Quality Assurance Executive Director

MONA HANSEN-HILL OAK PARK, MI ***** • 248-***-**** •

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EXECUTIVE DIRECTOR with extensive experience directing the staff and operations of dynamic healthcare environments, leveraging budget control, strategic planning, and quality assurance (QA) skills to provide the highest quality experience for residents. Energetic changemaker partnering closely with both internal and external stakeholders to align organizational missions, visions, and goals and bolster robust brand identity, continuously upholding compliance regulations as well as remaining within allotted financial and funding constraints. Dedicated leader adept at developing, motivating, and guiding staff toward professional excellence, navigating cross-cultural environments to foster a collaborative team setting. AREAS OF EXPERTISE

Healthcare Organization

Budget & Inventory Control

Strategic Planning

Procedural Improvements

Regulatory Compliance

Operations Management

Quality Assurance (QA)

Trend Analysis

Team Leadership & Development

Program Development

Community Outreach

Process Improvements

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Grace Hospice - USMM - Troy, MI

2022 Feb -

Present

Administrator

● Employ qualified personnel and ensure adequate staff education, retaining and supervision of proficient staff

● Lead and motivate team to meet diverse needs of those we care for

● Implement new procedures as needed

● Directs and manages financial performance including, monitoring expenses, optimizing revenue and all other fiscally related issues

● The Hospice Administrator will assist with meeting licensure requirements

● Ensure documentation of services provided is timely and accurate

● Conducts all contracting

● Ensures compliance with federal and state laws as evidenced by updating policy and procedures when necessary

● Other Duties as Assigned

- Scheduling for all patient visits

- Has utilized data serve, HCHB, CHAP, HealthStream, point click care and ADP for payroll

Jewish Senior Life - (Oak Park) - West Bloomfield campus - Fleischman Residence - Aug 2021 - Present

Assistant Administrator/Social Worker (Dual Role)

● Assists the administrator with overseeing all the operations of the assisted living. Managers and supervisors the housing and health care services for seniors that live in the setting. Adapts each day to meet the needs of the residents, staff and family with a person centered approach. Fills in when the administrator is not present. Is responsible for keeping the office running smoothly and overseeing the administrative support. Maintains the offices services by organizing operations MONA HANSEN-HILL ad06w7@r.postjobfree.com

and procedures of preparing payroll, controlling correspondence, filing systems, updating charts and (face sheets and admission documents), Working with families to complete all long-term care reimbursements, approving all Invoices that must be paid throughout the facility, organize and schedule meeting and zoom meetings with the responsible parties. As the social worker, I do home visits with the nurse to assess each resident to see if they are appropriate for the setting. Then bring back all information to the IDT and the team makes the final decision of whether the resident can be admitted to the setting.

● Hire, terminate and council staff

● Provide ongoing services to educate staff on new innovative topics.

● Meet with each resident daily to see how well they are adjusting to the environment. Document progress and talk with family /DPOA"s about any care or concerns

● Arrange all care conferences, quarterly Annually and If there Is a significant change

● Solve conflicts as a group or Individually -Provide support group monthly

● Provide family with referrals for palliative, Hospice care, or other financial resources that may be needed.

Jewish Senior Life – Oak Park, MI 2019 –

Aug 2021

Resident Service Coordinator

● Created and sustained a positive environment for residents within a senior healthcare setting, maintaining a high quality of life for all individuals while fostering independence.

● Partnered with residents, advocates, and family members throughout the transition to an assisted living setting, providing ongoing support, counseling, and individualized care.

● Maintained strict alignment to Department of Housing & Urban Development (HUD) standards, enforcing compliance to national policies and programs in relation to housing expectations.

● Provided resources and assistance to families and residents undergoing financial crisis or hardship, continuously delivering access to aid to ensure a positive resident experience.

● Directed all facets of the lease lifecycle, overseeing operations from initial tour to move-in while providing support and assistance to residents and families throughout the process.

