Jessaca Martin

Dental Assistant

Moody, AL *****

ad06w1@r.postjobfree.com

205-***-****

• Certified entry level dental assistant, with my certification through Jefferson State; known for punctuality, work ethic and willingness to go beyond the expected.

• Eager assistant looking for an opportunity to gain experience and learn as much as possible, as well as grow with an office that I can really flourish in.

• Pursing employment options where I can provide excellent patient care, become a great team player and show off my very positive attitude.

I strive to secure a challenging position to expand my knowledge and skills while making a valuable contribution as an asset to the company.

References are available upon request.

Authorized to work in the US for any employer

Work Experience

Office Manager

Bin There Dump That - Pelham, AL

September 2021 to June 2022

• Greeted customers and assisted them with product rental.

• Answered phone calls and assisted customers with product choices.

• Scheduled and dispatched with instructions and directions.

• Handled financial transactions.

• Monitored and recorded inventory records.

• Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.

• Managed office space and office equipment.

• Identified and maximized sales opportunities and increased customer retention races.

• Served as a successful leader, promoting and achieving store success.

• Handled general office administration, including Filing, copying, saving files, keeping inventory of receipts, advertising on social media.

Sales Associate

The Children’s Place - Leeds, AL

December 2020 to November 2021

• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

• Trained new sales professionals and provided coaching as needed to maintain company sales success.

• Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.

• Adhered to all store policies, rules, and regulations.

• Handled all merchandise with care and packed customer bags neatly.

• Remained punctual and professional at all times.

• Took on extra shifts based on the needs of the store.

• Prevented long waits by quickly and carefully ringing up items, adding to the hassle free experience of the customer.

• Settled customer disputes in a professional and pleasant manner.

• Answered phones, relayed important messages and served as a general liaison for the customers.

• Mentored junior cashiers and new employees.

• Ensured proper delivery times for all events and coordinated online orders and travel for deliveries. Dispatcher

Weil Wrecker Service Inc. - Birmingham, AL

February 2018 to July 2018

• Answered incoming calls

• Dispatched drivers to customers quickly and correctly

• Conducted credit card transactions through POS System

• Created invoices

• Placed orders

• Responsible for drivers being updated on any new information received from customer throughout the transaction

• Educated customers, insurance companies and Triple A about all prices

• Released impounded vehicles when needed

• Completed an average of 20-30 transactions per day

• Assisted customers with any vehicles on lot

• Responsible for updating insurance companies on any changes to vehicles on lot

• Order and restocking office supplies

• Assisted drivers with directions when needed

• Maintained a clean service environment

• Provided pleasant customer service

Title/Billing Clerk

Alabama Auto Auction - Moody, AL

December 2007 to February 2009

• Answered incoming calls

• Cataloging vehicles going through the sale

• Placed orders for office supplies

• Responsible for layout of lot and vehicles for sale

• Logged transcripts for dealers

• Created invoices on sold vehicles

• Completed an average of 250 transactions per day

• Assisted with returns on vehicles and/or arbitration

• Responsible for preparing paperwork the day after sale

• Maintained a clean service environment

• Processed sales made on auction block

• Responsible for checking in/out test drive

• Calling dealers once vehicles are ready for pickup

• Responsible for dealer's signature on sold vehicles

• Maintained a clean service environment

• Provided pleasant customer service

Education

Minimum College Experience in Spanish

Jefferson State - Birmingham, AL

January 2023 to Present

Certified in Dental Assisting

Jefferson State Community College - Birmingham, AL January 2023 to May 2023

College credits in Nursing

Jefferson State Community College - Birmingham, AL January 2005 to May 2007

Advanced Academic High School Diploma in Honor Classes McCulley Hill Christian School - West Blocton, AL

October 2001 to May 2003

Skills

• Phone etiquette

• Multi-line phone systems

• Medical Scheduling

• Filing

• Google Docs

• HIPAA

• Medical Terminology

• Administrative Experience

• Medical Records

• Clerical Experience

• Vital Signs

• Communication skills

• Customer service

• Cold calling

• Data entry

• Front desk

• OSHA

• English

• Dental assisting (Less than 1 year)

• Medical Office Experience

• QuickBooks

• Budgeting

• Dentrix

• Medical Imaging

• Chairside Assisting

• Infection Control Training

• Office Management

• Dental Receptionist

• Medical Coding

• Insurance Verification

Languages

• Spanish - Beginner

Awards

Honor Society

2003

Both Jr & Sr of High School

Also graduated with Honors

Certifications and Licenses

Driver's License

September 2001 to Present

Clean driving record with reliable transportation. Substitute Teacher

November 2022 to November 2027

Allows me to substitute or aide @ any Elementary, Intermediate, Junior High or High School in St. Clair County when I am available to accept any or as many jobs as I would like. Certified Dental Assistant

April 2023 to Present

I completed Jefferson State’s fast track program for Dental Assisting. Many labs, many hours of studying, learning and asking questions to the instructor if I didn’t understand. I also have still been studying the books even though class is over and I’m currently waiting on my certification to come by mail. I am more than ready to get into an office and start learning hands-on, whether I am just answering phones or actually working chair side with a dentist. I feel completely confident and more than ready to get to work! After I get into an office, I would like to further my education by receiving the EFDA certification if allowed. As well as finish my Spanish classes and any other academic requirements that would add to my education.

Assessments

Protecting patient privacy — Proficient

June 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Work style: Professionalism — Proficient

June 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

November 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

January 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Highly Proficient November 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Scheduling — Expert

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert

Medical receptionist skills — Highly Proficient

November 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer service — Proficient

November 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Highly Proficient

January 2023

Influencing and negotiating with customers

Full results: Highly Proficient

Medical terminology — Proficient

January 2023

Understanding and using medical terminology

Full results: Proficient

Verbal communication — Highly Proficient

August 2022

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Call center customer service — Highly Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Work motivation — Proficient

January 2023

Level of motivation and discipline applied toward work Full results: Proficient

Spreadsheets with Microsoft Excel — Highly Proficient February 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Highly Proficient

Office manager — Proficient

February 2023

Scheduling and budgeting

Full results: Proficient

Retail customer service — Highly Proficient

August 2022

Responding to customer situations in a retail setting Full results: Highly Proficient

Management & leadership skills: Impact & influence — Expert August 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert

Recruiting — Proficient

January 2023

Managing the candidate sourcing and selection process Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• I have now completed my Certification in Dental Assisting. I was enrolled in nightly online classes, and finished the fast track program through Jeff State quickly. I am currently waiting on my certificate to come in and I am ready to start working! Anytime, any day, I am available.

• Continuing my education: I am also currently studying Spanish and will be taking a Spanish course over the summer.

• After a year of hands on experience working in an exceptional dental clinic, I plan to again continue my education to become a Dental Assistant EFDA

• I have currently been studying Spanish and plan to add a Spanish class this summer @ Jefferson State so I will learn to become Bilingual.

• As I do currently have some knowledge in scheduling, billing, treatment planing, collections and office management, I am still planning to add as much experience and knowledge in those areas as well as the dental charting programs such as Dentrix.

Contact this candidate