Susan Kennedy

Las Vegas, NV *****

ad06xg@r.postjobfree.com

+1-404-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operations Agent/Customer Service (Intuit Turbo Tax/Contract) IntouchCX - Las Vegas, NV

September 2023 to Present

• Responsible for providing excellent customer service, solving questions and complaints. Billing related queries, email based communication tools. Responsible to handle inquiries in a manner which meets quality and performance standards. Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines. Document customer transactions accurately in the appropriate system. Actively listen to the customer, and show empathy and patience.

• Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken. Ensure policies and procedures are followed in all contacts. Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer. Learn and retain a thorough working knowledge of all existing and new processes and procedures.

Business Operations Manager

MH Holdings Intl Corp - Atlanta, GA

May 2018 to August 2023

• An experienced business admin savvy in hiring, leading and overseeing the work of employees of the company. Responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future. Responsible in ensuring that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)

• Responsible for supervising the work of employees and provided feedback and counsel to improve efficiency and effectiveness. Relationships with partners, lenders and suppliers. Assisted in administrative tasks and prepared travel itinerary and expense reports. Executive Legal Assistant - Partner

Lionel Sawyer & Collins - Las Vegas, NV

November 2011 to December 2014

• Responsibilities included assisting partner with litigation and environmental law by formatting pleadings and correspondence, assisted with legal documents, wage garnishments, summons and subpoenas, e- filing in state and federal court as well as the Public Utilities Commission (PUC). Maintained scheduling of executive calendar regarding court dates, court document deadlines, depositions, events, scheduled travel, client luncheons, conference calls and meeting invitations all via Outlook. Heavy client interaction.

• Created and maintained new and existing case files, new matter reports for potential and existing clients, organized and tracked files from case management to make available and easily accessible to attorneys. Prepared partner's billing monthly via billing system (Omega) and prepared travel itinerary, arranged car rental, prepared expense and reimbursement reports. Legal Assistant - Jr Partner

Springel & Fink, LLP - Las Vegas, NV

May 2011 to October 2011

• Responsibilities included assisting two associates with litigation for insurance defense and construction defect. Responsible for prepping correspondence, formatting legal documents, pleadings, motions, notice of compliance, summons and subpoenas. Heavy client interaction/contact with developers, general contractors, subcontractors, experts and insurance carriers. Prepared e-filings for state and federal court.

• Assisted in executive calendaring, docketing, depositions, telephone conferences, heavy client contact and communication with experts and insurance companies. Prepared notebook binders for developers and subcontractors. Maintained case files and follow-up. Contract Analyst - CFO (Contract)

Medtronic USA, Inc - Fort Worth, TX

January 2011 to April 2011

• Responsibilities included reviewing existing client contracts regarding pricing issues, policies, bids, and other reports. Advised management of contractual rights, obligations and compiled and analyzed data.

• Assisted with drafts of new addendum, facilitated project updates and assisted in developing ad hoc contracting.

Executive Legal Assistant - Managing Sr. Partner

Berkowitz & Associates - Chicago, IL

September 2007 to December 2010

• Responsibilities included assisting partner with prepping/formatting legal pleadings, motions, e-filing, heavy dictation, finalizing and distributing daily correspondence including letters, faxes and e-mail to clients. Prepared invoices, expense reports and all billing via Quickbooks. High-volume client contact, scheduled depositions, meetings and conference calls.

• Maintained partner's scheduling and calendar. Prepared itinerary, scheduled travel arrangements, car rentals and lunch/dinner reservations.

Legal Assistant (Contract)

Much Shelist, Denenberg, Rubenstein - Chicago, IL

June 2007 to September 2007

• Responsibilities included assisting partners and associates in all law practices (corporate, civil, personal injury, business litigation, estate planning and real estate) by assisting with drafting correspondence, pleadings, motions and subpoenas. Created new files and maintained existing client files. Prepared closing binders, status memos, legal research and heavy client contact.

• Prepared attorneys billing via billing system (Time Matters). Scheduled depositions, conference calls, meetings and luncheons. Maintained daily executive calendar and travel arrangements. Provided administrative tasks such as faxing, scanning, copying, emails, messenger services and FedEx deliveries. Legal Assistant - Managing Sr. Partner

Bambrick, Kinzie & Lowry, P.C - Chicago, IL

November 2006 to June 2007

• Responsibilities included assisting partner and two associates with Illinois and Wisconsin Worker's Compensation and Insurance Defense law; settlement contracts, terms of settlement, Department of Workforce and labor legal filings, orders, motions and subpoenas. Prepared and e-filed legal documentation, medical records, exhibits, transcribed correspondence and memos via dictaphone. Maintained new and existing case files.

• Assisted with file reviews, status memos, conference calls, daily calendar, meetings, luncheons and heavy client contact. Prepared check requests for transcripts, court reporters, medical records, subpoenas and filings. Input of attorneys daily billing via Perfect Law. Provided administrative support such as scanning faxing/emailing/copying and prepared FedEx packages and worked with messenger services.

Legal Assistant - Sr. Partner

Wolfe and Polovin - Chicago, IL

June 2003 to November 2006

• Responsibilities included assisting managing partner and associate with trial litigation, civil litigation, family law, real estate contracts and estate planning. Assisted with drafting correspondence, pleadings, motions, briefs, subpoenas, e-filing, process serving and created and maintained new and existing case files. Prepared notebooks and exhibits.

• Input of attorney's daily billing via billing system (Timeslips) and prepared monthly billing invoices to clients. Researched information on the State of Illinois website for certificates of Good Standing, Articles of Incorporation and Articles of Organization. Maintained administrative support such as scanning, faxing, copying, emails, FedEx/messenger services.

Education

Criminal Justice/Business Admin

Governor State University - University Park, IL

2002 to 2003

Legal Studies/Political Science

Illinois State University - Normal, IL

1999 to 2001

Certification in Legal Studies

Robert Morris University - Chicago, IL

1993 to 1994

License Certification in Real Estate

Century 21 - Chicago, IL

Skills

• Adobe Acrobat

• iManage

• Legal Research

• Legal Drafting

• Workers' Compensation

• Recruiting

• Negotiation

• Writing Skills

• Proofreading

• Personal Assistant Experience

• Case Management

• Document Management

• Transcription

• Microsoft Outlook

• Accounts Receivable

• Presentation Skills

• QuickBooks

• Calendar Management

• Analysis Skills

• Human Resources

Certifications and Licenses

Legal Secretary Certification

1993 to Present

Robert Morris University

Additional Information

• Committed professional, with a proven record of success assuming all levels of responsibility.

• Strong verbal and writing skills.

• Strong analytical, interpersonal and time management skills.

• Proficient in Microsoft Office Suite, Wiznet/Pacer, Odyssey, Omega, Outlook, iManage, ACT, Time Matters, TimeSlips, Quickbooks, Adobe Reader, Juris, E-filing (State and Federal)

• Typing speed/55-60 wpm; dictaphone

Contact this candidate