LINDA

GALLO

ad06y9@r.postjobfree.com

407-***-****

Kissimmee, FL 34746

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SKILLS

COMPUTER SKILLS

Working knowledge of Windows, Google Suite, Microsoft Office, the Internet, online databases and accounting packages

Recordkeeping and Reporting

Customer Service

Organizational and Time Management Skills

Proofreading and Editing

Skill Building

Building Rapport and Trust

Reading Comprehension

Analytical and Critical Thinking

EDUCATION

Drexel University

Philadelphia, PA • 2001

Master of Science: Library and Information Science

Rutgers University

Camden, NJ • 1991

Bachelor of Science: Accounting

PROFESSIONAL SUMMARY

Highly motivated, dedicated and versatile professional with over thirty years' experience

Energetic self-starter with excellent analytical, organizational and creative skills

Proficient in communicating effectively with clients, colleagues and vendors

ACCOMPLISHMENTS

Publications

Caller ID, Rutgers Business Law Journal, 1991

Awards

Current Kudos Award, ISI/Thomson Scientific, 2001

Supervised team of nine staff members.

WORK HISTORY

Cambly - English Language Tutor

Online • 03/2017 - 05/2017

Tutored foreign language speakers in everyday English speaking

Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.

Demand Media Studios - Copy Editor

Online • 10/2012 - 10/2013

Copyedited articles written for the eHow website by independent agents

Reviewed and edited content for correct grammar and style.

Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.

Verified statistics and facts against internal and external sources.

Recommended copy edits based on knowledge of target audience and internal and external style guides.

Florida Hospital - Administrative Assistant

Celebration, FL • 10/2010 - 04/2011

Reviewed search parameters and results for various websites across the Internet,

Prepared slides for Director's presentations and typed correspondence for patients

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Drafted correspondence and other documents for the Director in company's voice.

Pizza Hut and Toys”R”Us - Customer Service Representative

Online • 01/2009 - 01/2010

Answered phone calls regarding pizza and toy orders and accommodated all callers

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Responded to customer calls and emails to answer questions about products and services.

Howard Hughes Medical Institute - Reference Librarian

Ashburn, VA • 08/2008 - 08/2009

Provided regular ILL for scientists, scanned documents, met established deliverables

Greeted library guests at reference desk daily with upbeat and optimistic approach.

Assisted library patrons with resolving computer problems.

Communicated and used classification schema(s) to catalog maps for international scientists

Created new records in OCLC, copied holding records and edited existing bibliographic records in an ILS

Updated website with fresh categories and articles for the public, identified metadata and performed original and copy cataloging.

Atlantic City Free Public Library - Library Clerk

Atlantic City, NJ • 01/2007 - 01/2008

Organized and shelved materials and answered general questions -Edited holding records

Handled check-in and check-out process of library books and materials at circulation desk.

Located library materials, resources and technologies to fulfill patron requests.

Assisted patrons with printing and copying according to personalized requirements.

Answered patron questions in-person or by phone regarding library services and resources.

Garfield Park Academy - Business Manager

Willingboro, NJ • 02/2006 - 10/2007

Managed financial and operational processes for the business office of a K-12 special education school

Administered monthly billings for student tuition and submitted invoices to each school district

Communicated with customers and vendors positively with particular attention to problem resolution.

Prepared biweekly payroll for two hundred employees and assisted with benefits processing, and did accounts payable and receivable

Directed the restructuring of the organization for better process coordination

Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

University of Medicine and Dentistry of New Jersey - Principal Management Assistant

01/2004 - 01/2005

Provided office management and administrative support for Center for Aging executive team members

Coordinated projects, correspondence, and fiscal procedures for the department and acted as the Executive Assistant for the Director of the Center

Assembled department library and worked on original and copy cataloged/metadata

Conducted research and studies on assigned matters and prepared reports

Magee Rehabilitation Hospital - Library Director

04/2004 - 08/2004

Performed research duties for all medical staff, kept the budget, and assisted library patrons

Copy cataloged library holdings and kept bibliographic records

Organized library circulation processes.

Assisted customers with questions and requests.

Confidently maintained and balanced library's annual budget.

Interacted well with customers to build connections and nurture relationships.

Managed purchasing, sales, marketing and customer account operations efficiently.

Christopher and Dana Reeve Paralysis Resource Center - Director of Operations

Short Hills, NJ • 12/2001 - 04/2004

Managed financial and administrative duties for an international health resource center

Supported the Director with the organization's strategic planning process, policy and procedure implementation, website and database development and maintenance, and planned and scheduled all trips around the US for the entire team year-round

Presented oral and written statistical demographic and center usage reports and graphs for senior management and governmental funding source

Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Selected, trained, and supervised eight team members (direct and remote), prepared and maintained employee payroll and benefits information, accountable to team and completed performance reviews

Oversaw day-to-day production activities in accordance with business objectives.

ISI/Thomson Scientific - Policy Analyst

Philadelphia, PA • 03/2000 - 12/2001

Determined if data capture policies were being implemented as intended, documented new policies and revised and clarified existing policies

Identified, evaluated and developed solutions to remove roadblocks to change.

Tracked and analyzed existing and emerging information industry standards as they affected electronic publishing and scholarly communication.

Drafted and presented reports outlining policy actions.

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