Emmanuel Gyamfi

Philadelphia, PA

ad06y3@r.postjobfree.com 908-***-****

Summary

Highly motivated and detail-oriented professional with expertise in project management, data analysis,

and process improvement. Proven track record of increasing operational efficiency, reducing cost, and

developing successful initiatives. Skilled in building relationships with partners, stakeholders, and clients.

Skills and Tools

Power BI SharePoint SQL

Tableau Salesforce Business Process Improvement

Excel Presentation Customer Service

Data Analysis Inventory Tracking Organization Management

Education

Eotvos Lorand University Budapest, Hungary

Master of Science 2017-2019

Health Policy, Planning & Financing

University of Ghana, Legon Accra, Ghana

Bachelor of Art 2011-2015

Psychology

Employment History

CLEAResult Remote

Program Specialist (Full-time) 09/2022-present

• Serving as subject matter expert for PPL regulatory items as agreed upon between PPL and

CLEAResult

• Thoroughly reviewing and evaluating more than 100 applications per week to ensure accuracy,

completeness, and adherence to requirement, resulting in the approval of more than $500,000 in

incentives to support local organizations of different backgrounds.

• Consistently offering cross-departmental support to internal and external partners via multiple

communication channels, facilitating prompt resolution of client and customer-specific tasks.

• Importing and transferring data to a secure central database in compliance with client SOP.

• Utilizing Salesforce and Power BI to create and maintain chronological data sets for customer

projects that have been closed out.

• Staying on top of several projects with different deadlines by using a calendar to schedule and

prioritize tasks, maintaining a spreadsheet of project status, and communicating with all

stakeholders.

• Meeting program deadlines by coordinating with various customers, processing client requests, and

disseminating monthly reports based on program information.

• Addressing customer satisfaction concerns and resolving any issues timely.

• Training teammates on data storage, processing, and retrieval methods, resulting in increased

productivity and efficiency.

• Creating and presenting a tutorial to incoming customers using Iorad, resulting in a decrease in the

number of questions asked.

• Leading project management initiatives to ensure PPL and CLEAResult requirements are met within

the mutually agreed upon deadline as set by key stakeholders.

Emmanuel Gyamfi

Philadelphia, PA

ad06y3@r.postjobfree.com 908-***-****

Seword, Inc (FedEx Contractor) Baltimore, MD

Business Operations Coordinator (Full-time) 08/2019-04/2022

• Trafficked advertising campaigns through third party platforms with direction from the

management team.

• Provided support to ensure compliance with new programs such as FedEx DRO (Dynamic Route

Optimization) by creating an Excel sheet to track changes in FedEx routes, and providing relevant

information to Operations Managers that was used to update their routes.

• Forecasted the number of resources needed to meet the incoming demand for the upcoming

week/month/quarter using Microsoft Excel.

• Managed weekly onboarding appointments for newly hired staff using spreadsheets to schedule

appointments and liaise with HR and Managers to answer questions about benefits and payroll.

• Acted as a liaison between internal and external stakeholders.

• Improved driver efficiency by 15% by recommending changes to delivery routes which reduced

the distance travelled by the drivers.

• Managed the onboarding process for full-time employees by communicating with the management

team and the new employees.

• Conducted analysis of the company's existing business processes and identified ways to improve

efficiency and cost effectiveness.

• Maintained good verbal and written communication with incoming and existing employees.

• Conducted analysis, prepared, and delivered insights and recommendations based on findings.

• Consistently tracked and summarized FedEx regulations, as directed by management, to ensure

clear communication and adherence by the drivers.

• Facilitated onboarding and annual compliance and safety training to ensure FedEx code of

conducts and ethics are adhered to by employees.

Syreon Research Institute Budapest, Hungary

Research Assistant (Part-time) 05/2018-05/2019

• Conducted systematic literature review for 10+ projects, analyzed relevant metrics, and presented

findings through data visualization to the project teams.

• Provided ongoing program management and administrative support to assigned departments.

• Drafted multi-criteria decision analysis (MCDA) for reimbursing new drugs.

• Enhanced efficiency in conducting literature searches for research projects.

Emmanuel Gyamfi

Philadelphia, PA

ad06y3@r.postjobfree.com 908-***-****

TN Blocks and Construction Firm Accra, Ghana

Operations Manager (Full-time) 09/2016-08/2017

• Led the sales and marketing initiatives for products and services, taking charge of strategic

planning and execution.

• Recruited, oversaw, and supervised a team of more than 10 employees, ensuring effective

management and smooth operations.

• Developed a comprehensive inventory management system to accurately track and account for

available stock.

• Established robust logistical guidelines and protocols, encompassing efficient delivery methods

and coordinated travel arrangements for inter-regional activities, ensuring timely and effective

execution.

• Implemented a customer relationship management framework to foster strong and enduring

relationships with both new and existing customers, ensuring exceptional service and satisfaction.

• Monitored and documented the financial operations and transactions of the organization, ensuring

accurate tracking and analysis of financial activities.

• Developed a systematic approach for generating weekly reports that comprehensively documented

sales data and the current business status as of the preceding week.

• Identified areas of improvement which led to an increased volume of contracts and improved

sales.

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