● Conducted ongoing, comprehensive assessments of residents for wellness and social needs; additionally, documented progress notes, EMR, and communication logs.

● Organized support groups for residents, delivering opportunities to connect residents.

● Attended daily standdown meetings with personnel, leveraging leadership strategies to discuss resident concerns and ongoing issues within the facility.

● Provided continuous education to staff, delivering ongoing training in relation to aging and health topics.

● Attended 30+ CEU workshops and webinars throughout tenure as well as the JPRO workshop.

● Leveraged strategic planning and communication skills to effectively market apartments. Regency of Waterford – Waterford, MI 2017 – 2019

Activity Director

● Served as Activity Director of a 160-bed rehabilitation center, supervising 10 staff members, coordinating schedules, planning events, and directing the operations of the activity department.

● Facilitated a person-centered dementia program to meet the resident psycho-social, physical, and spiritual needs of clients on an individualized basis.

● Leveraged budget control operations to adhere to funding and financial allocations, continuously identifying opportunities to capitalize on cost-saving opportunities.

● Completed and documented all facets of the Minimum Data Set (MDS), detailing a comprehensive, standardized assessment of a resident’s functional capabilities and health needs.

● Served as a member of the Safety and Quality Assurance Committee, continuously improving the safety, security, and effectiveness of resident care.

Alpha Manor Nursing Home – Detroit, MI 2015 – 2017 Activity Director

● Oversaw the activities and Enrichment Program of a Five Star, BRONZE winning nursing home, managing and partnering with a team to implement daily planning for 80 residents. MONA HANSEN-HILL ad06w7@r.postjobfree.com

● Planned, coordinated, and planned an active calendar to align to the needs of all residents in a person- centric environment as well as adhere to federal and state regulations.

● Developed and implemented a behavioral and dementia unit, successfully impacting and improving recurring negative behaviors while enhancing the overall quality of life.

● Cross-functionally partnered with admissions to provide tours to prospective residents and perform community outreach, effectively increasing the census over time.

● Simultaneously served as interim Social Worker, performing discharge planning, petitioning the court for resident guardianship, and conducting additional social work functions.

● Ensured a proactive role in self-advocacy, partnering with residents, families, and staff to provide support, information, and organization to improve quality of life for residents, staff, and the community.

● Coordinated the Project Compassion Block Party Event, serving as the Blvd. Liaison of Alpha Manor and receiving a first prize award for the event for Creative Decorations and Creativity.

● Partnered with the Adopt an Angel Program to provide an elevated holiday experience to residents. Evergreen Health & Living Center – Detroit, MI 2007 – 2015 Activity Director

● Oversaw a team of ten staff members planning, organizing, and coordinating a successful activity program with a caseload of 165 residents in a continuum care center while aligning to the psychosocial, spiritual, and physical wellbeing of residents.

● Developed and managed the Alzheimer’s/Dementia special care unit, supervising and managing the operations and planning of all aspects of the unit.

● Directed all operations of the Activity Department, managing all functions from MDS paperwork to implementing care plans and continuing the assessment process.

● Supervised weekend management operations, overseeing the entire location, providing tours, and supporting all units of the facility.

EDUCATION

Master of Business Administration (MBA), Healthcare Concentration: Davenport University Graduate Honors Students of America HCAM The David Lindblom Memorial Scholarship Recipient Bachelor of Science (BS), Gerontology: Madonna University Certificate of Achievement in Nursing Home Administration & Activity Therapy Sigma Phi Omega Honor Society Who’s Who in American Colleges and Universities Recipient Associate of Liberal Arts: Oakland Community College CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Certified Dementia Practitioner Bias Training COVID-19 Training & Services PROFESSIONAL & COMMUNITY INVOLVEMENT

Caring Coalition – Member (2021)

Silver Award Program Committee – Member (2016)

Community Detroit Development Committee – Member (2016) Future Leaders Program (HCAM & MCAL) – Member (2016)

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