two days training on Workmen’s Compensation Insurance and workplace safety organized by Ghana Insurance College, August 2019.

• Two days training on Workmen’s Compensation Insurance and workplace safety organized by Ghana Insurance College, February 2020.

• Two days training on the importance of information in insurance placement in our current state organized by Mainstream Reinsurance, March 2020.

• Two days training on upstream energy insurance underwriting organized by Ghana reinsurance plc, March 2022.

• Two days training on cyber security awareness organized by JPcann Associates Group, September 2023.

Achievement/Projects

2016 AFRICAN LIFE ASSURANCE COMPANY LIMITED

• Member of Product Design and Packaging Committee 2015 GHANA INSURERS ASSOCIATION

• Member of Group Life and Pensions Committee

2013 UT LIFE INSURANCE

• Member of Product Design Committee

• Member of Underwriting Committee

• Member of Reinsurance Administration Committee

References

Mr. William Quarshie

Chief Operations Officer

Impact Life Insurance Company Limited

C1034/3 Tafawa Balewa Street, North Ridge

Accra.

Telephone: 024*******

E-mail: ad073r@r.postjobfree.com

Mr. Shaibu Ali

Managing Director

KEK Insurance Brokers Limited

No 40/41 Senchi Street, Aviation Road

Airport Residential Area

Telephone: 026*******

E-mail: ad073r@r.postjobfree.com

Mr. Sheriff Abudu

Managing Director

Impact Life Insurance Company Limited

C1034/3 Tafawa Balewa Street, North Ridge

Accra.

Telephone: 024*******/020*******

E-mail: ad073r@r.postjobfree.com



Contact this candidate