WENDY R. ALLEN

***** **** ****** *., ***. * ● Seminole, FL 33772 ● 214-***-**** ad06zy@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 21 years of exemplary customer service, support, management, leadership, onboarding, and specialized instruction and training, utilizing written and oral communication skills.

FORMAL TRAINING & PROVEN SKILLS:

Dentrix

Dental ENA Attachments

Demand Force

Dental Xchange

Eaglesoft

MS Office (Word, Excel, & Outlook)

LogMeIn

Practice Works

Lighthouse 360

Simple Attach

Office Customer Service

Administrative Support

Sales and Merchandising

EDUCATION

Masters of Arts - Organizational Management, Ashford University, Clinton, Iowa - Graduated August 2010

Bachelor of Arts – Psychology, Ashford University, Clinton, Iowa - Graduated May 2009

EMPLOYMENT HISTORY

2022 - present: CDA/EDA, Hitzel Dental, St. Petersburg, FL

Chairside Assistant duties – prepare, take x-rays, clean the operatories and sterilize all equipment

Primary clinical functions - treatment plans, advise on preventions and dental healthcare

2021 – 2022:, CDA/EDA, Dunwoody Family & Cosmetic Dentistry, Dunwoody, GA

Trained and experienced in Invisalign and Itero scanning

Treatment plan presentations

Oral surgery, Endodontic, implants, amalgam restoration, upper/lower repositioning appliances, crown & bridge fabrication & placement, anterior programmer/centric relation/lower protrusive splints, and TMJ fabrication

Managed front office operations and increased scheduling load for hygienists leading to increased revenue and service offerings

2017- 2022: Dental Assistant/Business Office Administrator, Vason Family Dentistry, Atlanta, GA

Managed client engagements, scheduling appointments and collections

Specialized chairside procedures with Dentists and take digital x-rays

Trained new employees for office and general dental procedures

Maintained lab equipment and supplies

Performed billing, insurance verifications, claims, and daily deposits

Maintained office database & IT systems updates

2019 – 2020: Sales Lead, Limited Company; Bath & Body Works, Atlanta, GA

Lead Sales – part-time management

Customer Service/Retail

2015 - 2018: Sales Associate, Von Maur Department Store, Atlanta, GA

Customer Service

Luxury sales & merchandising

Cashiering, credit and clientele management

2015-2017: Dental Assistant/Assistant Office Manager, Siegel and Dolt, Comprehensive Dental Care, Atlanta, GA

Performed implant, endo, oral surgery procedures

Preventative Care/Oral Hygiene Instruction

Managed insurance, appointment scheduling, and patient-data management

Managed Switchboard

Performed laboratory tasks: fabrications of bleach trays, night guards, TMJ appliances

2014-2015: Sales Associate, TJ Maxx Department Store, Lake Mary, FL (Seasonal)

Customer service, sales & merchandising

Cash & credit handler

2001– 2014: Merchandising Manager & Sales Associate, Belk Department Store, McKinney, TX, Atlanta, GA,

Jacksonville, FL

Lead Luxury Shoes Sales for 10 years

Secondary Department Manager

Merchandising, display maintenance and inventory control

Supported general administrative operations

2004 – 2011: Dental Assistant, Dr. Richard E. Williams, D.D.S. (21st Century Dental Care), Atlanta, GA

Served as primary chair-side assistant for cutting-edge dental practice

Preventative and restorative dentistry

Managed dental office infection-control plan and related laboratory procedures

Trained new assistants and performed follow-up performance evaluations

Supported front office staff and managed individual patient scheduling

1992 – 2004: Dental Assistant, Dr. Bruce A Kanehl, D.D.S., Jacksonville, FL

Oral surgery, Endodontic, implants, amalgam restoration, upper/lower repositioning appliances, crown & bridge fabrication & placement, anterior programmer/centric relation/lower protrusive splints, and TMJ fabrication

Managed front office operations and increased scheduling load for hygienists leading to increased revenue and service offerings

Developed and implemented case acceptance treatment plans resulting in a profit contribution that ranged from $51K to 120K per month

Served as a vendor liaison and responsible for software evaluation and training

1989 – 1992: Insurance Adjuster, General Accident Insurance Co., Indianapolis, IN

Supported Workers Compensation, Liability, Home Owners & Collision

Analyzed data and investigated claims

Interviewed clients, collected evidence, and prepared report findings

Managed commercial property holdings

Performed administrative functions and property inspections

Prepared and issued contracts, leases, and organized sub-contractor & vendor activities

Managed AR/AP, invoicing, and collections

CERTIFICATIONS/LICENSURE

Florida Community College of Jacksonville, Jacksonville, FL - 1994 Certified X-Ray Technician

Dan-B Dental Assisting, National Board, Chicago, IL - 1994 Certified Infection Control Assistant

American Heart Association of Florida

Certified Cardiopulmonary Resuscitation

Two-year Dental Assistant Program, Florida Community College (Graduated 1994)

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