Helene Y. Buchanan

***** ********** ******, *******, ** 48204-1006 313-***-**** ad072r@r.postjobfree.com

Senior Benefits Specialist

Qualifictions-Blue Cross & Blue Shield Customer Service Certified, Ford Motor Company ISO 9000 Customer Service representative, FDR National Banking System, proficient with various computer systems like ACAPS, Accurint, AS400, ATLAS, RES Imaging, MET Care, CSS, ACAPS, UIS, Lotus Notes, Access and FDR, Microsoft Office Suite, Word, Excel and PowerPoint.

Work Experience

Senior Benefits Specialist Xerox/Conduent

Allen Park, MI October 2016 to March 2019

Telephone Customer Service representative for Ford Motor Company Defined Benefits to assist with pension checks, benefits, initiation of pension packages and intake of retiree death notifications

Health and Welfare benefits for the Hospital Corporation of America for their annual enrollment of medical and life insurance benefits.

Data Augmentation Specialist Aerotek Staffing/Lender Live

Troy, MI June 2015 to October 2015

Data entry of Chase borrower's demographic, martial, and home ownership history to obtain loan modifications of current property liens to prevent foreclosure.

Quality Control of documentation to reduce errors in County recording of loan modifications for each state. Also typing and verification of correct deed information, searches for outstanding liens and bankruptcies of Chase borrowers.

DANA Benefits Service Center Representative -Xerox Business Services Inc

Allen Park, MI October 2014 to November 2014

Employed as telephone Customer Service Representative for leading benefits company during client DANA's Annual Open Enrollment period to assist its employees renew health and life benefits for year 2015. The lead representative with the best inbound call statistics and customer service levels

Post Close Auditor/Document Specialist Aerotek Staffing-Title Source

Detroit, MI November 2012 to September 2013

Capture/Mortgage Intake Department- Received sorted & stacked UPS mortgage documents for Title Source Mortgage Insurance Company and completed the pre-audit on mortgage documents. Recorded information to ATLAS database according to state mortgage requirements & recorded closing costs payments with a check logs

Disbursement Delay Team- Reached out to borrowers, notaries, and lenders to correct documents in mortgage packages that were required to close on mortgage for signatures, closing costs, etc. before closing deadline. Once completed, re-uploaded critical documents and sent mortgage to clearance department to send to correct county for recording.

Education

Paralegal Studies – Academy Of Court Reporting – January 2007

Entrepreneurship – Davenport University Dearborn -September 2001- October 2002

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