AASIA JAWED

**** ****** **** ********, *********, ON, N2E 3W4

Telephone: 647-***-**** / Email: ad06wn@r.postjobfree.com:ad06wn@r.postjobfree.com

OBJECTIVE: Seeking a position to implement my education and experience; thereby adding value to the human capital of the organization.

HIGHLIGHTS OF QUALIFICATION

Great human resources skills with the ability to provide quality services

Effective communication and relationship building skills with the ability to work in a culturally diverse environment

Strong team player with the ability to work independently meeting several deadlines in a row

Solid decision making, problem solving, conflict resolution and dispute management skills

Fluent in English and Urdu, able to understand and speak Punjabi at a satisfactory level

Able to be fair and impartial when handling disputes, consistently utilize a respectful and confidential approach

Familiar with Employment related laws, including Employment Standard, Occupational Health & Safety, Equity Law, and Canadian Human Charter

Strong computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Email and internet

ACHIEVMENT

Spot Light Award 2019

Top Representative Award 2018

Customer Heroism Award 2018

Top Representative Award 2018

RELEVANT EXPERIENCE

Human Resources Experience

Designed a Health and Safety inspection report for a retail store following though the standard operating procedures

Familiar with HRIS program and worked on academic level

Trained new hire and conducted orientation in organizational policies, human resources policies, emergency procedures and day to day operations related activities

Supported supervisor in generalist activities and also supported in performance evaluation for employees under supervision

Performed some other clerical duties, including filing, photocopying, calling and following up with clients, sending email correspondence, arranging filing system

Created and maintain the data on the computer and updated on a daily basis using excel and customized software

EXPERIENCE

Customer Service Representative - Millennium1 Solutions/NTT October 2017 - Present

Trainer/Performance Management (Back Office)

Training new Team members for offline work queues

Evaluate performance on daily basis

Coaching back trainees based on evaluation

Offline Customer Service Representative (Back Office)

Process all Back office requests from internal and external customers.

Manage collection & financial activities for a major utilities retailer in Alberta

Check and Audit work queues and monthly statements for compliance with company standards

Review new customer sign-ups for eligibility, accuracy and validation with company and regulatory standards

Outbound Customer Service Representative

Outbound call experience, dealing with customer on client (Atco Energy) behalf

Proficiently utilized the program CRM tool to serve customers and maintain their data

Demonstrated proficiency in de-escalating customers in variety of scenarios to meet and exceed their expectations

Managed multiple outbound call types throughout a customer’s lifecycle, including courtesy calls at the onset of their journey with ATCOenergy, and conducting soft collections calls for existing customers

Inbound Customer Service Representative

Served customers for at Atco Energy behalf

Guided customers step by step to sign up for their services

Serviced customers for technical support

Answered their inquiries on phone

Provided one call resolution to our valuable customer

Cashier/Customer Service Representative - Tim Horton, Toronto, ON 2008-2016

Trained and evaluated new hire on boarding process for leadership

Provided feedback to new hires after completion of company training

Managed restaurant inventory and reliably closed POS on a daily basis

Engaged with restaurant guests, providing excellent experiences in a fast paced environment

Volunteer Administrative Assistant/Coordinatir

Noble Institute of Environmental Peace March 2018

Maintained member data and assigned different duties

Scan resume for new hires

Coordinate volunteers for different activities

YMCA of Greater Toronto Area Toronto, ON Feb 2009

Maintained member data and files and conducted bookkeeping activities for the organization

Actively reached out to active members to review employment needs

Provided assistance with vocational searches for members

EDUCATION 2014--2016

Diploma in Business Human Resources

George Brown College, Toronto ON

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