Front Desk Technical Support

Ashley Dubose

Elba, AL *****

Phone: 334-***-****

E-Mail: ****************@*****.***

Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Skills

Office administration

Telephone etiquette

Sensitive information handling

Sorting and labeling

Technical Support

Cash Handling

Scheduling

Office managemeftnt

Project Management

Time management

Business administration

Work History

August 2016 to November 2018

National Vision Inc. Harahan, LA

Front Desk Receptionist

Promptly answered multi-line phone system and greeted callers enthusiastically. Politely welcomed arriving guests, providing room keys and information on amenities and policies.

Welcomed each new arrival pleasantly and confirmed reservations and identification. Updated customer accounts with add-on room charges, including minibar use and room service bills.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Welcomed patrons and immediately offered assistance by asking open-ended questions. Arranged accommodations and travel plans for visitors and presented updated itineraries. April 2012 to January 2015

Planet Beach Contempo Spa Havey, LA

Front Desk Associate

Updated customer accounts with add-on room charges, including minibar use and room service bills.

Answered guest questions and referred to local points of interest. Maintained financial accuracy by collecting deposits, fees and payments. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

Asked customers questions to meet special requests. Arranged accommodations and travel plans for visitors and presented updated itineraries. February 2006 to November 2011

Clubhouse Bar & Grill Bellechasse, LA

Bartender

Kept alcoholic beverages well-stocked and organized to meet expected demands. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Developed new signature cocktails to support bar marketing brand and increase profits. Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings. Upsold daily specials and beverage promotions to exceed daily sales goals. Managed accurate register and produced daily sales reports backing up inventory usage numbers.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.

Assisted servers with specialty drinks orders by preparing on-demand items without delay. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Took customer orders and capitalized on opportunities to sell special beverage and food options.

Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Set up bar for operation, obtained cash bank and stocked service bar. Education

Kinston High School Kinston

Bellechasse High School Bellechasse

High School Diploma

Tulane University New Orleans, LA

Master Of Public Administration Business Administration

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